Italian cuisine

Reviews of Hamilton Hotel Washington DC

4 out of 5
Hamilton Hotel Washington DC
1001 14th St NW, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 875 out of 1547 reviews" "
Rating 8 - Good. 371 out of 1547 reviews" "
Rating 6 - Okay. 177 out of 1547 reviews" "
Rating 4 - Poor. 74 out of 1547 reviews" "
Rating 2 - Terrible. 50 out of 1547 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice
Stayed 4 nights in May 2024

8/10 Good

Alexandra

Business traveller
Liked: Staff & service
This hotel is a solid old 4 star hotel. Beds are very comfortable and bedding is luxurious and nice. Rooms are quiet. Hotel is old and clean in the ways that matter but could be cleaner (dusty).
Stayed 3 nights in May 2024

10/10 Excellent

Meng Ju

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room. Walkable to DC landmarks. Highly recommended.
Stayed 2 nights in May 2024

8/10 Good

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Very convenient to all the sites.
Stayed 4 nights in May 2024

10/10 Excellent

Jill, Gaylord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The age and history of the hotel were unique. Location to Metro, the Mall, and walkable. Restaurant attached, good exercise room and check in staff friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Danielle Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 2 nights in May 2024
Response from Hamilton Hotel DC Management Team on 28 May 2024
Hey Danielle,Thank you for the fantastic 5-star rating! We're thrilled to hear that you had a wonderful experience with our staff. Your feedback is incredibly valuable to us as we strive to provide exceptional service. If you have any more comments or suggestions, please feel free to share them directly with us.Thanks,Hamilton Hotel DC Management Team

10/10 Excellent

Milton

Travelled with family
Liked: Property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Hamilton Hotel DC Management Team on 28 May 2024
Hey Milton,We sincerely appreciate your positive feedback and the 5-star rating you've given us. It's wonderful to hear that you had an excellent experience. Your support is truly valuable to us. If you have any more feedback or suggestions in the future, please feel free to share them directly with us.Thanks,Hamilton Hotel DC Management Team

10/10 Excellent

Ketulkumar, Monroe Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Apr 2024
Response from Hamilton Hotel DC Management Team on 28 May 2024
Hello Ketulkumar,Thank you for the 5-star rating. We are delighted to hear that you had a wonderful experience with us. Your support is truly appreciated. If you have any feedback or suggestions in the future, please feel free to share them with us.Thanks,Hamilton Hotel DC Management Team

10/10 Excellent

Kenya

Travelled with family and small children
Liked: Amenities
Staff is friendly and helpful
Stayed 1 night in May 2024
Response from Hamilton Hotel DC Management Team on 28 May 2024
Hello Kenya,Thank you for the wonderful 5-star rating. We are thrilled to know that our staff's friendliness and helpfulness made a positive impact on your experience. Your feedback is truly appreciated and serves as a great encouragement for us to continue delivering outstanding service. If you have any additional feedback to share, please feel free to do so directly with us.Thanks,Hamilton Hotel DC Management Team

6/10 Okay

Karla

Disliked: Cleanliness
Stayed 3 nights in May 2024
Response from Hamilton Hotel DC Management Team on 28 May 2024
Hey Karla,Thank you for your 3-star rating! We value your feedback, even though no review text was provided. Your rating helps us improve.Sincerely,Hamilton Hotel DC Management Team

10/10 Excellent

James, Langley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old charm hotel with modern amenities,very nice staff and close to the capital sights. Good dining around and in the hotel.
Stayed 3 nights in May 2024

8/10 Good

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff/service.
Stayed 3 nights in May 2024
Response from Hamilton Hotel DC Management Team on 27 May 2024
Hello Alexandra,Thank you for your positive review! We are thrilled to hear that you enjoyed our great location and the excellent service provided by our staff. Your feedback truly means a lot to us. We appreciate you taking the time to share your experience. Looking forward to welcoming you back soon!Thanks,Hamilton Hotel DC Management Team

10/10 Excellent

Vincent J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hamilton Hotel DC Management Team on 25 May 2024
Hi Vincent,We appreciate your 5-star rating! Your feedback means a lot to us. Although no review text was provided, your rating is valued.Thanks,Hamilton Hotel DC Management Team

10/10 Excellent

vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel is amazing and the location was perfect.
Stayed 1 night in Apr 2024
Response from Hamilton Hotel DC Management Team on 25 May 2024
Hey Vincent,Thank you for your kind words regarding your stay at Hamilton Hotel DC. We're thrilled to hear that you found our staff amazing and enjoyed the perfect location. Your feedback is invaluable to us, and we look forward to hosting you again for another memorable experience.Sincerely,Hamilton Hotel DC Management Team

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 3 nights in May 2024
Response from Hamilton Hotel DC Management Team on 28 May 2024
Hey Patricia,Thank you for the 5-star rating and for sharing your thoughts on the location. Your feedback is truly appreciated as we strive to improve our services. If you have any suggestions or feedback in the future, please feel free to share them directly with us.Thanks,Hamilton Hotel DC Management Team

10/10 Excellent

Farkhondeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sarah on 22 May 2024
Farkhondeh, Thank you for your feedback. We are delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Helpful and amazing staff.
Stayed 1 night in May 2024
Response from Sarah on 21 May 2024
Hello James,Thank you so much for your feedback. We are delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Robyn, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a family vacation. Perfectly located to see all the museums and monuments by walking. Very close to the Metro for more distant explorations. Would stay here again!
Stayed 4 nights in Apr 2024
Response from Destiny on 19 May 2024
Hello Robyn, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Maddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 3 nights in May 2024
Response from Destiny on 19 May 2024
Hello Maddy, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in May 2024
Response from Destiny on 19 May 2024
Hello Eric, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Clean and convenient location to Metro Station.
Stayed 5 nights in May 2024
Response from Destiny on 19 May 2024
Hello Deborah, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Charlotte Kaye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with exceptional dining at Via Sophia. Location was safe for walking and the metro is only a block away.
Stayed 5 nights in May 2024
Response from Destiny on 19 May 2024
Hello Charlotte, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and staff
Stayed 2 nights in May 2024
Response from Sarah on 18 May 2024
Hello Patrick, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Yifan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
great staff service and location, easy walk to almost every where. However, the property conditions and facilities are below average, which require major renovation.
Response from Sarah on 16 May 2024
Hello Yifan,Thank you for your feedback and we are delighted to hear that you that you found the staff service to be great and the location convenient. I am sorry that the condition of the facility fell below your expectations, and I assure you your comment will be shared with the appropriate personnel. Thank you again for choosing to stay at the Hamilton Hotel! All the best!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 3 nights in May 2024
Response from Sarah on 16 May 2024
Hello Eric,Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness
It’s periodic foyer was so inviting
Stayed 4 nights in May 2024
Response from Sarah on 16 May 2024
Hello Michael,Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to public transportation and airport. Internet connection is poor. The furnishings in the lobby and guest room could use a replacement. They are out dated and worn out.
Stayed 4 nights in May 2024
Response from Sarah on 15 May 2024
Hello Ellen, We appreciate the 4-star rating you've provided. Your feedback is instrumental to our continuous improvement efforts. Thank you for taking the time to rate our service and give your feedback. All the best!

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was great overall, and it has a central location and is walkable to most attractions. However, the front desk staff was okay. We had a good check-in, but any other questions that we had were dismissed. My mom asked if she could reheat some leftovers, and their response was, "This is a hotel," which was rude since I have stayed in many hotels that have common areas with microwaves.
Stayed 3 nights in Apr 2024
Response from Sarah on 14 May 2024
Hello Vivian, Thank you so very much for your feedback. We are so very delighted to know that you enjoyed your stay with us overall. On another note, I want to apologize for the blanket statement that was made to you. Also, Since your stay with us back in April, I want to let you know that the hotel has incorporated a common area with a microwave for our guest to warm up food. We hope for the opportunity to host your future stay in Washington, DC. All the best!

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Greeted upon entry. Able to assist with last minute request for early check in
Stayed 3 nights in May 2024
Response from Sarah on 14 May 2024
Hello Nadine, Thank you so much for your you feedback. We are delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC.

10/10 Excellent

Marco Amado

Stayed 4 nights in May 2024
Response from Sarah on 14 May 2024
Hello Marco Amado,Thank you so much for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was absolutely amazing and the location was great but there were several issues in our room. Broken blinds in the bathroom (both blinds were inoperable), both of the headboard lights didn’t work, the cable frequently went out due to a loose cable behind the tv we had to continually manipulate, and the shampoo bottle in the shower was completely empty. As much as I liked the level of customer service by the staff, the facility needs work and I more than likely won’t choose this place again.
Stayed 3 nights in May 2024
Response from Sarah on 14 May 2024
Hello Lisa, Thank you for your feedback. The information that you provided is invaluable. With that said, I sincerely apologize for the inconveniences that you experienced with the room. We do have around the clock room attendants, engineers and managers that are able to quickly resolve any issues our guest encounter. We hope that with this knowledge you will give us the opportunity to host your future stay in Washington, DC. All the best!

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff has always been wonderful! Love location!
Stayed 4 nights in May 2024
Response from Sarah on 14 May 2024
Hello Karen,Thank you for your kind word. We are so very delighted to know that you were please with you stay with us. We look forward to hosting your future visit to Washington, DC. All the best!

8/10 Good

william

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay, several parks nearby
Stayed 4 nights in Apr 2024
Response from Sarah on 11 May 2024
Hello William, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for visiting DC . Staff extremely helpful and went out of their way to put things right and make our stay pleasurable. Helpful in advising us on our days and arranging tickets and suggestions. We will definitely choose the Hamilton Hotel for a return visit to DC
Stayed 3 nights in May 2024
Response from Sarah on 15 May 2024
Hello Jacqui, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Smelled great,Friendly staff, very safe.
Stayed 3 nights in May 2024
Response from Sarah on 11 May 2024
Hello Evelyn, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
This is what hotels use to be like. Staff attended my needs when asked for right away, very impressed.
Stayed 4 nights in May 2024
Response from Sarah on 11 May 2024
Hello Tim, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Rand

Stayed 4 nights in May 2024

10/10 Excellent

Kenneth, Doylestwon

Liked: Cleanliness, staff & service, property conditions & facilities
Location was the primary reason for choosing this hotel. We had 7 rooms for a bridal party for two nights. Only advice check the extra fees.
Stayed 2 nights in Apr 2024
Response from Sarah on 11 May 2024
Hello Kenneth, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Jennifer

Stayed 2 nights in May 2024
Response from Hamilton Hotel DC Management Team on 28 May 2024
Hello Jennifer,Thank you for the 4-star rating! Your feedback is appreciated. While no review text was provided, your rating holds value to us.Thanks,Hamilton Hotel DC Management Team

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and cleanliness was outstanding.
Stayed 4 nights in Apr 2024
Response from Sarah on 6 May 2024
Hello Cathy, Thank you very much for your feedback. We are so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay here. The only thing I will say is the sink in the bathroom had a leak, the water was not hot enough and the hair dryer did not work. But with this said i did not report any of this to the hotel.
Stayed 3 nights in Apr 2024
Response from Sarah on 7 May 2024
Hello Nancy,Thank you for your Feedback. We are so delighted to know that you enjoyed your stay with us. Thank you so much for letting us know about the bathroom sink, the water and the hair dryer so that we can have our engineering and housekeeping department to address them all. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kevin on 4 May 2024
Hello William, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 3 nights in Apr 2024
Response from Sarah on 2 May 2024
Hello Mark,Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Sarah on 2 May 2024
Hello Elizabeth,Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Eloisa, ann arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel
Stayed 3 nights in Apr 2024
Response from Destiny on 1 May 2024
Hello Eloisa, Thank you for your feedback. We are delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Tamara, laguna beach

Stayed 6 nights in Feb 2024
Response from Destiny on 19 May 2024
Hello Tamara, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The first night we didn't get much sleep because the bathroom which was located on the head of our bed and the toilet bowl flapper valve went off every 2 1/2 minutes all night long. Sorry, to say we didn't get any sleep.
Stayed 2 nights in Apr 2024
Response from Sarah on 29 Apr 2024
Hello Alice, Thank you for your feedback. I am very sorry to hear about your experience. The hotel does provide around the clock engineering/maintenance service available to address any and all sorts of situations on demand when informed. I sincerely apologize that your sleep was interrupted. I hope that you will consider staying with us on your future visit to Washington, DC. All the Best!

8/10 Good

Maribel

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Sarah on 29 Apr 2024
Hello Maribel,Thank you for your feedback. We are just so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Ailema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clean service should improve
Stayed 2 nights in Apr 2024
Response from Sarah on 29 Apr 2024
Hello Ailema, Thank you for your feedback. We are just delighted to know that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!

10/10 Excellent

ANITA, Storrs

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Sarah on 29 Apr 2024
Hello Anita,Thank you for your feedback. We are just delighted to know that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!