Suite, 1 Queen Bed | In-room safe, desk, blackout curtains, soundproofing
Check availability

Reviews of Holiday Inn Express Vancouver Airport Richmond, an IHG Hotel

2.5 out of 5
Holiday Inn Express Vancouver Airport Richmond, an IHG Hotel
9351 Bridgeport Road, Richmond, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 922 out of 1316 reviews" "
Rating 8 - Good. 297 out of 1316 reviews" "
Rating 6 - Okay. 52 out of 1316 reviews" "
Rating 4 - Poor. 26 out of 1316 reviews" "
Rating 2 - Terrible. 19 out of 1316 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Toshihiro, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite hotel in Vancouver area. Close to airport and visiting shopping area close by. Every year we enjoy to visit there.
Stayed 3 nights in May 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean, comfortable beds and pillows, and a great breakfast too! The staff was also excellent! Will stay here again for sure!
Stayed 1 night in May 2024
Response from Ivy, Guest Services on 19 May 2024
Hi Scott,thank you for choosing to stay with us and for taking the time to leave such a wonderful review. Providing exceptional service is our top priority, and it's always rewarding to receive positive feedback. We can't wait to have you back for another fantastic stay!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a couple nights between flights. Airport shuttle was great. Breakfast was fine and we walked to restaurants. We walked to the nearby sky train and zipped into downtown Vancouver and back. It’s right next door to Costco for purchasing snacks. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Ivy, Guest Services on 19 May 2024
Hi Sherry, thank you for taking the time to share your feedback. We can't wait to have the pleasure of hosting you again during your next visit. Safe travels and see you soon!

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was friendly and helpful.
Stayed 4 nights in May 2024
Response from Ivy, Guest Services on 19 May 2024
Hi Christina, thank you so much for your kind words. We're happy to hear that you had such a positive experience with us. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and breakfast, staff was excellent.
Stayed 1 night in May 2024
Response from Ivy, Guest Services on 19 May 2024
Hi Henry, thank you so much for your kind words. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Kumari

Travelled with partner
Liked: Property conditions & facilities
Tristen the receptionist made us feel very welcome. Great care and understanding showed by this young man. Please thank him o. Our behalf.
Stayed 1 night in May 2024
Response from Cindy - Guest Service Agent on 20 May 2024
Hello Kumari, Thank you for your honest review. We are also glad to hear that you had a great stay. We hope to see you again next time.

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was ready when showed up very helpful staff and nice quiet room definitely would stay here again 👍
Stayed 1 night in May 2024
Response from Ivy, Guest Services on 17 May 2024
Hi Harry, thank you so much for your kind words! We're happy to hear that you had such a positive experience with us. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eric Li Guest Services Manager on 14 May 2024
Hello Glenn,We are pleased to hear we have met your expectations. Thank you for selecting our hotel.

10/10 Excellent

Debra

Stayed 1 night in May 2024
Response from Ivy, Guest Services on 10 May 2024
Hello Debra, thank you for staying with us. We hope to see you again soon.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Good hot breakfast same as other holiday inn. Good parking garage. Good laundry facilities however more expensive than other holiday inn for each load of laundry.
Stayed 3 nights in Apr 2024
Response from Ivy, Guest Services on 8 May 2024
Hello Amanda, thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice layover hotel.
Stayed 1 night in Feb 2024
Response from Ivy, Guest Services on 8 May 2024
Hello Gerald, thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be a nice option for your layover. We hope to have the opportunity to welcome you back on your next visit.

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless. The bed was comfortable. I highly recommend this property.
Stayed 2 nights in May 2024
Response from Ivy, Guest Services on 3 May 2024
Hello Vicki, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, parking is tight. But room is nice and clean and comfy
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 2 May 2024
Hello Andrew, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cindy - Guest Service Agent on 6 May 2024
Hello Marcus, we appreciate the high score. Thank you again for staying with us.

8/10 Good

Arnold Rolando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport with a free shuttle. Breakfast was good and hotel was clean
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 1 May 2024
Hello Arnold Rolando, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and good shuttle to airport
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 1 May 2024
Hello Scott, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great staff. Costco right across the street. Restaurant's 1 block away. Shuttle to Airport quick and convenient.
Stayed 2 nights in Apr 2024
Response from Ivy, Guest Services on 1 May 2024
Hello Christopher, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Sanjay

Stayed 2 nights in Apr 2024
Response from Ivy, Guest Services on 19 May 2024
Hi Sanjay, thank you for taking the time to share your feedback. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Linda

Travelled with partner
Close to airport
Stayed 1 night in Apr 2024
Response from Cindy - Guest Services on 29 Apr 2024
Hello Linda,We're truly grateful for your exceptional ratings! It's a privilege to have exceeded your expectations, and we eagerly anticipate the opportunity to welcome you back soon!

8/10 Good

Kavita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Helpful staff
Stayed 1 night in Apr 2024
Response from Cindy - Guest Services on 29 Apr 2024
Hello Kavita,We deeply value your feedback on your recent stay with us. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk were delightful!
Stayed 1 night in Apr 2024
Response from Kc - GSA on 28 Apr 2024
Hello Stacy,Thank you for the high ratings. We are honored to have met your expectations, we hope to see you again soon!

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 17 May 2024
Hi Stephanie, thank you for taking the time to share your feedback. We can't wait to have the pleasure of hosting you again during your next visit. Safe travels and see you soon!

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Holiday Inn Express Vancouver Airport because they are competitively priced, provide a free breakfast and provide a free shuttle service to and from the airport. The room was great.
Stayed 4 nights in Apr 2024
Response from Ivy, Guest Services on 27 Apr 2024
Hello Joan, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Chak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service.
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 26 Apr 2024
Hello Chak, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Weiling

Travelled with family and small children
The Chinese boy is very nice who helped me to change the room.🤗
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 25 Apr 2024
Hello Weiling, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 4 nights in Apr 2024
Response from Ivy, Guest Services on 24 Apr 2024
Hello Gurpreet, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Tony

Travelled with partner
Liked: Amenities, property conditions & facilities
Enjoyed the stay
Stayed 3 nights in Apr 2024
Response from Ivy, Guest Services on 23 Apr 2024
Hello Tony, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 11 May 2024
Hello Brian, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Margaret

Convienient to sky train
Stayed 1 night in Apr 2024
Response from Ivy GSA on 20 Apr 2024
Hello Margaret, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

ZUJI

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 2 nights in Apr 2024
Response from Ivy, Guest Services on 23 Apr 2024
Hello ZuJi, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

lesley

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ivy GSA on 18 Apr 2024
Hello Lesley, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Edmundo, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 2 nights in Apr 2024
Response from Cindy - Guest Services on 15 Apr 2024
Hello Edmundo,Thanks for your feedback! Our friendly team is always here to help. Hope to see you again soon!

10/10 Excellent

Kevin

Wonderful stay. The gym is nice.
Stayed 2 nights in Apr 2024
Response from Cindy - Guest Services on 15 Apr 2024
Hello Kevin,We're delighted to hear you enjoyed your stay with us! Thank you for sharing your experience, and we hope to welcome you back soon for another wonderful stay!

8/10 Good

Susana

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Cindy - Guest Services on 15 Apr 2024
Hello Susana,We're truly grateful for the high score! Thank you once more for choosing our hotel.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we travel and they are great.
Stayed 1 night in Apr 2024
Response from Cindy - Guest Services on 15 Apr 2024
Hello Brian,Thank you so much for your loyalty and kind words! We're thrilled to be your go-to choice whenever you travel. Looking forward to welcoming you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ivy GSA on 13 Apr 2024
Hello Michael, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ivy GSA on 11 Apr 2024
Hello Veronica, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast
Stayed 1 night in Apr 2024
Response from Eric Li Guest Services Manager on 8 Apr 2024
Hello Caroline,We are thrilled to see the perfect score. Thank you again for selecting our hotel.

6/10 Okay

Kambiz

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check-in time of 3pm is very inconvenient.
Stayed 1 night in Apr 2024
Response from Eric Li Guest Services Manager on 8 Apr 2024
Hello Kambiz,We appreciate your feedback, thank you again for selecting our hotel.

10/10 Excellent

Allan

Friendly staff
Stayed 1 night in Mar 2024
Response from Ivy GSA on 5 Apr 2024
Hello Allan, thank you for your kind review. Please think of us again the next time you are visiting the area.

8/10 Good

Vikramjot, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Ivy GSA on 4 Apr 2024
Hello Vikramjot, thank you for staying with us. We hope to see you again soon.

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Was good for us
Stayed 2 nights in Mar 2024
Response from KC - Guest Services on 1 Apr 2024
Hello Darlene, Thank you for your kind review. Please think of us again the next time you are visiting the area.

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Ivy, Guest Services on 23 Apr 2024
Hello Michael, thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, overall excellent location and free shuttle to the airport
Stayed 7 nights in Mar 2024
Response from Eric Li Guest Services Manager on 1 Apr 2024
Hello Jesse,We appreciate the perfect score! Thank you again for selecting our hotel.

10/10 Excellent

Lane

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Eric Li Guest Services Manager on 1 Apr 2024
Hello Lane,We appreciate the perfect score! Thank you again for selecting our hotel.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service.
Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on 1 Apr 2024
Hello Sabrina,We appreciate the perfect score! Thank you again for selecting our hotel.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivy GSA on 29 Mar 2024
Hello Ronald, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KC - Guest Services on 27 Mar 2024
Hello Jeffrey, We're truly grateful for your outstanding rating. Thank you once more for choosing to stay with us.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great overnight spot convenient to YVR
Stayed 1 night in Mar 2024
Response from Ivy GSA on 26 Mar 2024
Hello William, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivy GSA on 26 Mar 2024
Hello Charles, we appreciate the high score. Thank you again for staying with us.