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"The staff was wonderful, it was rainy one of the days and we were able to borrow an umbrella from the front desk. We were also able to store our luggage for the day after we checked out. The room was a little small, but that’s just Japan. Would definitely recommend."

"The breakfast buffet is fantastic! If you dont mind splurge a bit so you are fully charged for the day ahead without the usual convenient store routine, (especially if you are going heading to Disney), I totally recommend the brekkie buffet option. "

"Great "

"Bit of a walk if you are coming from Shinjuku station but otherwise no major issues "

"Wonderful"

"The building has central HVAC, so no climate control in the room. When I called front desk explaining how our room was hot and humid, they explained that they would not turn on the air conditioning and I should open a window. Normally this would be fine, except the windows were extremely dangerous, opening wide with no screen. Not possible to use with a toddler around. Other than this issue, we had a positive experience."

"Absolutely great hotel. Spacious room. Great amenities like the fitness center and the onsen with outaide views that will show Mount Fuji when it isnt hiding in the clouds. The public bath/onsen permits tattoos. Staying at this hotel also provides you with discounts when shopping around the airports shopping and dining areas. Staff is very friendly and quick with baggage forwarding services. In Terminal 3 and allows you to get to your flight without having to worry about transportation as it is walkable if you fly our of Terminal 3. Terminal 3 also has an observation deck which was pretty neat to come upon over looking the tarmac."

"Staff was very helpful. Very nice."

"Room was clean but small. A semi double is definitely only (just!) big enough for one person. Hotel is very large and has good amenities. Breakfast is extremely good with lots to choose from. It can be busy, but the line moves quickly. It takes about 10 minutes to walk briskly to Shinjuku station. The airport shuttle bus stops at the hotel, which is very convenient. "