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Carlton Tower Hotel

4.0 star property
Travelers unwind by the rooftop pool or indulge in relaxing spa treatments before savoring dinner with breathtaking views at one of the on-site restaurants

Choose dates to view prices

Carlton Tower Hotel blends modern luxury with vibrant energy. Guests enjoy Swedish massages, relax by the outdoor pool, and dine at two restaurants. The upscale property near Gold Souk offers in-room WiFi, on-site shopping, and a nearby coffee shop for a complete stay experience.

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for AED 157 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 1000 per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 68 per person
  • Airport shuttle fee: AED 105 per room (one-way)
  • Rollaway bed fee: AED 157 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Carlton Tower Hotel have a pool?

Yes, this property has outdoor pool access.

Is Carlton Tower Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Carlton Tower Hotel?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Carlton Tower Hotel?

Checkout is at 12:30 PM.

Does Carlton Tower Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AED 105 per room applies.

Where is Carlton Tower Hotel located?

Located in Deira, this hotel is within 1 mi (2 km) of Deira Twin Towers Shopping Centre and Gold Souk. City Centre Deira and Dubai Creek are also within 3 miles (5 km). Baniyas Square Station is 6 minutes by foot and Union Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.6

Cleanliness

8.0

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 177 out of 631 reviews
Rating 8 - Good. 222 out of 631 reviews
Rating 6 - Okay. 129 out of 631 reviews
Rating 4 - Poor. 60 out of 631 reviews
Rating 2 - Terrible. 43 out of 631 reviews

Reviews

Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here 5 times now the location for me is perfect next to a metro station and loads of local food places hotel is clean and staff friendly
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

kamran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Deira Dubai

I had a wonderful stay. The hotel suite had a nice view of the creek. Room was spacious and nicely decorated. Staff were friendly. Short walk to metro, food, old souq and many historical places. I would recommend it.
Stayed 3 nights in Feb 2024
Verified

4/10 Poor

william

Disliked: Amenities, property conditions & facilities
Staff was really great. The property is very old and sad.
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Khaleel

Liked: Staff & service
Staff were polite and available for needs throughout stay. Room was just okay, nothing to shout about or complain too much about. One niggle was that we booked the deluxe city view room for two adults and two kids under 5 but the room only had one super king size bed in it
Stayed 7 nights in Aug 2023
Verified

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Was told I was getting an upgrade on my room as CB I was told to wait on checkin. At the end I was not given an upgrade. Other than that, service was good.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Firozali H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Tobias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at
Stayed 6 nights in Jun 2025
Verified

8/10 Good

Firozali H.

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel
Stayed 7 nights in Jul 2025
Verified

8/10 Good

Firozali H.

Liked: Cleanliness, amenities
A reasonable 4star hotel
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Anastasia

Liked: Staff & service
Perfect location to explore the old city and creek area.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect down here so far
Stayed 1 night in May 2025
Verified

6/10 Okay

Syed

Liked: Staff & service
No soap next to sink. Hand tissue paper should be inside room as well as in toilet.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Mohammed

Liked: Cleanliness, staff & service
Good for the price
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is a wonderful place close to everywhere and the door man is very nice all of them. Thank you so much for everything.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Farook Mohamed Ali

Liked: Staff & service
Easy for commute
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That stuff is very nice. Specially, the bell man. Jawed is very helpful.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Shaju

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Sep 2023
Verified

4/10 Poor

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for 4 night Not hot water, very bad internet, no water in the pool
Stayed 4 nights in Sep 2024
Verified

2/10 Terrible

Sami

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Reception
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Ahmed

Liked: Cleanliness
Poor
Stayed 2 nights in May 2023
Verified

8/10 Good

javad

Ok
Stayed 1 night in May 2023
Verified

2/10 Terrible

MAHDI

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
fridge bar our of use inside the tea maker rusted old furniture no recomend it
Verified

2/10 Terrible

Syed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk don't know how to talk to guest .No car parking at all club gards are running the hotel air conditioner dose not work and so so.
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

Rashna

Disliked: Staff & service, amenities, property conditions & facilities
Disappointing, extra money poor service
Verified

4/10 Poor

Lillian

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Walls are very thin you can hear everything the person next door is doing. My room smelt like musty cigarettes. Theres a nightclub connected to the hotel that blasts music all night on the weekend. When I arrived to the hotel the staff tried to tell me my Expedia booking confirmation was not valid and did not exist. I showed staff my confirmation from Expedia and they stated that since it is a third party they do not recognize it. I had to get in contact with Expedia while in Dubai and get this sorted which took over an hour.
Stayed 3 nights in Jan 2025