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Hotel Principe

3.0 star property
Hotel in Chetumal with 24-hour front desk and outdoor pool

Choose dates to view prices

Travelers find a vibrant retreat at Hotel Principe in the city center. Enjoy regional cuisine at Arlequin restaurant, relax in two pools (one for kids), sip drinks at two bars, use in-room WiFi, and get help booking tours to nearby attractions.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
TV
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
Daily housekeeping
In-room safe
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Prolongacion Heroes #326, Chetumal, QROO, 77010

What's nearby

  • Museum of Maya Culture - 11 min walk - 1.0 km
  • Palacio Municipal De Othon P. Blanco - 6 min drive - 2.2 km
  • Chetumal Ferry Terminal - 6 min drive - 2.2 km
  • Palacio de Gobierno - 6 min drive - 2.2 km
  • Santuario del Manati - 6 min drive - 2.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive

Restaurants

  • ‪Yazid Pizza - ‬6 min walk
  • ‪Yazi'd Pizza - ‬4 min walk
  • ‪Forasteros - ‬7 min walk
  • ‪Sala De Fiestas Pigglet - ‬5 min walk
  • ‪Restaurant Bucaneros - ‬7 min walk

About this property

Hotel Principe

Hotel in the city centre
Consider a stay at Hotel Principe and take advantage of a poolside bar, a terrace and a bar. The on-site Regional cuisine restaurant, Arlequin, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Cooked-to-order breakfast (surcharge), access to a nearby health club and a front desk safe
  • A 24-hour front desk, a banquet hall and luggage storage
  • 3 meeting rooms, free newspapers and tour/ticket information
Room features
All 79 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 175 for adults and MXN 145 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arlequin

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (74 centimetre high)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 175 for adults and from MXN 145 for children
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 6:00 AM to 10:30 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Principe Chetumal
Principe Chetumal
Hotel Principe Hotel
Hotel Principe Chetumal
Hotel Principe Hotel Chetumal

Frequently asked questions

Does Hotel Principe have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 10:30 PM.

Is Hotel Principe pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Principe?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Principe?

Checkout is at 12:30 PM.

Where is Hotel Principe located?

Located in the heart of Chetumal, this hotel is within 1 mile (2 km) of Museum of Maya Culture, Museo de la Ciudad and Mega Escultura. Planetarium Yook'ol Kaab and Malecón de Chetumal are also within 1 mile (2 km).

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Reviews

Hotel Principe Reviews

7.2

Good

7.6

Cleanliness

7.8

Location

7.4

Staff & service

7.0

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 67 out of 257 reviews
Rating 8 - Good. 80 out of 257 reviews
Rating 6 - Okay. 63 out of 257 reviews
Rating 4 - Poor. 22 out of 257 reviews
Rating 2 - Terrible. 25 out of 257 reviews

Reviews

4/10 Poor

Angelica

Not too friendly
Stayed 1 night in Oct 2025

2/10 Terrible

Herman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and price was good but the place is unsafe some of my stuff was stolen not a safe place to stay?
Stayed 1 night in Jul 2024

10/10 Excellent

Esau Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
faltan taxis
Stayed 6 nights in Jun 2023

2/10 Terrible

Kris

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for 2 rooms before I arrived at the property just to avoid any hassle. When I checked in, I was told there were no room available. Two minutes later, the guy came and Said he just noticed that someone check out two hours ago and the rooms should be clean and ready. I got my room keys, went upstairs to my room just to find the room in a total mess. There were the sheets wrapped up on the bed, the floor was wet and dirty Towels on the floor. I then had to go back downstairs (Staying on the third floor) The elevator is not working so I had to use the stairs, Where I told the receptionist that the room was dirty. Who then told me that I would have to wait 1 and half hours for the room to be cleaned. I had no other option but to wait. After he came back and said the room was ready, I went back to the room. There were no towels or toilet paper. I had to again leave from the 3rd floor and go back downstairs and told him that there is no towels and there is no toilet paper in the room. They then gave me two towels one roll of toilet paper and I informed them that the room I booked, was 4 of us stating in. My wife, my 2 kids and I so I would need 2 additional towels. They said I can only get 2 towels still. I had to leave Hotel to purchase two towels, because we do not share towels at home. I got back went to use the bathroom on the toilet and the toilet seat caved in with me. I have pictures of how the room was when I arrived, and I also have pictures of the toilet.
Stayed 1 night in Mar 2024

6/10 Okay

Witfield

Liked: Cleanliness, property conditions & facilities
The room was in good condition and the stsff was courteous. The wifi was terrible. It kept coming on and off. I couldn't do what I needed to do or even watch a movie since it was on and off. I think a taxi service should be there. It was hard to get a taxi from the hotel. Apart from that my stY was ok. Could have been better.
Stayed 1 night in Nov 2025

4/10 Poor

Libni

Liked: Cleanliness
Disliked: Property conditions & facilities
Alberca muy sucia. Aire acondicionado no servia. No lo podias apagar. No se podia regular temperatura. Lo apagamos un rato durante la noche por el frio y al sentirse el calor un tato despues se intento prender y no se podia. 3 de la mañana y esperando que el personal lo prendiera lo cual tambien les costo muchísimo hacerlo
Stayed 1 night in Aug 2025

2/10 Terrible

Cesar

Disliked: Cleanliness, property conditions & facilities
Mucho ruido de los guespedes
Stayed 1 night in Aug 2025

4/10 Poor

Dennis

Liked: Cleanliness
Disliked: Property conditions & facilities
La piscina tuvo una lámpara interna que se rompió y tenía el cable colgando sin energía obviamente, en la aplicación decía paga hasta 18 meses y no fue a si; decía que incluía desayuno y tampoco.
Stayed 2 nights in Aug 2025

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy ruidosa por el tema de la alberca y las ventanas no ayudan a mitigar
Stayed 2 nights in Jul 2025

2/10 Terrible

Velia

Disliked: Staff & service, property conditions & facilities
El personal se equivocó en darnos las habitaciones ya después de estar instalandos nos cobraron 200 por habitación pero está deteriorado el hotel no había agua caliente
Stayed 2 nights in Jul 2025

8/10 Good

Moroni Efrain

Liked: Staff & service, amenities
Buen lugar solo que la habitación algo viejita pero no le quita que está en buen lugar, buen servicio, y limpio ojo, el precio está bien para lo que uno obtiene, super cómodo
Stayed 1 night in May 2025

10/10 Excellent

Maria del

Liked: Cleanliness, staff & service, property conditions & facilities
Todo me pareció bien, deberían reactivar el restaurante del hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien gracias
Stayed 1 night in Apr 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities
I was offered upgrade to King room! Very helpful staff
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2025

6/10 Okay

Luis

Disliked: Staff & service, amenities, property conditions & facilities
No WIFI en las habitaciones, instalaciones hidraulicas baños, muy viejas. Personal de recepcion sin experiencia. Informacion erronea de acceso a internet en las habitaciones y falta de telefono en las mismas. Las llaves del lavamanos y de la ducha muy antiguas y piso de la ducha muy resbaloso. Nos asignaron una habitacion el el TERCER PISO sin elevador y somos personas mayores que tuvimos que subir nuestro equipaje nosotros mismos.
Stayed 2 nights in Feb 2025

8/10 Good

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Reasonable rooms, with relaxing chairs outside!
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness

Falta fumigación.

En la habitación encontré 2 cucarachas, los muebles son viejos ahí viven las cucarachas.
Stayed 1 night in Jan 2025

6/10 Okay

Marlon

Liked: Cleanliness, staff & service
Had stayed here long before and it is a nice hotel. My only issue is that it says WIFI and there is no WIFI. They should state that there is no wifi.
Stayed 1 night in Dec 2024

6/10 Okay

Alberto

Liked: Cleanliness, staff & service, amenities
Buen Precio!
Stayed 1 night in Dec 2024

6/10 Okay

Miguel Dario

Liked: Staff & service
Atención rápida, instalaciones con falta de mantenimiento
Stayed 1 night in Nov 2024

8/10 Good

Miguel Dario

Liked: Staff & service
Buena opción para una estancia rápida
Stayed 1 night in Nov 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Oct 2024

8/10 Good

MARCO ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
La disponibilidad
Stayed 1 night in Nov 2024

8/10 Good

GRACELIA

Liked: Cleanliness, staff & service
Almost everything was good. Need to fix the issue with hot and cold water as the hot wasn't working. Suggestion for a microwave and cleaning of the pool after an amount of people have used it.
Stayed 1 night in Nov 2024