Faultless guest service is integral to every 5-star hotel in Nai Tao. From the moment you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room beauty treatments. In addition, hotels have to feature upscale amenities to be entitled to a 5-star rating. These can include luxury bathrobes, spa facilities, pools, gourmet kitchens and knowledgeable concierge.