"This was the second time I stayed at this location. This time I was in a standalone room on the property instead of in one of the rooms on the second floor. The hotel location is fairly simple to get to, located within a gated community where there are at least two guards on duty at all times that check all vehicles going in and out. They are also very friendly.
If you have a family, and you're looking for hotels in Chiang Mai, this would be a great place, as it is away from the busyness,...
"The hotel is beautiful, they keep the rooms and common areas impecable! The personnel very nice, breakfast was served and tasty. There was like 2 instances were it was odd, like before the first night, about to leave "
"The hotel is very clean and has been very accommodating. The manager along with front desk staff has been so amazing and helpful. I would definitely recommend booking this place. "
"I’m not Thai but The XYM is a great place to stay. Perfect location and a short distance away from both the international airport and the old city area. There is also a western style gourmet food market and a shopping center a short distance and easy walk nearby. There’s also the hotel’s coffee shop,7-11, pharmacy and traditional Thai hot pots restaurants nearby …"
"Booked and paid for 7 nights in advance. Arrived with no room was available due to their major facility plumbing issue and had to check into a two-twin bed room instead of one king bed as booked.
The facility was very old, dirty with bad odor. One of the worst sort of the bad odor was their dark color toilet mat. This very dirty toilet mat would had never been cleaned nor replaced for months.
Tried of this very inconvenience and decided to give up and moved to a different hotel instead.
The even more disturbing news was both of the Sheik Istana Hotel and Hotel.com were putting a lot of effort not to refund the remaining unused nights.
This was very unacceptable and definitely had to sort it out at BBB, FTC and CFPB.
"
