Had a great stay. The only negative was that I did not sleep well due to the very soft mattress, which was not adjustable. I'm used to my Select Comfort bed.
The living room had dried up cheerios still on the floor from the previous guest along with what we think was a chunk of taco meat. The kitchen smelled really bad but once we ran the disposal for a while it got better. The first sink in the master bath didn’t drain well at all so we just didn’t use it. The top comforter was filthy around the edges where it had touched other guest’s faces. The outside area was full of leaves and trash so we couldn’t even enjoy sitting out there. And the pool, Starbucks, restaurant were all the way back over to the hotel. We didn’t realize that when we booked. My husband and daughter played golf the night we checked in and the men in the pro shop were very snooty. When I went to check them in they asked for my voucher. I said that’s why the lady walked over with me, she said that was my voucher. That really made them angry and they both left me standing there alone so they could “have a talk with her”. When my husband went back in to sign for the cart they couldn’t stop talking and eating their Arby’s to even say hello. They had their food and bags right in front of my husband. He said it was very unprofessional. Overall we will not stay there again. And there were very limited supplies in the kitchen to use to cook with etc.
Condo was not the condo pictures that I saw and decided to stay in totally different this condo had a smell every time you walked in please don’t show picture of a condo that people think they are getting and then you get something totally different the golf club house was nice the staff was friendly and golf course was amazing had a great time playing golf
I thought the unit should at least have a convection oven in it since it had a full size refrigerator and dish washer, when this was booked i should ofbeen told their pool was down and in order to use one i had to drive to hell and gone to get to it and fill out a paper in order not to get charged it was several miles away to use pool. When this was booked it said i was booking at thehotel not ay a condominium golf place. Otherwise it was clean and nice with the above exceptions. Staff was very friendly
This property was very clean and well kept. I would stay here again just not in this particular condo. The upstairs neighbors who live there were VERY noisy all hours of the night.
Nancy
เข้าพัก 2 คืน, พฤศจิกายน 2024
6/10 พอใช้
Katherine
เดินทางกับคู่รัก
29 ก.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Well for starters it said it had a stove and oven in the description, but clearly it did not. Couldn't go out side to the back deck/ balcony. Sometimes when you look at pics of condos it doesn't always show everything, so we figured there would be a stove, because that has happened before and we did not see a stove ,but they ending up having one. Not this place. I was not happy at all. There was no way to open the blinds to get to the deck/ balcony. We didnt want to damage the blinds by going in between them. Couldnt find the inside pool to swim in. The directions were vague as to how to get there. We've been to thousand hills several times, this one was not as good as all the rest of the times.Heres a dumb question, why would you have a dishwadher but no stove? Makes no sense.
The room was very clean. The mini kitchen provided for our needs.
The bed was very comfortable.
The room was on the second floor with no elevator, just stairs. The grounds were well taken care of most of the time.
There were two small pools. One had people drinking alcohol and smoking while in the pool. This was very crowded-a party pool. The other pool was the one to use. Quieter and less crowded. Both pools had to be driven to, though.
Only one staff when I called, before the trip, was extremely helpful out of 3 others. I was given to four different places before the last one truly took time and and listened.
Once we arrived, only one staff again was amazing while the others left much to be desired. I would wait for the one, just to be taken care of well.
On the morning of our checkout, 70 minutes before checkout, the cleaning team used their card and planned on entering my room with no warnings nor knocks. Thankfully, I had used the saftey lock and they were unable to enter.
They left but then came back 15 minutes before checkout and were looking in the blinds watching/waiting for me to leave. They stood right outside the door. Very intimidating! I was told they were hired by another company to clean the room I was in.
The location was terrific to get to any place.
Lynette
เข้าพัก 7 คืน, มิถุนายน 2024
6/10 พอใช้
Beverly
13 ส.ค. 2024
Not sure we will book again.
Place is very dated. Carpet is worn, closet door broken. Fan speed control was stuck on high. Not Thousand Hills best showing!
The room was great! It was comforting and relaxing. The room was very clean and spacious. The only thing I did not like was there was not lighting in the parking area. Someone tried to take my license plate off my car smh! My front license plate was hanging off ! Park your car in a lighted area!