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Reviews of DoubleTree by Hilton Wuxi

4.5 out of 5
DoubleTree by Hilton Wuxi
No 19 Gao Lang Road New Distri, Wuxi, Jiangsu

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 112 reviews" "
Rating 8 - Good. 52 out of 112 reviews" "
Rating 6 - Okay. 13 out of 112 reviews" "
Rating 4 - Poor. 7 out of 112 reviews" "
Rating 2 - Terrible. 1 out of 112 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Juan, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel at a very affordable rate. Then again I'm still searching for that hotel in China where at least at the reception they spoke a bit of a foreign language. The double Trees I've visited in China are otherwise a very solid choice.
Stayed 1 night in Apr 2024

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant Stay & Friendly, Helpful Staff
My stay was comfortable and as I expected from past visits. The room was clean and overall I had a pleasant experience. The only minor issues I experienced that you may wish to consider upgrading for the comfort of others is, first, I was unable to adjust the climate control in the room. It was stuck on 21.5 and the up/down buttons were useless. It got cold in the room later in the evening. Second, the TV monitor seems to need adjusting. The program I viewed (CNN) was too large to fit properly on the monitor, so the left, right, and bottom parts were cut off and everything on-screen was bigger than normal. Aside from these issues, everything was excellent. The front desk team was friendly and helpful. I'm very satisfied with my latest visit there.
Stayed 4 nights in Aug 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree wuxi
Hotel was good, internet service was not great however and was disappointed the gym was closed.
Stayed 2 nights in Nov 2019

8/10 Good

Beng Yan

Nice and clean hotel. Comfy stay.
Stayed 7 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

svetlana, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay on a business trip
it was quick in and out - one night stay on a business trip
Stayed 1 night in Jun 2018

6/10 Okay

ronald

Disliked: Staff & service
Caution
The hotel was poorly managed for a Hilton property. Service in the restaurant was terrible and they had run out of food due to a large Chinese tour group that litterly scooped food on their plates and then left most uneaten.
Stayed 1 night in May 2018
Response from Front Desk Manager Kobe Zhou on 21 May 2018
Thank you for choosing Doubletree by Hilton Wuxi, and thank you for sharing your feedback. We have delivered your feedback to relevant departments for service and F&B quality improvement. I hope you can feel our positive change next time. Wish you happy every day!

8/10 Good

Brad, Zibo, PRC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with an accommodating staff.
The hotel is far from the main core, but good value for the price. There is a lovely church next door and a baseball stadium across from the hotel.
Stayed 2 nights in Apr 2018
Response from Front Desk Manager Kobe Zhou on 21 May 2018
Thank you for choosing Doubletree by Hilton Wuxi, and thank you for sharing your feedback. We have delivered your feedback to relevant departments for improvement. I hope you can feel our positive change next time. Wish you happy every day!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied overall
Overall I was very satisfied with the staff and the conditions of the room, and the hotel facilities. It was a pleasant experience and I plan to stay there again during my next trip.
Response from Front Desk Manager Kobe Zhou on 21 May 2018
Thank you for choosing Doubletree by Hilton Wuxi! We will continue working hard at providing a comfortable and welcoming environment for our guests. Looking forward to your next visit!

10/10 Excellent

edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good service and comfortable room.
I like it’s location; not far from the local airport. Staff service is good and communication isn’t a problem. Bathroom door’s bottom silicone seal is missing and needs to be replaced, as water still splashes out but otherwise, everything else about the room is good. Only qualm I have is the hotel breakfast. Variety is quite minimal, with the same food everyday. Coffee machine does not dispense correct type of coffee as selected.
Stayed 3 nights in Mar 2018
Response from Front Desk Manager Kobe Zhou on 21 May 2018
Thank you for choosing Doubletree by Hilton Wuxi! If you are satisfied with our hotel, you can recommend it to your friends. Looking forward to your next visit! Wish you happy every day!

10/10 Excellent

Jiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay for 2days
Large and clean room, bed is comfortable, breakfast has lots of items, front desk is efficient compared to a lot of other hotels in china. It is within walking distance to many restaurants.
Stayed 1 night in Jan 2018
Response from Front Desk Manager Kobe Zhou on 21 May 2018
Thank you for choosing Doubletree by Hilton Wuxi! We will continue working hard at providing a comfortable and welcoming environment for our guests. Looking forward to your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Front Desk Manager Kobe Zhou on 21 May 2018
Thank you for choosing Doubletree by Hilton Wuxi! We will continue working hard at providing a comfortable and welcoming environment for our guests. Looking forward to your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, clean and comfortable. The staf was very nice too.
Stayed 12 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

JIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

LAKMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rathnadeepa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

6/10 Okay

Huei, Singapore

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Satisfactory only
Was expecting more as part of the Hilton brand but was met with satisfactory experience. Hotel is a bit old or lack of maintenance?

6/10 Okay

Carlos, Miami

Needs revamp
Fine

10/10 Excellent

Joseph, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with service staff
In town for one night only to attend an ex-colleague's wedding. Booked hotel as it is only a few minutes to the airport (had to catch an early morning flight). Excellent service during both check-in and out. The receptionist was extremely helpful when checking out (before 6 in the morning) when she went out in freezing weather without a coat to hail a taxi (considering its a good class hotel in a very quiet area in Wuxi where taxis are rare). Room was clean and well maintained.

10/10 Excellent

Jitendra, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up
Great Location and Comfortable Rooms

8/10 Good

stefan, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WuXi
Good deal for the price. Business oriented.

10/10 Excellent

arturo, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is crear and so the staff. English was not an issue. However, the hotel is far from main attractions, though bus stop and subway are nearby

10/10 Excellent

RaviT, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Great value, spacious room, nice staff... can't fault this hotel & will book again for future business trips

8/10 Good

Lew dog

Liked: Cleanliness, room comfort
Hotel review
Hotel is really nice. The staff did not offer the customary Hilton cookie. Executive lounge could offer better snacks and drinks.

8/10 Good

Tony, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the place that I want to go.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree Wuxi
Stayed here for one night Very nice hotel. Executive room was perfect. Executive lounge was a very pleasant change to the hustle and bustle of china. Free wine, spirits and snacks. Definately recommend this hotel

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean but don't get a room near the elevator!
The hotel was very clean and comfortable. But our room was close to the elevator so we heard the elevator going up and down all day and night. It was quite loud. We also never figured out how to operate the thermostat so it was quite warm in our room.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
DoubleTree by Hilton Wuxi
Very nice hotel, personnel was really polite and kind. Only small minus was that hotel was little far from centre of the Wuxi city.

6/10 Okay

Lap Kei, HONG KONG

Liked: Cleanliness, staff & service
附近沒商場，出去商場/境點要15 分鐘以上 試過下午打車，10分鐘都沒人接
Stayed 3 nights in Dec 2023

8/10 Good

Kyongtae

Stayed 5 nights in Nov 2023

4/10 Poor

DMT

Business traveller
Stayed 2 nights in Sep 2023

6/10 Okay

Peiyun

Stayed 1 night in Jun 2023

8/10 Good

Chi An

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的入住體驗
房間乾濕分離的門關起來有縫隙，洗澡時水會跑出去，希望可以改善，另外希望有免治馬桶
Stayed 2 nights in Mar 2023

10/10 Excellent

Seunghyun

Stayed 7 nights in Sep 2021

4/10 Poor

Seunghyun

Stayed 7 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2020.01 이용
만족합니다. 다만, 우산이 무료 제공이 아닌점이 마이너스네요.
Stayed 5 nights in Jan 2020

8/10 Good

Jetsetter, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good for me as it’s very close to the airport. Staffs are friendly and helpful. My room is clean and got everything I need. Not quite like the breakfast though ( food quality and choices)
Stayed 1 night in Jan 2020

8/10 Good

jennakk, 사울

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가격대비 좋은 경험이었습니다. 좀 외진곳이긴 하나 택시타고 이동하면 되니까 상관없었어요 :)
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
剃刀が部屋に常備されていなかった。 日本語を話せるスタッフがいて安心しましたが、どのスタッフが日本語を話せるのか見分ける方法が簡単にわかるとありがたかった。
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soso
So far so good.
Stayed 2 nights in Nov 2019

10/10 Excellent

CHUN HSIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

jaehyung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Hitomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良かったです
場所が便利なところにありました。 部屋の広さも十分あり過ごしやすかったです。
Stayed 2 nights in Oct 2019

10/10 Excellent

Yufeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体来说还满意。
酒店在新吴区，出差拜访客户入住非常方便。行政酒廊的酒水和小食选择余地较小。总体来说还满意。
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
無錫出張時は、このホテルをいつも利用しています。 スタッフの方々とも顔馴染みになり、とても親切です。 部屋はとても綺麗ですよ。 また、朝食にも満足しています。
Stayed 2 nights in Sep 2019