Dear Anthony, We are so happy that you enjoyed your stay at Hampton Inn & Suites Charlotte Airport Lake Pointe. We are committed to providing each guest with an exceptional experience, and we appreciate knowing that the service from our hotel staff exceeded your expectations.We are honored you chose to stay with us during your visit to Charlotte, and we look forward to hosting you in the future for more great memories. Thank you again for the kind words and until next time!Drew DunstonGeneral Manager

Dear Esther, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and your generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Drew DunstonGeneral Manager

Dear Sylvia, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your generous review. We are glad you could take advantage of our great location and explore all that Charlotte offers. We understand your concerns regarding the parking fee and regret any inconvenience this may have caused you. Our parking rates are competitively priced and are intended to provide our guests with the most convenient and secure parking possible. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Drew DunstonGeneral Manager

Dear Jean, Thank you for your review and for letting us know your concerns. Our policy, as with any hotel, is that we receive payment before anyone enters one of our guestrooms. We believe that it is a straightforward, honest, simple way of doing business. Our team certainly believes in accommodating guests' needs as much as possible, but payment is an absolute requirement and, unfortunately, a nonnegotiable necessity. Per hotel policy, we authorize 50 per night for incidentals at check-in as well. At check out, the incidental hold is released from the card, and the authorization falls off in 3 to 5 business days. If you have any questions or concerns about your bill, please feel free to reach out to our team or even me directly. I, on behalf of my team, apologize if we miscommunicated how we do business in any way. Please revisit us soon so that we may provide the perfect stay that you and all of our guests deserve.Yours in Hospitality,Drew DunstonGeneral Manager

Dear Denys, We are so happy that you enjoyed your stay at Hampton Inn & Suites Charlotte Airport Lake Pointe. We are committed to providing each guest with an exceptional experience, and we appreciate knowing that our well-maintained property and the service from our associates exceeded your expectations.We are honored you chose to stay with us during your visit to Charlotte, and we look forward to hosting you in the future for more great memories. Thank you again for the kind words, and until next time!Drew DunstonGeneral Manager

Dear Selene, Thank you for the perfect rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn & Suites Charlotte Airport Lake Pointe.Drew DunstonGeneral Manager

Dear Brian Robert, On behalf of all of us at Hampton Inn & Suites Charlotte Airport Lake Pointe, thank you for the wonderful rating! We are thrilled to hear that you enjoyed our shower facilities during your stay. We strive to deliver clean, comfortable accommodations, and we appreciate you recognizing our efforts.It was a pleasure hosting your visit to Charlotte, and we hope we will continue to be your hotel of choice whenever you return to the area.Drew DunstonGeneral Manager

Dear DD, Thank you for the five-star rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn & Suites Charlotte Airport Lake Pointe.Drew DunstonGeneral Manager

Dear Chimise, Thank you very much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our fresh, comfortable accommodations! Thank you for being our guest at Hampton Inn & Suites Charlotte Airport Lake Pointe, and we look forward to seeing you again soon.Drew Dunston General Manager

Dear Alma, Thank you for choosing Hampton Inn & Suites Charlotte Airport Lake Pointe. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love knowing that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Drew DunstonGeneral Manager

Dear Kevin, Thank you for choosing Hampton Inn & Suites Charlotte Airport Lake Pointe. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Drew DunstonGeneral Manager

Dear Marvalyn U, It means so much to us that you found Hampton Inn & Suites Charlotte Airport Lake Pointe to be a great place for family stays. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that we exceeded your expectations.We are honored you chose to stay with us during your visit to Charlotte, and we look forward to hosting you in the future for more great memories. Thank you again for the kind words, and until next time!Drew DunstonGeneral Manager

Dear Erin, We are greatly appreciative of your kind review. Your recognition of our commitment to excellent hospitality is truly heartening. We are thrilled that you found our fresh, quiet rooms to be a sanctuary of comfort and relaxation. Your preference for our location and your continued patronage are a testament to our dedication. Thank you for your thoughtful review, and we hope to continue exceeding your expectations.Thank you for being our guest at Hampton Inn & Suites Charlotte Airport Lake Pointe. We can't wait to welcome you back for another relaxing stay. Drew DunstonGeneral Manager

Dear James, We are delighted you enjoyed your stay at Hampton Inn & Suites Charlotte Airport Lake Pointe. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Drew Dunston General Manager

Dear Melanie, We value your loyalty to our brands. It was our pleasure to welcome you to Hampton Inn & Suites Charlotte Airport Lake Pointe. Thank you for the generous review and for mentioning our convenient location and courteous associates. We always appreciate your business and hope you will stay with us again soon!Drew DunstonGeneral Manager

Dear KEVIN, Thank you for staying at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Drew Dunston General Manager

Dear Lily, Thank you for the excellent rating and your generous comments. We are delighted you had a positive experience with our check-in service. Knowing how much our guests enjoyed our convenient location and the many amenities we offer is always a pleasure. All of us at Hampton Inn & Suites Charlotte Airport Lake Pointe look forward to your return.Drew Dunston General Manager

Dear Maddie, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your generous review. We are glad you enjoyed our clean, comfortable accommodations and could take advantage of our great location and explore all that Charlotte offers. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Drew DunstonGeneral Manager

Dear Sean, Thank you for the kind review of your stay at Hampton Inn & Suites Charlotte Airport Lake Pointe, and especially for complimenting our associates. We are glad you loved the convenience of our location. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable! We look forward to welcoming you again whenever your travels bring you back to Charlotte.Drew DunstonGeneral Manager

Dear Robert, Thank you for the perfect rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn & Suites Charlotte Airport Lake Pointe.Drew DunstonGeneral Manager

Dear Mitchell, Thank you for choosing Hampton Inn & Suites Charlotte Airport Lake Pointe for your visit to our city and for sharing your review. We are pleased you had an outstanding visit and that you were able to start your day off right with our delicious breakfast. We love to read that you rested well in our comfortable accommodations and our amenities were perfect for your needs. We have noted your feedback regarding the parking and will share it with our team. It was our pleasure to host you, and we look forward to seeing you soon. Drew Dunston General Manager

Dear Charles, Thank you for taking the time to share your review of our property. We are delighted to hear that you had a fantastic time during your stay with us. Our exceptional location, top-notch services, amenities, and dedicated team of hospitality professionals work together to create an unforgettable experience for our valued guests. We eagerly anticipate the opportunity to host you again at Hampton Inn & Suites Charlotte Airport Lake Pointe.Drew Dunston General Manager

Dear Laurie, Thank you for choosing Hampton Inn & Suites Charlotte Airport Lake Pointe. We are committed to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Drew Dunston General Manager

Dear Mandy, Thank you for writing such a generous review about your experience at Hampton Inn & Suites Charlotte Airport Lake Pointe. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon! Thank you.Drew Dunston General Manager

Dear Susan, It's great to hear that you had a wonderful time at Hampton Inn & Suites Charlotte Airport Lake Pointe! We always aim for excellence, so we're thrilled that you not only enjoyed our clean property and peaceful atmosphere but also found our location to be convenient. Your positive feedback means a lot to us, and we can't wait to have you back for another fantastic experience.Drew Dunston General Manager

Dear Cynthia, Thank you for staying with us and taking the time to post your review. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all our guests. Thank you again. We hope to make your next stay a complete success.Drew Dunston General Manager

Dear Pamela, Thank you very much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our well-maintained property and comfortable and well-equipped rooms, with plenty of room to get comfortable and relax! However, we are disappointed we did not meet all of your expectations. We always appreciate feedback that can help us improve our guest experience. Thank you for being our guest at Hampton Inn & Suites Charlotte Airport Lake Pointe, and we look forward to seeing you again soon.Drew DunstonGeneral Manager

Dear Arleny, It means so much to us that you enjoyed your stay at Hampton Inn & Suites Charlotte Airport Lake Pointe. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that our spotless property and service from our hotel staff exceeded your expectations.We are honored you chose to stay with us during your visit to Charlotte, and we look forward to hosting you in the future for more great memories. Thank you again for the kind words and until next time!Drew DunstonGeneral Manager

Dear Barbara, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your generous review. We are glad you could take advantage of our great location close to the airport. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Drew DunstonGeneral Manager

Dear Robert, Thank you for sharing your experience and appreciating our beautiful property. We understand your frustration with the parking fees and apologize for any inconvenience this may have caused. Also, we are genuinely sorry for the behavior of our associate and thank you for bringing this to our attention. We regret not providing you with our customary hospitality, and we hope you will accept our apologies. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Drew DunstonGeneral Manager

Dear Yvonne, Thank you for choosing Hampton Inn & Suites Charlotte Airport Lake Pointe. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Drew DunstonGeneral Manager

Dear Joshua, Thank you for the five-star rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn & Suites Charlotte Airport Lake Pointe.Drew DunstonGeneral Manager

Dear Julia, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you experienced regarding your cancellation request. We understand your situation was beyond your control and regret any frustration caused. Our hotel has a standard cancellation policy that applies in most situations, such as yours. Since you made the reservation through a third party, such as a prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Drew Dunston General Manager

Dear Wendy, We are so happy that you enjoyed your stay at Hampton Inn & Suites Charlotte Airport Lake Pointe. We are committed to providing each guest with an exceptional experience, and we appreciate knowing that we exceeded your expectations. It's also great to know that you loved the pleasant bar and service.We are honored you chose to stay with us during your visit to Charlotte, and we look forward to hosting you in the future for more great memories. Thank you again for the kind words and until next time!Drew DunstonGeneral Manager

Dear James, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Drew Dunston General Manager

Dear Toni, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your generous review. We are glad you enjoyed the fresh and clean room and could take advantage of our great location close to the airport. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Drew DunstonGeneral Manager

Dear Mack, Thank you very much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spotless property, check-in process, ease of parking, and convenient location!Thank you for being our guest at Hampton Inn & Suites Charlotte Airport Lake Pointe, and we look forward to seeing you again soon.Drew DunstonGeneral Manager

Dear Brenette, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your generous review. It's great to know that you loved the pool table and bar area. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Drew DunstonGeneral Manager

Dear Michael, Thank you for choosing Hampton Inn & Suites Charlotte Airport Lake Pointe. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Drew DunstonGeneral Manager

Dear Christopher, Thank you for choosing our hotel for your recent visit and for taking the time to rate your experience. We are glad you enjoyed your overall experience, but we want to apologize for not meeting every expectation and are disappointed your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Drew DunstonGeneral Manager

Dear Dana, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your review. We understand your frustration with the parking fees and apologize for any inconvenience this may have caused. We continually strive to offer competitive rates to our guests, and we appreciate your understanding. With regards to the cameras you observed in the parking lot, they are for our guests' security and safety, as it's of utmost importance to us and we don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Drew DunstonGeneral Manager

Dear Kristin, Thank you for your review. Please accept our apologies for the shuttle issues that left you waiting and for the inconvenience caused. We are sorry that this started your stay with us on the wrong foot. We will share your comments with the shuttle service provider and our team for further improvements so they are more consistent with our guests' travel needs. Thank you again for sharing your concerns with us and allowing us the opportunity to improve our guest experience. We hope you choose to stay with us again on a future visit.Drew DunstonGeneral Manager

Dear Cynthia, We are so happy that you enjoyed your stay at Hampton Inn & Suites Charlotte Airport Lake Pointe. We are committed to providing each guest with an exceptional experience, and we appreciate knowing that the service from our front desk associate exceeded your expectations. We are also glad you loved the clean, comfortable room and delicious breakfast and were able to take advantage of our shuttle service.We are honored you chose to stay with us during your visit to Charlotte, and we look forward to hosting you in the future for more great memories. Thank you again for the kind words and until next time!Drew DunstonGeneral Manager

Dear Deb, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your generous review. We are glad you had an excellent experience and could take advantage of our shuttle service. However, we are disappointed we did not meet all of your expectations. We always appreciate feedback that can help us improve our guest experience. We enjoyed hosting you, and we look forward to your next stay.Drew DunstonGeneral Manager

Dear Meghan, Thank you for the perfect rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn & Suites Charlotte Airport Lake Pointe.Drew DunstonGeneral Manager

Dear Ronald, Thank you for being our guest and sharing your comments. We regret not meeting your sister's expectations with the parking fee. Your total satisfaction is our top priority; therefore, we apologize for the lack of attentiveness from our associates and for any difficulties using our app. We appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We hope you will allow us another opportunity to show you the exceptional hospitality that we are known for the next time you are in the area.Drew DunstonGeneral Manager

Dear Raymond, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your generous review. We are glad you could take advantage of our great location and explore all that Charlotte offers. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon! Drew Dunston General Manager

Dear Geoffrey, Thank you for being our guest and sharing your comments. We are disappointed that your stay did not exceed your expectations and regret any concerns you had with the breakfast and parking charges. We value hearing from our guests as we continually strive to improve our guest experience. We hope to have another opportunity to welcome you again whenever your travels bring you this way.Drew Dunston General Manager

Dear Taliba, It was a pleasure having you as our guest at Hampton Inn & Suites Charlotte Airport Lake Pointe, and we want to thank you for sharing your review. It's great to hear you enjoyed your stay and that our comfortable accommodations near the airport and service met all your expectations! We look forward to welcoming you soon, the next time you are in the area. Drew Dunston General Manager

Dear lisnel, Thank you for sharing your experience. We are glad you had a great stay and were pleased with your room and breakfast. It's great to know you were delighted with the personal greeting on your television screen. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their excellent work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Hampton Inn & Suites Charlotte Airport Lake Pointe whenever your travels bring you back this way.Drew Dunston General Manager