Diamond Resorts hotels in Cookeville

"I am surprised this place is open for business. While the receptionist was nice, she was not very professional. The lobby felt old and outdated, more like a motel than a hotel. Various finishes were rusted in the common spaces (a sign of water damage and could indicate a mold issue). The elevator has seen better days. First impression was that this hotel felt like a gas station. Upon entry to our room there was a distinct wet smell. The hard floors were sticky and the carpet had a slightly damp feel. The fixtures in the bathroom were old and/or rusted, with signs of water damage throughout. The shower was lined with a cheap laminate and the caulk job was shoddy. There was also no exhaust fan to draw moisture out. We had a sleeper sofa and upon opening it there were stains on the sheets! We went to the front desk to ask for clean sheets and the sheets they gave us had stains on them also!! The pool was closed, with a sign on the door saying to use the pool in the hotel next door (the towels there were stained as well). Breakfast was underwhelming. The hard boiled eggs I believe were old (had a weird aftertaste). The receptionist that morning was blaring Dr Phil and YouTube videos so loudly you could hear it from the breakfast area. We could not wait to leave. Do not stay here."

"Room worn. Curtains torn, shower head needed to be replaced. No shampoo, desk light didnt wirk. Mo directions o. How to use tv. Staff good. Breakfast fine. "

"All good "

"Poor breakfast, also poorly stocked."

"clean room and facilities. Nice buffet , great staff."

"The staff was awesome! The room was very clean and had all of the amenities I needed. I had a microwave, small refrigerator and ice was available too. There were many places in the room to plug in my electronics. The TV offered more channels than I have ever seen in a hotel. I was able to park right in front of my room. When making my appointment, I asked a member of the staff if I could get a bottom floor room and he was very nice to provide me with one. I highly recommend this hotel to others who are planning on staying in Cookeville or surrounding areas. There are many restaurants and stores around to get meals. Thank you to the staff for such great service!"

"Dirty q-tip on the floor in our room, definitely used because both end were full of bright yellow ear wax. I have pics to prove it"

"it was good! it was clean, the front desk was SO nice, they helped accommodate what i needed. i felt very relaxed, everything is close by. "

"Extended stay with family. 4 nights. Great location to visit parks and see various waterfalls around the Cookeville area. The room was humid and needed some air circulation when we got there. Shower had nice heat, but could use more pressure. No bath tub. Shampoo/conditioner low upon arrival. Breakfast was good 1 morning, exceptional 2 mornings, and fell completely short 1 morning. The morning it fell short the oatmeal was just liquid/soupy. I couldn’t eat it. And there were more limited options/missing items. I left that morning hungry. We got up and had breakfast the same time every day. Pool area isn’t bad, pool isn’t large. Seems clean and well kept. Towels were always available when we went down. While we were there we had an incident where we had to evacuate the building and the fire department was called. Thankfully it was just a microwave mishap. It was a very smokey mishap that filled our entire floor. I asked for another room as we were very close to the room where the incident occurred. I was told they didn’t have any other rooms our size. So we got stuck with the stink/smoke for the night. It was fine, just a bummer. Our neighbors were really loud the last night we were there. Friday night so it may have had to do with that. When house keeping came to our room they did a fantastic job! So appreciated! And the front desk people during the day were fantastic! "