All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1118 out of 1582 reviews" "
10 - Excellent
1,118
Rating 8 - Good. 353 out of 1582 reviews" "
8 - Good
353
Rating 6 - Okay. 64 out of 1582 reviews" "
6 - Okay
64
Rating 4 - Poor. 25 out of 1582 reviews" "
4 - Poor
25
Rating 2 - Terrible. 22 out of 1582 reviews" "
2 - Terrible
22
9.6/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
4/10 Poor
Steve
Business traveller
28 May 2024
Liked: Cleanliness, amenities
Booked king room - I didn’t check at desk got wheel chair accessible 2 x double beds next to ice machine and elevator- people were getting ice 2,3,4 am It was loud
Dear Taylor,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alper OzdalGuest Service Supervisor
All was well. No microwave in room, but all other is great
ASHLEY RENEE
Stayed 4 nights in May 2024
Response from Alper O on 28 May 2024
Dear Ashley Renee,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As a security measure, we don't have microwave in the rooms however there is a microwave just near front desk that our guests can use at any time. Thank you again for sharing your constructive feedback .We hope your next visit will be as pleasant as the previous one.Sincerely,Alper OzdalGuest Service Supervisor
8/10 Good
Juan
Travelled with partner
27 May 2024
Liked: Cleanliness, staff & service
Overall was good. Bathroom ceiling were peeling
Juan
Stayed 1 night in May 2024
Response from Neesta T on 27 May 2024
Dear Juan,Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Toronto Center
Dear Perry Richard,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alper OzdalGuest Service Supervisor
Dear Umaima,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Cetner
Dear Mike,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alper OZDAL Front Desk Supervisor
Close to everything with great all round customer service
Stacey
Stayed 1 night in May 2024
Response from Neesta T on 26 May 2024
Dear Stacey,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Center
Dear Stacey,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Center
I personally never write reviews but this property went above and beyond this weekend. We came down and celebrated our anniversary. When we arrived and told the front desk it was our anniversary they upgraded our room which we thought it was super awesome. The next day, we got back to the hotel room and they had brought us a cake, bottle of sparkling water and a card to wish us a happy anniversary. We couldn’t have asked for a better weekend and will DEFINITELY stay here again. Pool was great! Room was spacious and clean. Staff was super nice and helpful.
Adele
Stayed 2 nights in May 2024
Response from Neesta T on 27 May 2024
Dear Adele,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre
Clean, quiet and good location.
Buffet breakfast was good, however overpriced for what it was and no menu was offered.
Rosann
Stayed 1 night in May 2024
Response from Neesta T on 26 May 2024
Dear Rosann,Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Toronto Center
Dear Kody,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alper OZDALFront Desk Supervisor
Dear Jennaya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Perfectly clean, lovely reception and felt safe in the area and especially safe in the hotel!
Sarah
Stayed 3 nights in May 2024
Response from Neesta T on 25 May 2024
Dear Sarah,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre
10/10 Excellent
Steven
Travelled with partner
25 May 2024
Love this hotel. Clean, safe and well appointed. In a great part of a great city.
Steven
Stayed 1 night in May 2024
Response from Neesta T on 25 May 2024
Dear Steven,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre
Dear Jordan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
8/10 Good
Marie-Emmanuelle
Business traveller
24 May 2024
Liked: Cleanliness, staff & service
Clean and renovated. For the price of the room, I would have expected room service and a working mini-fridge, and bottled water.
The continental breakfast was too pricey.
Marie-Emmanuelle
Stayed 1 night in May 2024
Response from Neesta T on 24 May 2024
Dear Marie- Emmanuelle,Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Toronto Center
Dear Pasit,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Great location, easy walk to Rogers Center for a Jays game. Comfortable beds! Will stay here again.
Mike
Stayed 1 night in May 2024
Response from Neesta T on 23 May 2024
Dear Mike,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre
Centrally located, but was expensive for the stay.
Kenneth
Stayed 3 nights in May 2024
Response from Neesta T on 23 May 2024
Dear Kenneth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Dear Yong In,Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Toronto Centre
10/10 Excellent
Kulbhushan
21 May 2024
Liked: Cleanliness
Kulbhushan
Stayed 1 night in May 2024
Response from Neesta T on 23 May 2024
Dear Kulbhushan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Nice property. Rooms weren't renovated recently as it shows. Pool area is a nice addition. Staff is friendly and polite. Bathroom offering could be a little more generous (hand cream)
Patrick
Stayed 4 nights in May 2024
Response from Alper O on 22 May 2024
Dear Patrick,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that we could not meet your expectations about the rooms.Thank you again for sharing your experience, and we hope that we welcome you here at Novotel Toronto Center on your next visit to Toronto.Alper OzdalFront Desk SupervisorSincerely,
Location was excellent. 20 minute walk to Rogers Centre and CN tour.
Lots of restaurants neaeby.
William
Stayed 4 nights in May 2024
Response from Alper O on 22 May 2024
Dear Wiiliam,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are happy to hear that you enjoyed your overall stay and also the hotel location.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alper OzdalFront Desk Supervisor
great breakfast options. a bit noisy in the hallway, the doors are not sound proofed.
Anna Lisa
Stayed 4 nights in May 2024
Response from Alper O on 21 May 2024
Dear Anna Lisa,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We strive to continuously improve the quality of our services. We are happy to hear that you enjoyed your overall stay however we are sorry that you had some issue with noise in the hallways .Thank you again for sharing your experience and we are hoping that we can welcome you here at Novotel Toronto Center on your next Toronto visit.Sincerely,Alper OZDALFront Office Supervisor
Dear Jeffrey David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Had a great stay. The room was excellent, place was quiet and easy to walk to many nearby attractions.
Leo
Stayed 2 nights in May 2024
Response from Alper O on 21 May 2024
Dear Leo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
4/10 Poor
Ingrid
Travelled with partner
20 May 2024
Disliked: Cleanliness
It was supposed to be an updated room and out room had carpet) and my allergies worsened notably. The AC were really dusty. Customer service was okay but nothing extraordinary (not what you would expect from a four star hotel).
Ingrid
Stayed 3 nights in May 2024
Response from Alper O on 21 May 2024
Dear Ingrid,Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Toronto Centre
We were there two nights visiting family. Perfect location!
Phil
Stayed 2 nights in May 2024
Response from Alper O on 21 May 2024
Dear Phil,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre
Dear Addison,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre
Dear Guang, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Great location, lots of options for food around the hotel.
ryan
Stayed 3 nights in May 2024
Response from Neesta T on 20 May 2024
Dear Ryan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre
Dear Clayton,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre
Dear Alyssa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
10/10 Excellent
Bolin
17 May 2024
Liked: Cleanliness
Bolin
Stayed 1 night in May 2024
Response from Neesta T on 18 May 2024
Dear Bolin,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre.
Dear Kenneth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Stayed here for 1 night on a business trip, walking distance to the train station, and close to billy bishop airport - perfect for 1-2 nights. Clean, safe, friendly.
MARIANA
Stayed 1 night in Apr 2024
Response from Neesta T on 17 May 2024
Dear Mariana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Dear Renny,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Dear Pauline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
The property was well appointed, has the convenience of dinning in and is close to the train station. The staff were polite and helpful.
Stephen
Stayed 1 night in Apr 2024
Response from Neesta T on 17 May 2024
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
8/10 Good
HYUK SANG
Travelled with family
15 May 2024
I liked that transportation was convenient when moving around downtown Toronto.
HYUK SANG
Stayed 2 nights in May 2024
Response from Neesta T on 17 May 2024
Dear Hyuk Sang,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Good overall. My room was near the ice machine and elevator so was louder than I would have preferred. Granted I didn't complain or try to switch rooms. Otherwise it was a pleasant stay. Really comfortable pillows. I was in town to run the Toronto Half Marathon, so comfortable bed was important!
Carly
Stayed 3 nights in May 2024
Response from Neesta T on 17 May 2024
Dear Carly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Please inform us if you have any inconvenience in your next stay so that we can better serve you!Sincerely,Novotel Toronto Center
Dear Jessica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Spaceous rooms, kettle in room. Friendly staff. Central location to Union Station.
Diane
Stayed 1 night in May 2024
Response from Neesta T on 17 May 2024
Dear Diane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Dear Kristine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center