Hi Paul,Thank you for being detailed oriented on such a poor stay. Our expectation from staff is to provide what you expect from the hospitality industry, friendly, helpful staff as well as accommodations free of any and every hair. I truly apologize for not delivering on our goal to bring satisfaction to you on your most recent stay. I have shared your review with our staff to bring awareness of this opportunity to stay on top of things. Please accept my sincerest apology.

Hi James,Three magical words when describing our hotel and your experience. We appreciate you.

Hi Jaime, We appreciate such a great review of your stay. We hope to see you again in the near future.

Hi There,We appreciate your review of our hotel. The staff? I will make sure I share this review with the front office team to ensure we all represent great service from all of our team members.

5 out of 5 makes us feel alive. Thank You!!

Hi John, Your excellent 5 out of 5 is really appreciated. It puts a smile on our faces. Come back soon.

Marla Jan, 5 out of 5 is great for us!!! Thank you for leaving your review.

10 is our favorite number. Thank you and come back to see us soon.

Bradley, The time you took to leave this review is appreciated. Thank you!

Hi Michelle,We appreciate your time reviewing your stay with us. Love the "cute couch" comment. We look forward to seeing you again.

Karen, Thank you for your kind words and scores. The staff we have is outstanding so, your recognition of them is appreciated.

Abby, We're excited to receive your acknowledgement of "cleanest hotel." We are super proud. Thank you.

It's right on time when we provide a guest with exact expectations of what a stay at a Marriott should look like. How gracious of you to give us a kind score and review.

Hooray for 10. Thank you Robert.

Hey Family, That's exactly what we want to consider you for being so loyal to our property. We aim to please and if we ever do not, do not hesitate to let us know. We'll see you in the near future.

Hi Vera,The Bistro is a grand amenity of this hotel. It's a great place to get some cool and popular eats and unwind while staying connected. Thank you for your amazing 10 score of your experience.

Sharon, We enjoy the fact that you stay with us each time you visit Charleston. It means a lot to us that you acknowledge those that make this hotel the best place to be. We will see you next year.

Joan, Perfect scores are the best. Thank you and come back to see us again.

Hi Susan, I will be happy to share your comments with the staff. Thank you for taking the time to share.

Hi Arden, 5 out of 5 is our favorite number. Thank you for your kind perfect scoring of your stay. We would love to have you back the next time you stay with us.