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"I've rarely bothered to leave reviews of hotels, but my experience here left me quite furious. I stayed in the hotel in October, so not so hot outside. However it was VERY hot in my room, at one point it was 27c. Clearly the Air Con wasn't functioning so I asked reception. They sent a technician who proceeded to LIE about the situation saying it would take time to cool down. Eventually they admitted that they had turned off the Air Con for the whole hotel to save money and gave me a cooling...

"Great!"

"Everything is good about this property."

"Nice hotel！"

"I want to commend your reception staff (Eiffel and Dex) for their willingness to help us when we needed it most. We had misplaced our phone on our way to the hotel in the bullet train. Despite not knowing the language he assisted us promptly by calling the relevant people and helped greatly with the recovery within 24 hours. I really appreciate his gesture and am thankful for his kind gesture. Because of such staff your country’s image is enhanced more. I have a more positive image of China now...

"If you have to take a train to Xianbei (Xi’an north international railway) this hotel is the best. Beautiful and is just to 10 minutes by car to the station"