Sauna, hot tub, steam room, Turkish bath/hammam, hot stone massages
Check availability

Reviews of BEAUSiTE Zermatt

4 out of 5
BEAUSiTE Zermatt
Brunnmattgasse 9, Zermatt, VS

Reviews

9.8

Exceptional

Rating 10 - Excellent. 280 out of 321 reviews" "
Rating 8 - Good. 34 out of 321 reviews" "
Rating 6 - Okay. 3 out of 321 reviews" "
Rating 4 - Poor. 1 out of 321 reviews" "
Rating 2 - Terrible. 3 out of 321 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice. The Grill had amazing food. We had an amazing server named Sophia. Our food was top notch. The hot tub overlooking the city was really cool and I enjoyed the saunas and steam room. I liked our room but I was disappointed because I had paid top dollar for a grand junior suite with a view of the Matterhorn but realized after my first night that the hotel had given me the worst possible room of that category. It did not match the photo on Expedia. You had to walk out on the balcony in order to view the Matterhorn and there were two windows that showed a view of construction across the street. When I talked with the manager, he was very nice and comped our dinner but his hands were tied since I booked and paid through Expedia. I would just be aware that you may not get the room you booked.
Stayed 2 nights in Apr 2024

10/10 Excellent

Natallee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Felt so luxurious and peaceful. Would come back for sure!
Stayed 3 nights in Mar 2024

10/10 Excellent

Denise Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I went to Zermatt for a ski trip to celebrate her 50th birthday and we could not have been more delighted with the service and quality of this place. Would definitely recommend this hotel if you’re in the Zermatt area.
Stayed 3 nights in Feb 2024

10/10 Excellent

Frances, Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous. Exceptional. You want to stay here.
Stayed 5 nights in Feb 2024
Response from Your BEAUSiTE-Team on 26 Mar 2024
Dear FrancesThank you very much for your 5/5 review!We are delighted that you loved your stay with us and hope to welcome you soon again!Warm regards,

10/10 Excellent

Christine

Travelled with family
Incredible experience! Staff are lovely, service and amenities are outstanding and a memorable time spent in Zermatt
Stayed 3 nights in Feb 2024
Response from Your BEAUSîTE-Team on 26 Mar 2024
Dear ChristineThank you for your delightful feedback!We are so glad that you liked our amenities, services and loved our modern property. We gladly shared your warm comment with the entire team, then it's is feedback like this that let us thrive even harder and fulfill our own potential!We would love to welcome you soon again in Zermatt and wish you all the best,

10/10 Excellent

eddie, Istanbul

Stayed 4 nights in Feb 2024
Response from Your BEAUSîTE-Team on 26 Mar 2024
Dear EddieThank you very much for your 5/5 review!We are delighted that you loved your stay with us and hope to welcome you soon again!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in one of the best hotels I've ever experienced
Stayed 5 nights in Jan 2024
Response from Your BEAUSîTE-Team on 26 Mar 2024
Dear SamuelWOW! Thank you for your great review!We are so happy to hear that you loved your stay with us! We would be delighted to welcome you soon again in Zermatt and hope you had a safe trip back home.

10/10 Excellent

Colin, Sanibel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and will definitely stay there again.
Stayed 6 nights in Feb 2024
Response from Your BEAUSîTE-Team on 26 Mar 2024
Dear ColinThank you very much for your 5/5 review!We are delighted that you loved your stay with us and hope to welcome you soon again!We would love to welcome you soon again in Zermatt and hope you had a safe trip back home.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having visited Zermatt on several occasions, we were very impressed with Beausite. Fantastic location. Great staff and wonderful rooms. Highly recommended. And an added bonus was the breakfasts. Just what is needed before a day of skiing.
Stayed 6 nights in Jan 2024
Response from Your BEAUSîTE-Team on 4 Feb 2024
Dear Christopher, thank you very much for your positive Feedback. We are happy that you enjoyed your stay at BEAUSiTE and hope to welcome you back very soon again. All the best from Zermatt,

10/10 Excellent

elad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Your BEAUSîTE-Team on 3 Feb 2024
Dear EladThank you for your fantastic review!We loved to have you with us as our guests and hope you had a safe trip back home. Looking forward to having you with us soon again.Sending kind regards from Zermatt

10/10 Excellent

Oleksandr

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and cozy hotel with very friendly staff! Convenient location. Highly recommended! Thanks for hosting us!
Stayed 4 nights in Jan 2024
Response from Your BEAUSiTE-Team on 23 Jan 2024
Dear OleksandrWOW! Thank you for your excellent review!We are happy to hear that you have enjoyed your stay at BEAUSiTE to it's fullest and thank you for highlighting our staff and location.We would love to welcome you again soon and wish you all the best,

10/10 Excellent

Erin

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place to stay in Zermatt! This was my 6th visit to this beautiful Alpine village and I can say that this hotel is by FAR my favorite. The staff is friendly, the food (breakfast buffet) is vast, and the facilities are top notch. I can highly recommend the outdoor heated pool with unmatched views of the Matterhorn!
Stayed 1 night in Jan 2024
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear ErinWOW! Thank you for your amazing feedback.We are so happy to hear that you loved your stay, the hotel facilities and our breakfast buffet. We gladly shared your warm comment about our staff with the entire team. It is feedback like this, that make us thrive even harder and provide an even better service!We look forward to having you with us soon again!Kindest regards,

10/10 Excellent

David, Meridian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning. We had a 4th floor corner room with a balcony and an an incredible view. The room, food and service were exceptional.
Stayed 2 nights in Jan 2024
Response from Your BEAUSîTE-Team on 22 Jan 2024
Dear DavidThank you very much for your marvellous review!We are happy to hear that you loved our spacious rooms, the food and the services provided by the BEAUSiTE-Team.We would be delighted to welcome you soon again in Zermatt and hope you had a safe trip back home.

8/10 Good

Kaitlyn

Liked: Cleanliness, property conditions & facilities, room comfort
Service needs to be improved
The property was lovely with a gorgeous spa, amenities, and the included breakfast was delicious. The location is very central and convenient. The only downside was the service left something to be desired. For an almost 5 star hotel I expected the service to be much better. Some of the staff were very lovely but it was quite inconsistent.
Stayed 3 nights in Jan 2024
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear Kaitlyn Thank you very much for your detailed feedback.We are pleased to hear that we have fulfilled your expectations concerning our facilities and that you loved our central location! We are less pleased to hear that you were not satisfied with our team. We already shared your honest comment with the team to help improve our services to an even higher level.Still, we would love to welcome you again with us and wish you all the best,

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect st
Stayed 5 nights in Dec 2023
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear MarcoThank you very much for your 5/5 review!We are delighted that you loved your stay with us and hope to welcome you soon again!

10/10 Excellent

Raghu

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous place to stay. The hotel is relatively new, and is beautifully appointed throughout. Our room (Grand Junior Suite with Matterhorn View) was spacious, elegantly furnished, with a beautiful bathroom, and 2 balconies with splendid views of the Matterhorn and Zermatt. All amenities in the room were top quality. We were very surprised and pleased to find that the hotel had placed a dog bed and feeding bowls for our dog. Also of note, each room comes with a private heated locker for ski equipment. Rental gear is delivered right to the locker the day before, and is picked up automatically at the end. The spa and gym were excellent. The heated outdoor pool was a wonderful way to cap off a long day of skiing. Last but not least, wonderful staff throughout.
Stayed 3 nights in Dec 2023
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear RaghuThank you for your delightful feedback.We are so glad that you adored your room and loved our modern property. We gladly shared your warm comment with the entire team, then it's is feedback like this that let us thrive even harder and fulfill our own potential!We would love to welcome you soon again in Zermatt and wish you all the best,

10/10 Excellent

Monica

Stayed 5 nights in Dec 2023
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear MonicaThank you very much for your 5/5 review!We are delighted that you loved your stay with us and hope to welcome you soon again!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Zermatt. Loved everything about it. The staff was great- concierge was very helpful in arranging ski experience.
Stayed 3 nights in Dec 2023
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear LaurieWOW! Thank you for your great review!We are so happy to hear that you loved your stay with us and will gladly share your nice comment with our Concierge-Team.Looking forward to having you with us again!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpinecore
A perfect blend of 5 star service and alpine hospitality, a memorable stay, made special by the charming and welcoming team that made the stay feel so personal.
Stayed 3 nights in Dec 2023
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear AnnaWOW! Thank you for your delightful feedback.We are so happy to hear that you loved your stay with us and already shared your warm comment about our staff with the entire team.We would love to welcome you soon again and wish you all the best,

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention to customers and their beautiful grounds will have me coming back.
Stayed 2 nights in Nov 2023
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear EnriqueWOW! Thank you for your great review!We are so happy to hear that you loved your stay with us and will gladly share your nice comment with the entire team.It would be a delight to welcome you with us again and wish you all the best,

10/10 Excellent

Maricel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing. Front desk, breakfast services, bar, everyone was just amazing. It mad the trip that much better. Best hotel I've stayed at in Zermatt by far.
Stayed 2 nights in Nov 2023
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear MaricelWOW! Thank you for your magnificent feedback!We are happy to hear that you loved our team and already shared your kind comment with the entire hotel.It is feedback like yours that lead us to thrive even harder and provide excellent services during every stay.We would love to welcome you back in Zermatt and wish you all the best,

10/10 Excellent

Carlo

Stayed 1 night in Nov 2023
Response from Your BEAUSiTE-Team on 22 Jan 2024
Dear CarloThank you very much for your 5/5 review!We are delighted that you loved your stay with us and hope to welcome you soon again!

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great amenities and a wonderful place to stay!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views of the Mountains.
Stayed 3 nights in Oct 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Mighty Matterhorn visit
We had a one night stop over in Zermatt. This was an amazing hotel. We called ahead from Tasch and the electric taxi was waiting as our connection train arrived. Reception staff were really friendly and helpful. Our case and rucksack were stored as we spent the rest of the afternoon on the Gornergrat mountain railroad. One problem was had was the room, with underfloor heating, was far too hot. As we first opened the door, it was uncomfortably hot. Even opening the door to the balcony was ineffective. That aside the room was perfect. Beds and bedding comfortable, welcome cakes, towelling robes and lush toiletries all made it luxurious but the icing on the cake was definitely the magnificent view of the mighty Matterhorn. Sunset and sunrise were spectacular. We had a dip in the outside pool. Beautifully warm and again looking over the big M. A silent nights sleep followed by a breakfast of kings with plenty of quality choices. The electric taxi back to the station ended our short but very successful stay. Do not overlook this amazing place.
Room view
Sunset
Morning Matterhorn
The pool on front of hotel
Stayed 1 night in Oct 2023

8/10 Good

Aza

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is beautiful, the spa was amazing and the views are jaw dropping. The staff is awful, condescending, and disrespectful. There was an older heavy set man who was so rude. I was in the lobby and eating a dessert i purchsed at Zermatt Kitchen and he told me "you cant do a picnic here." He walked away and went to tell another staff member to come tell me the same thing. Frankly i would never stay there in the future due to the such horrendous service. There was only one staff member who was responsive and kind who worked in the day time. Otherwise i would not pay a discounted rate to stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff was great, room was beautiful, and the spa was excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Stayed 2 nights in Oct 2023

10/10 Excellent

Gurinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What’s not to like?
Great room, great staff, great food
Stayed 3 nights in Sep 2023

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best place we’ve ever stayed and probably will ever stay. Between the spa, views of the Matterhorn, morning breakfast buffet, helpfulness of the reception and concierge we ended up staying longer bc how awesome it was. Truly a gem!
Stayed 3 nights in Sep 2023

10/10 Excellent

Rushvi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Muniba

Liked: Staff & service, property conditions & facilities
Excellent hotel. Very convenient location with beautiful views. Provides Taxi service to the train station.
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we stayed longer.
Staying with BEAUSiTE Zermatt was a fantastic experience. We stayed here for a few nights on our honeymoon and wish we would have stayed longer. Fantastic rooms, views, and service. Concierge was extremely helpful. Pool and spa area was luxurious. Room was elegant yet cozy. Breakfast was well done. Location was convenient for everything that we wanted to do.
Stayed 2 nights in Aug 2023

10/10 Excellent

khaled

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT
Stayed 2 nights in Aug 2023

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and services
Stayed 2 nights in Aug 2023

10/10 Excellent

chelsea kayla

Stayed 7 nights in Aug 2023

10/10 Excellent

Michael, Denver

Stayed 4 nights in Aug 2023

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great little spot! Would stay again!
Stayed 3 nights in Aug 2023

8/10 Good

Elnora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was very helpful, rooms are clean and comfortable. Loved the bed and toiletieiers. Will defenitely come back again!
Stayed 2 nights in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beausite Zermatt was one of the finest hotels in Zermatt. The staff were all courteous and friendly. We dined both nights at the hotel. One night in the WitCheese Fondue Hut and one night at the Grill. Reservations before arrival must be made for these experiences. They were prompt about pickup at the train station. The pool and sauna rooms were included and private and very clean. Every room has an incredible view of the Matterhorn. There are many hiking options, we chose the option to the Swartzsee gondola (50 Euro per person round trip). We hiked up toward the Matterhorn (intermediate effort) and found a suspended walking path that goes to the base of the mountain. An amazing experience. This hotel is fantastic and when we return to Zermatt, we will definitely book here again.
Stayed 2 nights in Jul 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous and memorable stay
Fabulous hotel in a stunning location. Spa facilities are perfect after a day in the mountains. Staff very freindly and helpful. Superb breakfast. If it were cheaper I think I could live there.
View from the balcony
Stayed 6 nights in Jul 2023

10/10 Excellent

chris

Stayed 1 night in Jul 2023

10/10 Excellent

Stoddard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beausite Zermatt is one of the best hotels I’ve ever stayed in. The staff is professional yet fun to speak with, the facilities are great, our room (and the view) were amazing, etc. I HIGHLY recommend the hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel that thinks of every little detail to make your stay comfortable & special! The breakfast buffet is the best I’ve ever had. There are indoor & outdoor pools & great concierges.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were outstanding.
Stayed 1 night in Jun 2023

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a direct view of the Matterhorn and it was stunning. Probably the best in zermatt. Breakfast was included. It was excellent, with fresh foods, an omelette station and great service. Staff speaks multiple languages and is beyond helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Donald A.

Liked: Cleanliness, staff & service, property conditions & facilities
Great property in every respect. Highly recommend.
Stayed 3 nights in Jun 2023