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Reviews of Heritage Inn Yosemite/Sonora

2 out of 5
Heritage Inn Yosemite/Sonora
350 S Washington Street, Sonora, CA

Reviews

7.6

Good

Rating 10 - Excellent. 378 out of 1005 reviews" "
Rating 8 - Good. 298 out of 1005 reviews" "
Rating 6 - Okay. 147 out of 1005 reviews" "
Rating 4 - Poor. 83 out of 1005 reviews" "
Rating 2 - Terrible. 99 out of 1005 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a night. It looks like a nice area. The room was clean and everyone was very nice. There are some dining options around the area.
Stayed 1 night in May 2024
Response from Emily - Front Desk on 29 May 2024
We are pleased tp see that you enjoyed your stay with us and we appreciate your feedback! :)

10/10 Excellent

Camille, coarsegold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was easy to get to with ample parking. we were just there for one night and got there too late to enjoy any of the fine eating establishments, but there were many to choose from. The hotel is undergoing renovations and updates and it looks beautiful. The room was very nice and clean. There was a bit of street noise but did not affect our stay. One thing to note is that this is a three level hotel with exterior concrete stairs and no elevator. So if you have any mobility issues, you would definitely need to request a ground floor. Our stay was perfectly fine.
Stayed 1 night in May 2024
Response from Emily - Front Desk on 28 May 2024
We are very pleased to see that you enjoyed your stay with us. We thank you for choosing us for your stay, and hope you do again in the future. We do have spots to access the 2nd and 3rd floors without using stairs :) We appreciate your feedback!

10/10 Excellent

Judy

Travelled with family
Liked: Amenities
Room was very clean, I wish there was elevator for my sister. We were on second floor and she has some breathing issues. But overall I was very satisfied and would stay again with my husband.
Stayed 1 night in May 2024
Response from Emily - Front Desk on 28 May 2024
We are sorry to hear about you having to use some stairs, but we do appreciate your feedback and happy to see that you did overall enjoy your stay with us. Thanks for choosing us!

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff. Plenty of parking great place overall .
Stayed 1 night in May 2024
Response from Front Desk Staff on 27 May 2024
thank you for your feedback, we are so pleased that you enjoyed your time with us. We hope you will stay with us again soon.

8/10 Good

Harry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the fairgrounds
Stayed 2 nights in May 2024
Response from Front Desk Staff on 24 May 2024
Thank you for your feedback, we hope you will stay with us again soon.

8/10 Good

Becky

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beds were comfortable and staff was friendly.
Stayed 3 nights in May 2024
Response from Emily - Front Desk on 28 May 2024
We are pleased to see you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, room was clean. I recommend.
Stayed 4 nights in May 2024
Response from Front Desk on 23 May 2024
Thank you so much for choosing us. We are so pleased that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they have upgraded the rooms and the lobby and the breakfast since the last time I had stayed there
Stayed 1 night in May 2024
Response from Joel - Front Desk Staff on 19 May 2024
Thank you very much for staying with us! We're glad you like it. Hope we can see you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joel - Front Desk Staff on 19 May 2024
Thank you very much for staying with us. We appreciate you taking the time to leave a review. Hope we can see you again.

10/10 Excellent

Joann, Rocklin

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we checked in, the staff went above and beyond. We were able to park directly in front of our room and received a room that made it easy for my partner who has mobility issues. Breakfast was served in the other building and while it was a little difficult for him to get there, The breakfast was definitely worth it. We left something behind at the hotel and I realized it a few hours after we left. I called the hotel and they had already found it. Removed It from the room and we’re holding it safely in the office for one of our relatives to pick up. They bent over backwards with kindness and we’re beyond friendly. We will definitely stay here again.
Stayed 2 nights in May 2024
Response from Emily - Front Desk on 17 May 2024
We are so happy to hear that you enjoyed your stay with us, we hope you continue to come visit us! We appreciate your feedback and hope you have a great day! :)

8/10 Good

Arsenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room is very nice and clean. I like the area within the property. Close to all eating establishment and staff are very nice and accommodating. Well stay here again.
Stayed 2 nights in May 2024
Response from Emily - Front Desk on 15 May 2024
We are pleased to see that you are enjoying your stay with us! Thank you for your feedback! :)

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, friendly, clean and comfortable.
Stayed 1 night in May 2024
Response from Emily - Front Desk on 15 May 2024
We are pleased to see you enjoyed your stay with us! Thank you for your feedback.

8/10 Good

Christina, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pool hasn’t been working for the past 2 years we’ve gone but they now have a full breakfast which is extremely beneficial
Stayed 3 nights in May 2024
Response from Emily - Front Desk on 15 May 2024
Hi there, we are glad you enjoyed your stay with us. The pool was working last year but we decided at the end of summer to give it a makeover and update it! It's almost done! We hope you come back to enjoy it soon! :) Thank you for your feedback.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast!!
Stayed 2 nights in May 2024
Response from Front Desk on 13 May 2024
Good Evening David, Thank you so much for taking the time to leave us review. We are so happy that you liked the breakfast. WE hope to see you again.

10/10 Excellent

Natasha, Elk Grove

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and walkable in Sonora.
Stayed 1 night in May 2024
Response from Joel - Front Desk Staff on 12 May 2024
Thank you very much for staying with us! We appreciate you taking the time to leave a review.

10/10 Excellent

Shivin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel about an hour from Yosemite, staff was very friendly. Cute rooms, the power went out for an hour but gave us great stargazing views. Would absolutely recommend staying here.
Stayed 1 night in May 2024
Response from Front Desk on 23 May 2024
Thank you so much for leaving us an awesome review. We are so pleased that you enjoyed your stay with us and we hope to see you again.

10/10 Excellent

Alaina

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Fantastic location and cute property, although it’s right off the main drain so it is noisy. Helpful staff The tub wasn’t properly cleaned and smelled strongly of bleach. But overall I would stay again.
Stayed 1 night in May 2024
Response from Joel - Front Desk Staff on 5 May 2024
Thank you very much for staying with us. We appreciate you taking the time to leave us this feedback so we can work to improve that cleanliness. We hope we can see you again soon.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It can be a noisy experience because the rooms on street-side can hear all the street traffic plus the cars parked only feet from your door. choose a third-floor room at the back of the property. Complimentary breakfast has many choices. Cinnamon muffins are great. Staff in the office , especially Emily, was very helpful.
Stayed 2 nights in May 2024
Response from Emily - Front Desk on 8 May 2024
We appreciate your feedback. And thank you for choosing us for your stay! We hope you come back and visit us again :)

8/10 Good

Alyx

Liked: Cleanliness, staff & service
The best part of my experience was my interactions with the front desk—they are so nice! However, I was disappointed that the pool and hot tub were not in service when I arrived, so be sure to call and ask before you book your stay. I stayed in room 110, and it was nice. Perfect for a quick overnight stay.
Stayed 1 night in Apr 2024
Response from Emily - Front Desk on 8 May 2024
We are happy you had a good stay with us, we are trying to get the pool back in order asap. We appreciate your feedback.

8/10 Good

Hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front office lady nice breakfasts
Stayed 1 night in Apr 2024
Response from Emily - Front Desk on 1 May 2024
We are pleased to hear you enjoyed your stay with us. We thank you for choosing us and appreciate your feedback! Come again soon! :)

10/10 Excellent

stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We will be coming here again. The breakfast was very good. They kept bringing more hot food out. I would reccomend the Heritage Inn to anyone.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 29 Apr 2024
Thank you for your kind review. We are so happy that you enjoyed your stay with us, we hope you will come back again soon.

10/10 Excellent

Martha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All office personnel were friendly and helpful
Stayed 1 night in Apr 2024
Response from Joel - Front Desk Staff on 28 Apr 2024
Thank you very much for staying with us! We're overjoyed to hear that you enjoyed it. Hope we can see you again sometime.

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Positives: The staff was friendly and the room was good with everything we expected. The included breakfast was generous, and had good hours. A staff member even telephoned us on the first night to make sure everything was OK. The wifi was reliable and fast. Negatives: We were lucky to receive a room in the back of the hotel - but in spite of that, there was a LOT of noise from the parking lot on 2 of the nights. People liked to mingle back there past midnight. Also, there was a lot of noise from the room above, which luckily stopped after 11:30PM. The climate control system is also very loud - an old fashioned thru-wall unit.
Stayed 2 nights in Apr 2024
Response from Emily - Front Desk on 26 Apr 2024
We appreciate your feedback, and thank you for choosing us for your stay.

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Garbage they will make up whatever lie they can to keep your deposit!!!
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 25 Apr 2024
We are sorry you had a bad experience, but please call the front desk if you have any issues, especially regarding something such as this. 209-532-3633

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily - Front Desk on 25 Apr 2024
We are pleased to see you enjoyed your stay with us! Thank you for your feedback! :)

10/10 Excellent

Lourdes

Stayed 1 night in Apr 2024
Response from Emily - Front Desk on 2 May 2024
Thank you for your feedback!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 13 Apr 2024
Good Evening Jessica, Thank you so much for leaving us such a great review. We are glad you enjoyed your stay with us and we hope to see you again.

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and kind, our room was clean and breakfast was great. This is a great place to stay!
Stayed 1 night in Apr 2024
Response from Emily - Front Desk on 10 Apr 2024
We are pleased to see you enjoyed your stay with us! Thank you for choosing our hotel, we look forward to your next visit! Thanks for the feedback! :)

10/10 Excellent

Phuong, KENTWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Emily - Front Desk on 5 Apr 2024
Glad to see you enjoyed your stay with us! Thank you for your feedback.

8/10 Good

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reason for 4 stars, bed was not great. Staff was very nice and accommodating.
Stayed 3 nights in Mar 2024
Response from Emily - Front Desk on 3 Apr 2024
We appreciate your feedback, thank you for choosing us for your stay!

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located in downtown Sonora, within walking distance of most restaurants. The staff is very friendly and helpful. The rooms are clean and recently renovated. The beds are comfortable. Breakfast is included and very good.
Stayed 3 nights in Mar 2024
Response from Emily - Front Desk on 3 Apr 2024
We are pleased to see you enjoyed your stay with us. We appreciate your feedback and hope you stay with us again in the future!

6/10 Okay

Cong

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The pet accessible rooms were not well cleaned as my allergies were affected when staying there.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 1 Apr 2024
We appreciate your feedback.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and receptive !
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 30 Mar 2024
Thank you so much for your kind review, We hope you will stay with us again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff great place to stay
Stayed 1 night in Mar 2024
Response from Front Desk. on 30 Mar 2024
Good Evening, Thank you so much for taking the time to leave us a great review. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Bruce W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff especially Connie was very helpful to us and the room was wonderful
Stayed 1 night in Mar 2024
Response from Emily - Front Desk on 28 Mar 2024
We are pleased to hear you enjoyed your stay! We appreciate your feedback and look forward to your next visit!

10/10 Excellent

del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay in Sonora, nice clean rooms, quiet good breakfast. Walking distance to a lot of things would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Emily - Front Desk on 26 Mar 2024
We are delighted that you enjoyed your stay. We appreciate your feedback and look forward to your next visit!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good breakfast
Stayed 2 nights in Mar 2024
Response from Emily - Front Desk on 26 Mar 2024
We are pleased to see you enjoyed your stay with us. We appreciate your feedback and look forward to the next time you visit! :)

10/10 Excellent

Khelidja

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like is the heater to noisy
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 25 Mar 2024
Good Afternoon, Thank you so much for taking the time to leave us a review. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Jerome

Stayed 1 night in Mar 2024
Response from Front Desk on 13 Apr 2024
Good Afternoon Jerome, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us and hope to see you again.

6/10 Okay

Katherine, Alameda

Travelled with partner
Upon check in I was asked to take a copy of my drivers license. This is the first time this has happened and I was opposed however was told it was their policy. This action leaves me and other people open to Identity Theft if the copy was obtained and could cause problems. There was already a credit card taken so a ID was not necessary.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 21 Mar 2024
We use this policy to make sure your reservation is secure and securely dispose of sensitive information when it's not longer necessary.

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and comfortable.
Stayed 2 nights in Feb 2024
Response from Emily - Front Desk on 20 Mar 2024
We are pleased to hear you enjoyed your stay with us! We appreciate the feedback! Hope you will choose us again for your future trips!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Emily - Front Desk on 20 Mar 2024
We are pleased to see you enjoyed your stay! We hope you'll come back another time! Thank you for the feedback!

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Great location staff was amazing
Stayed 1 night in Mar 2024
Response from Emily - Front Desk on 19 Mar 2024
We are pleased to hear you had a great stay! We appreciate your feedback!

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel was very kind and breakfast was awesome!
Stayed 4 nights in Mar 2024
Response from Emily - Front Desk on 19 Mar 2024
We are glad you enjoyed your stay with us! We hope you choose us next time you are in the area!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily - Front Desk on 13 Mar 2024
We are delighted that you enjoyed your stay! We hope you will choose us for your next visit! :)

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from Front Desk on 31 Mar 2024
Thank you so much for taking the time to leave us a review. We hope to see you again.

10/10 Excellent

JULIE, menlo park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Staff on 29 Feb 2024
The Heritage Inn would like to thank you for the wonderful review...We look forward to seeing you the next time your decide to stay with us...kindest regards...

8/10 Good

Feiyi

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Emily - Front Desk Staff on 27 Feb 2024
We are glad you enjoyed your stay! Thank you for the positive feedback! Come again! :)

10/10 Excellent

Stephen J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very supportive and helpful staff. Recently renovated comfortable roomsp
Stayed 2 nights in Feb 2024
Response from Joel - Front Desk Staff on 25 Feb 2024
Thank you very much for staying with us! We appreciate you taking the time to leave a review. Hope to see you again!

10/10 Excellent

Emmett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and comfortable stay.
Response from Joel - Front Desk Staff on 25 Feb 2024
Thank you very much for staying with us! We're glad to see you had a good stay and appreciate you taking the time to leave a review. Here's hoping we can see you again!