Standard Family Room, Non Smoking | Down duvets, in-room safe, blackout curtains, iron/ironing board

Reviews of Minn Kasai

3 out of 5
Minn Kasai
3-32-13 Nakakasai, Edogawa, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 153 out of 256 reviews" "
Rating 8 - Good. 69 out of 256 reviews" "
Rating 6 - Okay. 25 out of 256 reviews" "
Rating 4 - Poor. 5 out of 256 reviews" "
Rating 2 - Terrible. 4 out of 256 reviews" "

9.2/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Baomin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and useful design in the room.
Stayed 7 nights in Mar 2024
Response from Minn Kasai Crew on 14 May 2024
Thank you very much for choosing to stay at our hotel. We are delighted to hear your compliments regarding the convenience and design of our guest rooms. We will continue to strive to provide services that satisfy our guests. We sincerely look forward to your next visit.

8/10 Good

VISHAKHA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was small but good size for family of 4. Good communication from the hotel staff Everything needed was there The area is really good lots of eating places near by Train station is 5 mins walk
Stayed 7 nights in Apr 2024
Response from Minn Kasai Crew on 22 Apr 2024
Thank you very much for choosing to stay at our hotel. We are delighted that the room size was just right for your family 4. We are also pleased to hear you were satisfied with the communication with our staff, facilities, and location.We look forward to welcoming you again in the future.

10/10 Excellent

Teresa

Travelled with family
Liked: Property conditions & facilities
The property was very clean and modern. I didn’t care for the check in process where there wasn’t a live attendant to service me.
Stayed 1 night in Apr 2024
Response from MInm Kasai Crew on 17 Apr 2024
Thank you very much for choosing to stay with us.We truly appreciate your kind words about the cleanliness and modernity of our facilities.However, we apologize for the absence of a receptionist during the check-in process.Please note that our hotel provides 24/7 online concierge and on-site concierge services. Please feel free to contact us anytime.We take your feedback regarding the non-face-to-face check-in process seriously and will strive to improve it.We are committed to enhancing our services to ensure your comfort during your stay.We look forward to welcoming you back again soon.

10/10 Excellent

Glenna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location , nice clean suites sleeping 4
Stayed 1 night in Mar 2024
Response from Minn葛西クルー一同 on 9 Apr 2024
この度は当ホテルをご利用いただき誠にありがとうございます。またのご利用を心よりお待ちしております。

8/10 Good

ESA Ching Kwok

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Walkable distance of restaurants and transport, also 24/7 grocery stores
Stayed 3 nights in Mar 2024
Response from Mnn葛西 on 20 Mar 2024
Thank you for sharing your feedback with us! We're delighted to hear that you found our location convenient, with restaurants and transportation within walking distance, as well as 24/7 grocery stores nearby. We appreciate your positive comments and hope to welcome you back again soon!

10/10 Excellent

joshua

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect spot walking distance to train and places to eat
Stayed 2 nights in Feb 2024
Response from Minn西葛西クルー一同 on 8 Mar 2024
Thank you so much for your positive feedback! We're delighted to hear that our hotel's location, within walking distance to the train station and various dining options, was perfect for your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another enjoyable experience in the future!

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Dionna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was in the perfect location for Disneyland. Using the train to get here was challenging. But discovered the Airport Limousine Bus for $1100 yen pp ( which is less than $8) will drop you off 5 mins away. You want the Kasai Station. The Disneyland shuttle bus #7 is near that same station will take you to straight to the park. About 20 min ride and $320 ye pp. Make sure at airport to trade your currency to yen .The hotel itself was clean and quiet. Checking in was easy , used the tablet at the reception desk and within minutes had our room number and code to get in. It didn’t say where to put trash (we were there 5 nights) but seen others put it in outside door and it was picked up. 24 hour grocery store across the street and a ton of restaurants within walking distance. Would stay again!
Stayed 5 nights in Jan 2024
Response from Minn葛西 スタッフ一同 on 16 Jan 2024
Thank you very much for choosing our hotel.We are delighted to hear that you were satisfied with the convenient access to Disneyland, the surrounding amenities, the cleanliness of the hotel, and the smooth and easy check-in process.We apologize for any inconvenience regarding the lack of information on waste disposal. Your feedback is valuable, and we will strive to improve our services based on your comments.We look forward to welcoming you again in the future.Minn Kasai Crewこの度は当ホテルをご利用頂き誠にありがとうございました。ディズニーランドへのアクセスやホテル周辺の利便性が良好な事、またホテルの清潔さや、チェックインが簡単でスムーズだったなど設備に関してご満足頂けたようで、心より嬉しく思いますゴミの廃棄方法について、記載がない事でご不便をおかけし申し訳ございませんでした。お客様からのご意見を参考に、スタッフ一同今後のサービス向上に努めて参ります。またのご利用を心よりお待ちしております。Minn葛西 スタッフ一同

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
7 night stay
Great stay and super convenient location. 5 min walk to metro stn and 24 hour convenience store and grocery stores right outside of property. Clean and communication was good. Only issues were the stove top didnt turn on, the bathroom sink faucet only ran cold water, and the laundry was a bit of a lengthy process since the dryer is small and did not blow hot air. Ended up paying about 700 yen for one washer and dryer load. Other than that, it was a great stay and would stay there again and recommend.
Stayed 7 nights in Jan 2024
Response from Minn葛西クルー一同 on 15 Jan 2024
Thank you for your 7-night stay and valuable feedback. We are pleased to hear that you enjoyed your stay and the convenient location, with a short 5-minute walk to the metro station and 24-hour convenience stores and grocery stores right outside the property.On the other hand, we sincerely apologize for the issues with the stove, bathroom faucet, and washing machine. We appreciate your understanding and assure you that we will address these problems to avoid inconvenience for future guests.We also thank you for your understanding regarding the additional charges for laundry. We will work on improving transparency in pricing to provide a better service.Once again, thank you for choosing to stay with us, and we look forward to the opportunity to welcome you again in the future.

2/10 Terrible

Ichiko

Stayed 1 night in Jan 2024
Response from Minn葛西 スタッフ一同 on 16 Jan 2024
この度は、当ホテルにご宿泊いただき、誠にありがとうございました。また、お忙しい中口コミをお寄せいただき、誠にありがとうございます。今回の宿泊に対して、お客様がご不満を感じられたことについて、心よりお詫び申し上げます。ご期待に添えず、誠に申し訳ございませんでした。これを真摯に受け止め、早急に対策を講じてまいります。お客様に再び心地よいサービスをご提供できるよう、スタッフ一同、努力してまいります。またの機会に、ぜひ当ホテルをご利用いただければ幸いです。どうぞよろしくお願いいたします。

8/10 Good

Soe Moe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Minn葛西クルー 一同 on 20 Jan 2024
この度は当ホテルにご宿泊いただきありがとうございます。またのご利用を心よりお待ちしております。

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, room comfort
Nice area and place
Great location, easy to check in/out. No problems at all very nice place.
Stayed 5 nights in Dec 2023
Response from Minn葛西クルー一同 on 31 Jan 2024
この度は、Minn葛西をご利用いただき誠にありがとうございます。高い評価をしていただき感謝しております。またのご利用をお待ちしております。

10/10 Excellent

BIENVENIDO

Liked: Cleanliness, property conditions & facilities
Response from Minn Kasai Crew on 7 Feb 2024
Thank you very much for choosing to stay at our hotel. We are pleased to know that you had a comfortable stay. We will continue to strive to provide a comfortable experience for our guests in the future.We look forward to welcoming you again. Thank you very much.

10/10 Excellent

Gary, Coral Springs

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Minn葛西クルー 一同 on 20 Jan 2024
この度は当ホテルにご宿泊いただきありがとうございます。またのご利用を心よりお待ちしております。

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Clean and close to train station.
Stayed 3 nights in Nov 2023
Response from Minn Kasai crew on 27 Nov 2023
Thank you for staying at our hotel.We are glad to hear that your stay was clean, close to the station, and comfortable.We look forward to having you stay with us again.

10/10 Excellent

Will

Liked: Cleanliness, property conditions & facilities
Fantastic location, close to a park and right next to train station, really good spot for any first time travellers to Japan.
Stayed 7 nights in Oct 2023
Response from Minn Kasai Crew on 4 Nov 2023
Thank you very much for staying at our hotel. We are happy to hear that you were satisfied with the location. We look forward to your next stay.

10/10 Excellent

Kyaw

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and have all you need amenities for short vacation.
Stayed 5 nights in Oct 2023
Response from Minn Kasai Crew on 4 Nov 2023
Thank you very much for staying at our hotel. All of our staff are very happy to hear that you enjoyed our location and amenities. We look forward to your next stay.

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and convenient.
Stayed 1 night in Oct 2023
Response from Minn Kasai Crew on 14 Oct 2023
Thank you for staying with us.We are glad to hear that you enjoyed a clean and convenient hotel stay. We are glad you had a pleasant stay.We look forward to you staying with us again.

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Compact but comfortable modern apartment/ room with small kitchen. Supermarket opposite and 50m to Kasai station. Only 100m to shuttle bus 7 to Disneyland / Disneysea (stop across main road next to station, 20 mins by bus, run frequently, 320yen). Would stay here again. Four people in room with lots of luggage would be cramped (3rd bed doubles as lounge and 4th folds down off wall above it)
Stayed 2 nights in Oct 2023
Response from Minn Kasai Crew on 9 Oct 2023
Thank you for sharing your review!It would be helpful to know more about the convenient location and amenities.It's especially great that you have easy access to Disneyland and DisneySea.We look forward to having you stay with us again.

6/10 Okay

Alyssa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There is no room service. The comforters stinks, the towels are not that clean. They will charge you 100yen per towel. The only problem is there is no room service. It should not be called a hotel i f there is no room service. The floors are sticky too.
Stayed 4 nights in Sep 2023
Response from Minn葛西クルー 一同 on 3 Oct 2023
Thank you very much for staying with us. We sincerely appreciate your patronage. We are currently considering measures to ensure the quality, cleanliness, and comfort of our duvets and towels. We will particularly focus on improving the quality, addressing issues related to odor and cleanliness.We apologize for any inconvenience caused by our inability to provide room service. While providing room service is challenging for us, we are exploring alternative ways to enhance your stay and make it more comfortable.We genuinely value your feedback and will make every effort to address your requests and suggestions for improvement.

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend
Stayed 5 nights in Sep 2023
Response from Minn Kasai Crew on 7 Oct 2023
Thank you for your wonderful review and recommendation!We look forward to using our hotel again.

10/10 Excellent

Lainglee

Travelled with family
Liked: Cleanliness, room comfort
Very nice and clean. Close to the eki and had an easy process for self check in
Stayed 2 nights in Sep 2023
Response from Minn Kasai Crew on 23 Sep 2023
Thank you for the great rating! We are very happy to hear that it was clean and that the self check-in went smoothly. We are glad to hear that you had a pleasant stay at our convenient location near the train station. We hope you will visit us again on another occasion.

6/10 Okay

Michael, Waterbury

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The check-in experience was difficult, especially for the first hotel. Check-in is done via a QR code and the reservation needed to be looked up using the confirmation number. Either Expedia sent us the wrong one or they had been sent the wrong one. It contained an extra "T_" at the beginning that should not have been there. That may seem like a small problem, but after 17 hours on planes and in airports, an hour in the subway at rush hour with luggage, and fighting to get a new Sim card to work it was frustrating. Especially because all it would have taken to correct would have been a person in the lobby. It was made worse because there was no alternate way to look up the reservation. The only other option was to completely rebook another room. Other check-in issues included having to do a video call on an iPad anyway. The speakers weren't easy to hear in a lobby that echoes. And the door keypad wasn't intuitive. You have to press and hold the bottom center before the keys will turn on. The room itself was nice. It was clean and tidy and nicely arranged. However, it was very small. The table in the room took up almost all of the walking space. There was not space for luggage in the room. We had to store it in the lobby. The bathroom was great. It was very clean and I was personally impressed with the toilet. I liked the shower but my traveling companion couldn't consistently get hot water (there's a button outside that needs to be pressed).
Stayed 10 nights in Aug 2023
Response from Minn西葛西 on 7 Sep 2023
Thank you for choosing to stay at our hotel. We apologize for any inconvenience you may have experienced during the check-in process. We are committed to making improvements to ensure that we provide you with a satisfying experience in the future. Your feedback is valuable to us, and we appreciate your understanding. If you have any further comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future. Thank you again for staying with us.Minn Nishikasai Crew, all together

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great Hotel and amazing location
The room was great very spacious and affordable fit my family of 4 needs. Only issue we had was we found other people underwear behind the bed and socks where the blankets in the draw was, but other then that amazing vacationing hotel. Also great location
Stayed 5 nights in Aug 2023
Response from Minn Kasai Crew on 27 Aug 2023
We are delighted that your family stay with us was enjoyable and that we were able to provide you with a spacious room at an affordable price that met your needs.However, we are very sorry to hear that you found other people's underwear and socks in your room.We take your comments seriously and will work to improve the quality of cleaning in the future.

10/10 Excellent

Peter Poliey

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel overall, really close to the tozai train line, getting to central Tokyo is very easy. Plenty of convivence stores nearby for misc. groceries, number of restaurants as well. Overall the room was clean and staff was able to help checking in. While it wasn't clear what to do with garbage or getting new towels, I would consider using again.
Stayed 12 nights in Aug 2023
Response from Minn Kasai Crew on 27 Aug 2023
Thank you for your nice rating and feedback. We are pleased that your stay was pleasant and that you found the hotel's convenient location and nearby facilities helpful. We are pleased to hear that you liked our access to the Tozai Line, groceries, and restaurants.However, we are sorry to hear that we did not provide you with clear information on how to dispose of your trash or arrange for new towels.We will make every effort to improve our services for your next visit.

10/10 Excellent

Braydon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Minn Kasai was an amazing location. It’s near 4 convenience stores and a 24 hour grocery store so everything was super convenient. The room itself was clean and the staff was kind and professional.
Stayed 9 nights in Aug 2023
Response from Minn Kasai Crew on 2 Sep 2023
Thank you for your compliments about our proximity to a 24-hour supermarket, clean rooms, and staff. We are honored that you enjoyed a pleasant stay with us.We are delighted that the hotel's surroundings were convenient and that our service was to your satisfaction. We will continue to strive to provide the same level of service and comfort on your next visit.

10/10 Excellent

Sang

Liked: Cleanliness, amenities, property conditions & facilities
9/10. Great place to stay. The local culture is taken over by fast food restaurants, e.g., Domino Pizza, etc.! Come on! Don't go to Japan fast food! Eat the local dishes! Checkin was a bit painful, but the guy behind the camera can help you nicely! He is great!
Response from Minn葛西クルー 一同 on 20 Aug 2023
Thank you for staying with us. Thank you very much for your wonderful comments. I apologize for the delay in checking in, but the man behind the camera kindly supported me and helped me out. We would appreciate it if you could use it on another occasion.

4/10 Poor

Jacquiline

Stayed 1 night in Aug 2023

4/10 Poor

David

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Property was easily accessible by public transit and is ventrally located to downtown tokyo and disneyland/sea. However, after a long day of travelling there was no one to greet us at the front desk. With suitcase, stroller, backpacks, and children in tow, we spent almost 15 minutes trying to reach someone through skype via an ipad screen. After the debacle of finally registering online to get a code for the keypad on the door; we finally got settled in our rooms. The staff didn't provide room service to clean our room, empty our garbage or replace the 3 towels during our weeklong stay. When asking for clean towels we had yo oay extra. We were told to leave the garbage in the hallway and it would be collected the following day. Instead, our garbage bag filled with food refuse stayed in the hallway uncollected for 3 days. On the plus side, the laundry machines work, but the dryers do not. Clothes were spinnjng in the dryer for an hour (100Y/30 min.) and cane out damp. This is the definition of a 'no frills' hotel.
Stayed 6 nights in Jul 2023
Response from Minn西葛西 on 7 Sep 2023
We sincerely appreciate your recent stay at our hotel and for sharing your valuable feedback with us. We would like to extend our heartfelt apologies for the inconvenience you experienced during your arrival, the challenges with the online check-in process, and the dissatisfaction regarding room cleaning and towel replacement.We deeply regret that our services fell short in providing you with clean towels and maintaining the cleanliness of your room. Additionally, we are truly sorry for the inconvenience caused by the delay in garbage collection.Rest assured, we will promptly investigate and resolve the issue with the dryer and take steps to prevent such problems in the future. Your feedback is of utmost importance to us, and we are committed to improving our services to ensure a more comfortable experience for our guests.We look forward to the opportunity to welcome you again in the future, and please do not hesitate to reach out should you have any further questions or requests.The Minn Nishikasai Crew

6/10 Okay

Peiqi

Stayed 3 nights in Aug 2023

10/10 Excellent

Francisca

Liked: Cleanliness, amenities, property conditions & facilities
Close to store . Felt safe . Clean hotel
Stayed 1 night in Jul 2023
Response from Minn Kasai Crew on 27 Aug 2023
Dear Guest, We are very pleased that you were satisfied with your room and facilities during your stay and that you found the access to the store convenient and safe. Thank you also for your comments regarding the cleanliness of the environment we provided.

8/10 Good

Arthur

Stayed 5 nights in Jul 2023

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay!!!
Stayed 5 nights in Jun 2023
Response from Minn Kasai crew on 22 Jul 2023
Thank you for staying with us!We look forward to seeing you again.

10/10 Excellent

Roland

Stayed 4 nights in Jul 2023

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Close to Kasai station.
Stayed 7 nights in Jun 2023
Response from Minn Kasai crew on 11 Jul 2023
Thank you for staying at our hotel!

8/10 Good

Liling

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023

6/10 Okay

Tess

Disliked: Property conditions & facilities
I booked stay here for myself and 2 minor kids, turns out property rooms can only accommodate up to 2 people (or so I was told). I was forced to book another room for that matter. The rooms are very very dated and super small. They didnt provide cleaning if ur stay is below 7 days:( Propert location is ok, close to train stations, and has food options nearby but il prolly try at a different hotel next time.
Stayed 3 nights in Jun 2023
Response from Minn Kasai Crew on 24 Nov 2023
Thank you very much for choosing to stay at our hotel.We sincerely apologize for the issues regarding the accommodation capacity and the discomfort you experienced with the room condition. We will strive to improve our information provision and support system to ensure that you and your children have a comfortable stay in the future.We appreciate your feedback on the room's condition and cleanliness, and we will earnestly work towards improvements.We will also consider improvements for long-term stay cleaning services in the future.Thank you for taking the time to share your valuable opinions with us.Minn Kasai Crew

10/10 Excellent

Kaetlyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super close to the train station and a variety of places around the property to browse and shop at.
Stayed 6 nights in Jun 2023

10/10 Excellent

Margie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jun 2023

10/10 Excellent

Cid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great faculties and we were able to wash clothings. Great service, even if it was automated.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jeselle

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Matthew

Travelled with family
Fully automated checkin with remote staff finalizing via video conference. Cheap and cheerful, but exactly what we were looking for with the small kitchen.
Stayed 4 nights in Jun 2023

10/10 Excellent

RENATO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Robyn

Liked: Cleanliness, property conditions & facilities
Very happy to stay here. The apartment was modern clean close to train line and bus. Grocery stores everywhere. 20min walk to free zoo. Even though it was online check in and out . Worked very well
Stayed 5 nights in May 2023

10/10 Excellent

Desire

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super close to Kasai Station you can take a bus or a train in that same way, in this station you can take a direct bus to Disney and to the airport . It’s a awesome place
Stayed 6 nights in Mar 2023

8/10 Good

Bin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
That was still good !
Stayed 1 night in Mar 2023
Response from Minn葛西 on 17 May 2024
この度は当ホテルをご利用いただき誠にありがとうございます。お客様が満足して頂けたようでスタッフ一同大変嬉しく思います。またのご利用心よりお待ちしております。minn葛西クルー一同

10/10 Excellent

Tatsuo

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very clean, and very convenient place for family!
Stayed 2 nights in Mar 2023

8/10 Good

John

Stayed 1 night in Mar 2023

10/10 Excellent

MAY KWOK YAN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 nights in Mar 2023

10/10 Excellent

ELLEN

Stayed 4 nights in Mar 2023