Search Hotels Near Croydon Village Hall, Royston

"Because of my wife's disability we had an Accessible Room. The room size was great , but the layout wasn't good. The place to hang your clothes was just 2rails and clothes didn't hang properly, there was only 1 chair at a very small table instead of 2. Admitted they supplied another one when we asked. The TV was only viewable from laying on the bed, it should have been able to swivel to view it from the chair and there was nowhere to hang the towels in the bathroom. Food Menu in the Bar wasn't a great choice either. Prices expensive for food and drink. "

"Great spa facilities, lovely room and bar/restaurant. Would definitely stay again."

"Beat and easiat inernet qw havw wver had in a hotel"

"Welcoming staff and tasty breakfast - thank you"

"Lovely room, clean and a homey feel to it. The bed is a superking size and super comfy!! Hosts were very friendly and helpful. We only had a light breakfast, which included lots of choices (cereal, toast, yogurt, fruit etc). We would definitely recommend Orchard house!"

"I’m sorry to say the property was not what I expected ! No hot water so I couldn’t have a shower when I got there at 9pm or one when I had my hospital appointment at 8am. so I wasn’t best pleased. And to top it off the heater in the room is not fit for purpose it was freezing I will go there ever again. I will be requesting a refund as the hotel is not a nice place to stay. But I will say the staff were pleasant but I didn’t go there to talk to the staff. "

"Fire alarm went off twice early on the Sunday morning with heavy smoke caused by blocked chimney in the restaurant area - we decided to leave rather than stay for breakfast in a smoke filled room and was told we would receive a refund, but a refund was never provided."

"Easy check in, suitable room. WiFi didn't work, TV and remote didn't work, radiators needed bleeding and were very noisy"

"I am sorry to say that our stay was unexpectedly very bad. Even as we checked in the property was cold. There was NO HEATING and no HOT WATER. After many tephone calls we were told that the we boiler was not functioing. We were given grossly inadequate heaters which did little to correct the situation. It completely wrecked the evening which was the celebration of my wife's 70th Birthday. Our first night was a nightmare with no ability for us and our guests to have shower for two full days even after the boiler was fixed late evening on the second day. In the absence of the hot water, even the addition of the two stable rooms, my guests have we complained to me bitterly. 7 of us were elderly guests with health issues and a 2.5 year old baby, so you can imagine the risks we were subjected to. There were water leaks in two of the bathrooms. Wendy the site manager did her best to help. Took on personal responsibility to solve the issue, but in the absence of effective technical help, she wasn't able to resolve the issues. I demand a full refund of my payment as the basic nessecities were not provided, and we had no option to find suitable alternative accommodation for so many guests at such a short notice. "