Search Hotels in Charleston Meadows, Palo Alto

"This hotel has great water pressure! I hardly ever see that. Staff very friendly and helpful."

"Yes"

"The facility was very adequate with the exception that they charge for parking. And breakfast was not complementary."

"Hotel was nice the only problem was you have to pay for parking but it comes out of a deposit and breakfast wasn't free it could also be charged to your room from your deposit."

"I was calling from 6.30 am and was told to call back at 9am. I was not spending the night so I was requesting an early check in. I was pushed from agent to another. I was also told early check in’s are not guaranteed which I completely understand but I had no help from anyone. An agent called niaomi just forwarded my call and then I talked to Rodrigo who was helpful but I was put on hold for 25 mint. Then called back at 10.30 and canceled my reservation which I was put through the front desk immediately. I had a very important zoom to make and had to do it in a parking lot. I ended up booking a day room in aloft hotel who were extremely accommodating. I’m absolutely demand a refund for the room. I have never experienced such incompetence from embassy suites "

"The hotel is OK. I was inconvenienced by being locked out of my room at 9a. When I went to the front desk, the young lady wasn’t too friendly. She gave me another key, and that one didn’t work. A manager/maintenance man came by to let me in and said my key didn’t work because I was checking out that day. I asked why would I be locked out at 9a if checkout is at 11a. He replied “that’s just what happens. “ No apologies, no friendly smile, just a straight face. The hotel is OK, but the non friendliness of the staff made the stay not so great. "

"Friendly staff, clean room, very good breakfast "

"This place is ghetto. Very dark and had a bunch of people hanging out in parking and someone living in a RV in the parking lot. Would never stay again. "

"Stay away. Lobby is nice but the rooms don’t match. The worst part is the service and rudeness of the staff. Impossible to get help or speak to management. I’ve traveled internationally and have never had this much trouble with an establishment. "