I am extremely disappointed with my recent stay at Holiday Inn Express & Suites Birmingham-Irondale. We paid nearly $400 for the weekend, and the room was unacceptable. There was visible dust, dead bugs, hair on the floor, rust and stains in the shower, and an overall unclean appearance.
After messaging the hotel to request proper cleaning and fresh towels, I received no response. When I called, the employee, Deidra Patel, was defensive and hung up on me. When I went to the front desk, she avoided speaking with me and left the property. I was told no manager was available. I was also incorrectly notified that housekeeping had cleaned the room when it had not.
Even after housekeeping came, the room still had visible stains. To make matters worse, there was a strong sewage smell in the hallway and our room on the last night.
For the price paid, I expected a clean room and professional service. Instead, this stay was frustrating from start to finish. I hope management takes this seriously so future guests do not experience the same issues.
