Better stay at least 2 nights because very strict check-in / check-out time.
Check in time not before 15:00
Check out time not later than 10:00
Overall pleasant stay.
Excellent hotel with amazingly attentive staff, great room, great view, great food, great location. Perfect for a quiet getaway from the hustle and bustle of the city, yet close enough for a quick shopping trip in Chitose Rera outlet.
Excellent staff and service. Dining options were amazing. The hiking trails were challenging and had scenic views. The lake views of the mountains are breathtaking.
Beautiful property and the private onsen was well worth the extra cost. Really enjoyed the small (10 shops or so) shopping area next to the hotel. Staff was incredibly helpful.
The room’s way nicer than it appears on the picture, extremely clean and spacious. The only drawback was that not much view for the room we reserved. Otherwise, the service was top notch, excellent buffet dinner and breakfast. There’s nice outdoor onsen too. Bus pick up and drop off was easy. Would definitely visit again and stay longer next time.
The layout of the room #217 with onsen out in open space is great and impressive. Food in the restaurant is superb. Only complaint is the lack of direction to the property especially after sunset. Love this hotel very much.
Amazing buffet for dinner and breakfast, small shop inside was full of goodies.
Great facilities including public baths and even a separate foot bath.
Building infrastructure is a bit outdated but not a real problem.
There were still very few guests after Covid and we enjoyed the quietness and tranquility. Loved the food, hot spring, antique speakers, harp performance in the lobby and walk around the lake. Highly recommended.