Worst hotel iv ever stayed in I went out and wen I came bk to the hotel they was trying to say I didn't av a room and I didn't pay and was really funny with me terrible costomer service and dirty and the TV didn't work n I was to scared to say anything incase they blamed me
Graham
เข้าพัก 1 คืน, ตุลาคม 2020
6/10 พอใช้
ผู้เข้าพักจริง
12 ต.ค. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Good looking, poor/dirty personality deep down :(
The staff were friendly and helpful, the reception was clean and safe and the room looked good.
Unfortunately the en suite was of poor quality and had spiderwebs and dirt everywhere, a load of pubes and splash stains over the toilet, obviously meaning it hasnt been cleaned for a while, let alone up to the "covid safe" state required. Couldn't do anything about it as we didnt get to see it properly until the next morning.
The mattress also felt like it was at the end of its life. It was a spring mattress but acted like a waterbed! If one of us moved during the night, the other knew all about it!
Dated, old, stale smell from reception through to the room I was in. Used towells dumped in a cupboard along the corridor.
I only ever saw 1 member of staff during my 2 night stay.
Never again.
I was due to stay 3 nights but then found out the hotel was housing early release prisoners and a lot of neighbours had complained about feeling unsafe or uncomfortable with lots of people congregating outside the hotel at night. I felt as a lone female staying for work, this was an important fact I should have been made aware of at the time of booking. I also rang reception to discuss the cleanliness of the room after seeing disturbing pictures of dirty rooms. The person at reception basically said the rooms are cleaned but as the rooms are cheap, you get what you pay for. Under these current Covid-19 times where cleanliness & hygiene is vital, he did nothing to satisfy my concerns and in fact my concerns increased. I complained and asked for a refund but since my booking was non-refundable (there was no refundable option available) the hotel would not give me a refund and would not accept my concerns were valid. Since my health & safety was more important, I could not stay there so I ended up losing my money and paying more to book a room at another hotel. Stay away from Himley Country Hotel !