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Reviews of Thunderbird Motor Inn

2.5 out of 5
Thunderbird Motor Inn
5849 York Rd, Duncan, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 176 out of 455 reviews" "
Rating 8 - Good. 182 out of 455 reviews" "
Rating 6 - Okay. 56 out of 455 reviews" "
Rating 4 - Poor. 22 out of 455 reviews" "
Rating 2 - Terrible. 19 out of 455 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spacious and very convenient for the weekend
Stayed 2 nights in May 2024
Response from Terry on 13 May 2024
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Athena

Stayed 2 nights in Apr 2024
Response from Terry on 18 May 2024
Thank you for your review, we're looking forward to seeing you again in the future.

2/10 Terrible

Geoffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had no hot water on my first night
Stayed 3 nights in Mar 2024
Response from Terry on 14 May 2024
Dear Guest,We are truely sorry about the unplesant experience you had with us.We had a emergent pipe leaking in one of our room, a plumer was working on it, he had to shut the water off.Sorry about the inconvenience caused.We hope to see you again in the future, have a great day.

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Clean and accommodating. Not great dining in the area but it's an old style motel. I see a boutique motel in its future.
Stayed 2 nights in Apr 2024
Response from Terry on 22 Apr 2024
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Rory

Liked: Staff & service
The Motel shows its age but that being said, clean rooms, standard offering. Location was quiet. I would stay again.
Stayed 1 night in Apr 2024
Response from Terry on 22 Apr 2024
Thank you for your review, we're looking forward to seeing you again in the future.

6/10 Okay

Joan

Business traveller
Liked: Cleanliness
A very surface clean suite in a convenient location. My only issues was the bathroom was musty as the bathtub taps were dripping and the fan was not working , as well as the microwave had a cracked door making me nervous to use it. The fridge was okay just had to turn it up and a glass left for use had a chip in it. I would stay again due to the location though.
Stayed 2 nights in Apr 2024
Response from Terry on 16 Apr 2024
Dear Valued Guest, Thank you for providing us with your feedback in regards to your recent stay!Your feedback provides us with the opportunity to measure and improve areas of our facility. Our management and maintenance team is currently assessing the situation. Thank you again and we look forward to your next visit

10/10 Excellent

Freddy

Travelled with group
Liked: Cleanliness, staff & service
Convenient area, friendly staff. Some things in disrepair. Leak in the bathroom roof.
Stayed 1 night in Mar 2024
Response from Terry on 5 Mar 2024
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Terry on 22 Feb 2024
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed many times. For an older motel it's in great shape. The staff are amazing and it's close to everything for walking.
Stayed 1 night in Feb 2024
Response from Terry on 15 Feb 2024
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Kyle

Stayed 1 night in Feb 2024
Response from Terry on 20 Mar 2024
Thank you for your review, we're looking forward to seeing you again in the future.

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Terry on 15 Feb 2024
Thank you for your review, we're looking forward to seeing you again in the future.

4/10 Poor

Lee Anne

Liked: Staff & service
Disliked: Property conditions & facilities
It is situated is a very unsafe neighborhood. Being two women we decided that were not comforable and moved
Stayed 1 night in Nov 2023
Response from Terry on 4 Nov 2023
Thank you for your review, we're looking forward to seeing you again in the future.

6/10 Okay

Roxanne E

Stayed 1 night in Nov 2023
Response from Terry on 4 Nov 2023
Thank you for your review, we're looking forward to seeing you again in the future.

2/10 Terrible

Brett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from tERRY on 2 Nov 2023
Thank you for your review, we're looking forward to seeing you again in the future.

6/10 Okay

Graham

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Terry on 30 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

6/10 Okay

Andrew

Liked: Staff & service
First room was dirty. We moved rooms after a plumbing issue
Stayed 2 nights in Oct 2023
Response from Terry on 19 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

6/10 Okay

Henriette

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom was awful, tub had huge crack, door did not close
Stayed 2 nights in Oct 2023
Response from Terry on 9 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

yumei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Terry on 8 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Amy

Stayed 1 night in Sep 2023
Response from Terry on 5 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Dated and in need of repair and refresh.
Stayed 1 night in Sep 2023
Response from Terry on 1 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Terry on 1 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Anne L

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A faded gem in Duncan
This is an affordable, centrally located motel that time has left behind. The room was clean, the bed was comfortable, and the front desk person was friendly and welcoming.
Stayed 1 night in Sep 2023
Response from Terry on 1 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Tanya L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to walk to wherever we wanted to go. The price was right.
Stayed 2 nights in Sep 2023
Response from Terry on 1 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Jim

This is an older motor inn with just basic amenities but it was perfect for us.
Stayed 2 nights in Sep 2023
Response from Terry on 21 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

4/10 Poor

Cindy

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Place was very dirty. Stains on the sofa bed. Grease splatters and dirty walls, all over kitchen. Hair in the bathroom and the space smelled sooooo bad. The grounds were filthy and dirty with garbage everywhere. Will never ever be back!
Stayed 3 nights in Sep 2023
Response from Terry on 21 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

2/10 Terrible

Derek

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Opened door and saw 2 maggots wiggling around. Fan in bathroom does not work. No cover on the bathroom ceiling light. Sink was out of position. Room looked neglected in upkeep. Night table lamp light would only sometimes work. They do not have cleaning staff while you stay there. Unsafe area of town with lots of street people around. Impression that there must be new owners that want your money, but won't return the service. Why is Expedia listing this motel on its site??
Stayed 3 nights in Sep 2023
Response from Terry on 18 Sep 2023
Dear Valued Guest, Thank you for providing us with your feedback in regards to your recent stay!Your feedback provides us with the opportunity to measure and improve areas of our facility. Our management and maintenance team is currently assessing the situation. Thank you again and we look forward to your next visit

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was disgusting. Our stay lasted about 5 minutes. Room was riddled with black mold and mildew. Do not stay here ever. It should be condemned
Stayed 2 nights in Sep 2023
Response from Terry on 18 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

4/10 Poor

John

Travelled with group
Liked: Cleanliness, staff & service
The staff and facilities were good but guests were horrible.
Stayed 1 night in Sep 2023
Response from Terry on 18 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

6/10 Okay

Maricar

Travelled with family
Disliked: Property conditions & facilities
It’s a decent place to stay for the night when you’re on road trip.
Stayed 1 night in Aug 2023
Response from Terry on 16 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

2/10 Terrible

Steve

We had a reservation and chose not to stay!
Stayed 1 night in Sep 2023
Response from Terry on 16 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Karlee

Stayed 2 nights in Sep 2023
Response from Terry on 5 Oct 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy most that we liked
Stayed 1 night in Sep 2023
Response from Terry on 16 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

4/10 Poor

Keith

Travelled with partner
The reason for two star on unit 24 was… At 3am and again around 6 am we were woken up by a loud banging. Management might want to check the hot water system for back up pressure.
Stayed 1 night in Sep 2023
Response from terry on 12 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

John

Liked: Staff & service, amenities, property conditions & facilities
It was conveniently close to the main highway.
Stayed 3 nights in Sep 2023
Response from Terry on 6 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Jessy

Travelled with partner
Liked: Cleanliness, staff & service
Decent
Stayed 4 nights in Aug 2023
Response from Terry on 5 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Alley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Terry on 5 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

6/10 Okay

MICHEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 6 nights in Aug 2023
Response from Terry on 29 Aug 2023
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Laurie, Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
I will return to this motel whenever I’m in the area. It’s a great place for the price. Clean and everything is in working condition. Bed is comfortable
Stayed 1 night in Aug 2023
Response from Terry on 27 Aug 2023
Thank you for your review! We sincerely appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. It was our pleasure to host you, and we're thrilled that you enjoyed your time here. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Have a fantastic day!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok
Stayed 1 night in Aug 2023
Response from Terry on 7 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Laurie, Hayden

Stayed 1 night in Aug 2023
Response from Terry on 12 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

4/10 Poor

Navreet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at the property for two nights. We paid almost $400 (including taxes) for two night stay. The room had alive bed bugs. There were spider webs in the corners of the roof. The washroom door was getting stuck every time, as the hinges of the door were loose. Some of the light fixtures were not working. The bath tub was cracked. Towels provided were either ripped or still had some dirty spots. I went to the office to ask for new towels, I was given two towels, which were again ripped at the corners. I was told that they were running behind on the laundry. So overall, not worth the stay.
Stayed 2 nights in Aug 2023
Response from Terry on 21 Aug 2023
Thank you for taking the time to leave us a review. We sincerely apologize for the issue you experienced during your stay. We want you to know that we took immediate action to address and resolve the matter. Rest assured, the necessary steps have been taken to ensure it does not happen again.We truly value your feedback as it helps us identify areas for improvement and enhance our services. Your satisfaction is of utmost importance to us, and we are committed to delivering the best possible experience to our guests.We genuinely appreciate your understanding and hope to have the opportunity to welcome you back in the future.Thank you once again for sharing your thoughts, and we wish you a fantastic day ahead!

10/10 Excellent

Wail

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Terry on 22 Aug 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Terry on 20 Aug 2023
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Don

Stayed 1 night in Aug 2023
Response from Terry on 7 Sep 2023
Thank you for your review, we're looking forward to seeing you again in the future.

6/10 Okay

Ray

Stayed 1 night in Aug 2023
Response from Terry on 16 Aug 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Anne

Stayed 1 night in Aug 2023
Response from Terry on 29 Aug 2023
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Terry on 6 Aug 2023
Thank you for your review, we're looking forward to seeing you again in the future.

8/10 Good

Charlotte

Stayed 1 night in Aug 2023
Response from Terry on 6 Aug 2023
Thank you for your review, we're looking forward to seeing you again in the future.

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay plan on comeback very soon!
Stayed 2 nights in Aug 2023
Response from Terry on 4 Aug 2023
Thank you for your review! We sincerely appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. It was our pleasure to host you, and we're thrilled that you enjoyed your time here. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Have a fantastic day!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Good service.
Stayed 2 nights in Jun 2023
Response from Terry on 2 Aug 2023
Thank you for your review! We sincerely appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. It was our pleasure to host you, and we're thrilled that you enjoyed your time here. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Have a fantastic day!