"Here’s a Hotels.com-style review with a slightly more detailed, balanced tone:
Disappointing stay with major comfort and service issues
Our stay started off on a concerning note, as we were asked at check-in to leave a positive review in exchange for free sauna access. We were required to post the review immediately—before even receiving our room key—which felt misleading and unprofessional.
The room itself was visually nice, and the beds were comfortable. However, the air conditioning did...
"The property was tired. It was clear it was once fancy but now in need of upgrading. Various things in my room broken. Breakfast was good. Bed comfortable."
"Cute hotel in the perfect location. Don't expect a hotel with a Vegas vibe as I presume the bad reviews were expecting. This is an old building, with rooms that make you feel that you are sleeping in a small castle. Very nice people, nice breakfast, a small bar with everything on it, and a cool experience. Definitely a good choice. Again, not for the people that want a Vegas experience. "
"Simply FANTASTIC, The staff was super nice, friendly and very helpful , the room was superb, incredible facilities and within a short walking distance of major tourist attractions
Highly recommended!!!"
"We stayed at HillHouse Plovdiv for one night before continuing our trip toward the Black Sea, and we would absolutely stay here again! The staff was incredibly kind and helpful from the moment we arrived. They saved a parking spot for our rental car, parked it for us, and helped bring our luggage to the room. The staff was also close to our age, which made their local recommendations especially helpful and relevant. My partner is Bulgarian and speaks the language fluently, while I do not, so I...
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