Search Hotels Near Centrale Shopping Centre, London

"Very friendly staff, a young man helped to store our bags as we were very early for check in. He was there in our return and dealt with us in a very welcoming manner. Check in was easy , all the staff were helpful and polite. We had booked a twin room but on arrival it was configured as a double. With in minutes this was rectified by friendly staff. We had gone to a concert in the evening but had not tea bags left or milk. We requested more and before we had chance to take off our coats in the room , a member of staff brought plentiful supply of all provision. The staff could not have been more helpful. We loved our room and the large bathroom , it was clean , comfortable and I will definitely return without hesitation "

"The room was a highlight, intelligently designed, well laid out, and genuinely comfortable from a usability perspective. Everything was exactly where you would expect it to be. Unfortunately, the bed undermined the entire experience. The mattress was notably uncomfortable, and the frame creaked with even minor movement. For a stay built around rest, that is not a small detail. Service was efficient but impersonal. Both the front desk and café staff handled tasks competently, but with little warmth or engagement. At checkout, there was no enquiry about the stay, which reinforced the overall impression that guests are processed rather than welcomed. I paid £40 for a late checkout until 2pm, which appeared not to have been communicated to housekeeping, as they entered the room while I was changing. An avoidable and unwelcome interruption. Overall, while the room design reflects clear thought and investment, the broader experience does not match that standard. It is a well-designed product let down by execution. I would not return, which is disappointing given how strong the fundamentals are."

"Charged £25 at reception, said it would be refunded on check out but still hasn’t been refunds back!"

"Pretty good hotel overall, would stay here again!"

"Breakfast is fresh and good"

"Took a bit of getting used to using an app to open all the doors but otherwise, it was a good stay-close to the tube and restaurants, highly recommend if you need a base while in London! "

"breakfast very good. Bar - no draft beer"

"Staff was exceptionally especially Marcel - he was really an amazing person."

"Beautiful room with separate sitting room, good breakfast. Spa/swimming pool disappointing."