"The 1 start review is for the Manager on duty, between Aug 20th and Aug 22nd, 2025, when I stayed here. I checked in around 14:00, and as a Expedia Platinum member for years, I thought I get some good service and a good room, which most hotels I stay at around the world provides. But no, not here. I got a room on the first floor right above the lobby facing the street where the taxis drop off. Tried to take a late afternoon nap because I was jet lagged but couldn't due to the noice. Went down to request a room change from the front desk staff, I asked to speak to the manager. The manager refused to come out to speak to me. I went 3 times that same day, to request another room and to speak to the manger, each time, the staff went to the back office and came back, the manager was busy. Also did the same on the second day, Aug 21st, but no, the manager too busy. Absolute terrible customer service. If the manager doesn't dare to face its paying customers, perhaps the hospitality industry is not for you. I hope your boss will read this and send you back to the mailroom where you belong. For the room, they are old, cheap small sheets that don't even cover the bed, so you wake up touching the old mattress. Super old wooden closet, where the door was broken. The pool is nice, the restaurant food was very basic and bland without flavor. Big plus however for a very impressive breakfast buffet. The hotel is in a good area, also a good plus. Honest review this. "
