4/10 Poor
Sharon
Travelled with family and small children, Travelled with partner
14 Jun 2024
Disliked: Staff & service, amenities, property conditions & facilities
We stayed 3 nights. Upon arriving i saw we had a hang tag to put outside the door if we didn't want service. In my mind they said they will service our room.
We reserved the room for 3 adults and one child. The room was stocked with 3 bath towels, 2 hand towels, and 1 wash cloth. The first night there was just 2 of us, so no problem. When we got back to our room the next evening, our room had NOT been serviced, there were no more towels, because the shower flooded the floor due to handicapped accidentally and there was not a bath rug to help with the excess water we had to use the 3rd towel for the floor the night before. There were also 3 hangers from the previous guests still hanging in the bathroom.
We wanted to go to the pool, it's June, the indoor pool was CLOSED for service along with the hot tub.
There was not any more towels, coffee, coffee cups, bottles of water. We went to the desk to ask for the necessities and they kindly let us have what we asked for. The note on our floor said to go up to the next floor for their ice machine, I got to there and it was also broken without a note. I had to go back to the front desk. Again they were kind.
The next night we get back to our room and they had yet again NOT serviced our room. My husband went to the desk to get what we needed and asked why our room wasn't serviced, he was told we had to ASK to have our room serviced.
There's so much more with pictures. I need more space here.
Sharon
Stayed 3 nights in Jun 2024