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Room was clean spacious and acceptable. Sparingly/minimally furnished. Just a little stool not even a chair on which to sit. This could be easily improved. Grace the host was very courteous and helpful though.

Great service from start to finish.

One of the best hotels I have stayed at. Great rooms, kind and helpful staff and very good food as well (both buffet and Italian restaurant)

Very good. I am coming back ❤️

A very nice room with a great view, great service

It was really great, I love the hotel

This is an excellent hotel, the staff are extremely friendly and efficient. The room was spacious and well appointed.

Our stay at Grotta Resort was very comfortable and the staff were amazing. It’s very convenient if you want to do Gorilla trekking. We were picked up and dropped off at Kigali by the resort, our driver Enock really looked after us and made sure we arrived at our destinations.

The staff were very friendly and always willing to assist and complaints promptly addressed. The rooms were very neat and facilities therein all worked. Also, the WiFi worked well, was reasonably stable and fast, although there may be need for more routers to further improve it's stability especially as you move deeper into the rooms. Generally, I enjoyed my stay there.

Fabulous HOTEL, I cannot speak too highly of it, mostly for the wonderful staff who could not do enough. The whole set up was incredibly friendly and efficient. Absolute.10/10

Overnight stay before travelling to Akagera. Very pleased with my choice of hotel, could not fault it 😊