Exemplary guest service characterises every 5-star hotel in Kamalasai. From the moment you enter the lobby, staff are at your beck and call, whether recommending activities and tours or providing in-room massages. Also, hotels must feature top-rate amenities to meet the standard for a 5-star rating. These can include luxury bathrooms, an on-site spa, swimming pools, fine dining kitchens and knowledgeable concierge.