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Reviews of The Penrallt Hotel

4 out of 5
The Penrallt Hotel
The Penrallt Hotel, Aberporth, Cardigan, Wales

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Disliked: Staff & service
The rooms that are advertised on Expedia are not pet friendly even though the information contains the charge for dogs. I booked a stay for my partner's birthday at the weekend and on arrival we were downgraded because we came with our dog. The hotel advised that what we should have done is booked through the website but on inspection their personal website doesn't make clear which stays are for dogs either (it's the garden ones) It put a damper on the weekend, could have potentially scuppered the trip if no back up rooms were available and staff seemed to distance themselves from Expedia bookings and were not willing to make an exception. The property itself is impressive and the grounds and location are fantastic but the customer service could be better
Stayed 1 night in May 2024
Response from AS on 14 May 2024
Gosh, this is very sad to hear. I can only say I personally took a direct booking from a lovely gentleman who has a dog and he found it very clear on our website which rooms were dog friendly,We certainly do not differentiate on who books where, so I am sorry you feel this way.We are super pet friendly and people come back time and again. I suppose as much as I want to please everyone, we can't.We also encourage feedback during your stay, not to write negative reviews. My team are super friendly and would hate to think you had a poor experience, so for this I am deeply sorry.I do rather think it is better to speak about these things to staff members than write a bad review.We are a small privately run hotel that really does try their best.We are deeply sorry we let you down.

2/10 Terrible

Verified traveller

Business traveller
Rooms were freezing
Stayed 1 night in Jan 2024
Response from AS on 14 May 2024
Goodness me, why didn't you mention something to the team instead of being anonymous ? This is most unfair.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night work trip
One night stay for work, staff were all friendly and helpful, room was really nice and the food was fantastic.
Stayed 1 night in Aug 2023

10/10 Excellent

Simon

Stayed 1 night in Aug 2023

8/10 Good

Rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Countryside hotel with stunning sea views
Beautiful sea views and only a 25 minute walk down to the beach. The main hotel had gorgeous original architectural features which made it very beautiful. The food was lovely.
Stayed 2 nights in Jun 2023

8/10 Good

CLive

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Yes I would recommend
Lovely hotel with stunning views. For us it was a little bit out of the way as the taxi service there is poor. However if you don't mind using your own car then I would highly recommend it.
Stayed 1 night in Jun 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

A D

Stayed 2 nights in Apr 2023
Response from AS on 3 May 2023
Firstly, I would like to reply, by saying this was genuinely not our fault. I have written to Expedia separately as I called them when your booking came in, to say we were closed and could not accommodate you.They then accepted this and sent me an email, which I have to confirm they were giving you alternative options of places to stay.Nonetheless, you turned up at the hotel and we still accommodated you, even though we were closed for the evening.Reviews like this are not true and the fault lies firmly with Expedia. I have asked them to apologise to you for putting us in this situation.I am sorry you felt the need to put a 2 out of 10, when this situation was out of our hands.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure relaxation
Beautiful location and views from our junior suite. Had a sea view from the balcony. Room was large, had all amenities, and quality fittings. Staff were very welcoming, and made the stay even more enjoyable. Breakfast was excellent with good choices available. In house spa treatments were excellent an good value for money.
Stayed 2 nights in Apr 2023
Response from AS on 26 Apr 2023
Thank you so much for your lovely review. It means a lot to all of the team and we hope you can visit us again soon,

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location, very helpful staff, well maintained…..perfect!
Stayed 1 night in Apr 2023
Response from AS on 5 Apr 2023
Thank you so much for your kind review. It means a lot to us as owners and hope you will come and see us again soon.

10/10 Excellent

SUSAN

Fantastic hotel
Fantastic stay at a great country house hotel. Views are amazing. Food was delicious and service outstanding. Highly recommend
Stayed 2 nights in Oct 2022
Response from Angela on 30 Oct 2022
Thank you so much for your kind review, it really means the world. We really hope to see you back again soon.

6/10 Okay

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay
We only stayed one night. The staff were lovely the hotel was lovely and clean. Breakfast was all you would expect from such an establishment. The only disappointing aspect was we were allocated a room up three flights of stairs with just a skylight. Also there was no lift and although I did manage the stairs I have mobility issues so was not the best for me.
Stayed 1 night in Sep 2022
Response from AS on 25 Sep 2022
Thank you for your review.Did you inform us that you had mobility issues as we have garden rooms which are easily accessible?We are an Edwardian building and therefore we don't and can't have a lift.We appreciate your review however to give us 6 out of 10 when the staff, food and hotel was lovely, surprises us.

10/10 Excellent

David

Stayed 2 nights in Sep 2021