4/10 Poor
Juan
Travelled with family and small children
6 Jun 2024
Disliked: Staff & service
Got to the room and first thing I noticed was the floor in the rr had some spots on the floor. I didn't report because in past experiences (not this hotel) seemed like it was an inconvenience to the staff to come up and clean. I just threw some hand sanitizer on the spots and wiped with a hotel towel. While there, got a call at midnight from staff stating the water would be off from 3am to 5am. Fine, but not fine. At 530 went to use the rr, water is still off. At 630 same thing. At 730.. same thing. At that point I called down to the front desk to see what the eta was for water. As I'm waiting for someone to answer, after listening to the phone ring for 20 minutes, I hear the water come on in the rr. While still waiting for someone to pick up from my room phone call, I simultaneously called the hotel number from my cell and low and behold... someone answers immediately! I hung up the room phone and asked why nobody answered it? She says, "I don't know sir, I'm standing right here." I was rude and hung up without saying anything rude. Any change to get a refund or partial refund for this aweful stay?
Juan
Stayed 1 night in Jun 2024