2/10 แย่มาก
Anum
เดินทางกับคู่รัก
3 ธ.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We had the worst experience at Sofitel Casablanca Tour Blanche booked via Expedia. This stay represented the final days of my honeymoon, and the experience was profoundly disappointing and distressing.
Below is a full account of what occurred:
1. Upon Arrival – No Assistance With Luggage
When my husband and I arrived for the final portion of our honeymoon, no staff helped us with our bags. For a hotel that claims 5-star status, this was an alarming first impression.
2. Room Condition – Stained Carpets, Furniture, and Sheets
The “premier room” we were assigned was in unacceptable condition:
The carpets and couch were visibly stained and dirty.
The bed sheets also had stains and were missing the proper top sheet.
Even after requesting fresh linens, we were never provided with a full proper set.
3. Housekeeping – Significant Neglect
Throughout our 3-night stay, housekeeping did not properly clean the room. They merely made the bed and ignored other basic tasks:
Dirty spoons remained in the room for three days. Also the room smelled horrible it was very poorly ventilated.
We ran out of toilet paper—further evidence the room was not being checked or replenished.
Used towels were folded and put back instead of replaced. I had to call the front desk three times just to receive clean towels, which is astonishing for any hotel, let alone a Sofitel.
4. Spa & Facilities – Poor Service and Staff Attitude
When I attempted to use the sauna at the pool, I was told it was brok
Anum
เข้าพัก 3 คืน, พฤศจิกายน 2025
