Terrace/patio

Reviews of DoubleTree by Hilton Hotel San Bernardino

4 out of 5
DoubleTree by Hilton Hotel San Bernardino
285 E Hospitality Lane, San Bernardino, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 586 out of 1006 reviews" "
Rating 8 - Good. 201 out of 1006 reviews" "
Rating 6 - Okay. 93 out of 1006 reviews" "
Rating 4 - Poor. 50 out of 1006 reviews" "
Rating 2 - Terrible. 76 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gustavo

Liked: Staff & service, amenities
Parking lot dirty and dirty n trance thru parking lot needs attention, I when to get my breakfast complimentary on my package and the wait staff where little rude definitely not Hilton experience at all so I skim the following day and didn’t get breakfast
Stayed 2 nights in May 2024

8/10 Good

ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and spacious. Noticed room needed to be vacuumed and ask the housekeeper and they took care of that while we were out. The TV kept freezing up and call the front dest and they sent a tech to come repair it. Overall, hotel stay was great and staff was friendly and accommodating. Would stay again.
Stayed 2 nights in May 2024
Response from Susie on 21 May 2024
Hello Ryan, Thank you for sharing your experience at our hotel. I am glad we were able to assist you throughout your stay. We hope we can welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Suzanne, Inverness

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice quiet facility with lovely staff good foid
Stayed 1 night in May 2024
Response from Susie on 21 May 2024
Hello Suzanne, Thank you for taking the time to share your recent hotel experience. I am glad to read you enjoyed our hotel and the delicious food. We did get an updated menu for our restaurant. Hopefully, we can welcome you back soon so you can enjoy our new dinner options. Susan S. Front Desk Supervisor

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really good restaurant food was amazing 10/10 really recommend the room was really lovely and nice and staff was really amazing and helpful .
Stayed 2 nights in May 2024
Response from Susie on 21 May 2024
Hello Patricia, Thank you for taking the time to share your hotel experience. I am thrilled you chose our hotel out of the many to choose from in our area. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Yolanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They went above and beyond to make our stay comfortable and convenient. They were really a text away if we had any question with a quick response.
Stayed 2 nights in May 2024
Response from Susie on 21 May 2024
Hello Yolanda, Thank you for taking the time to share your hotel experience. I am so happy you enjoyed our hotel and our team members. We are very glad you had a great time we hope to see you again soon. Susan S. Front Desk Supervisor

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2024
Response from Susie on 21 May 2024
Hello Gerardo, Thank you for taking the time to share your hotel experience. I am glad you enjoyed our hotel. We hope you enjoyed our hotel and all of its amenities. We can't wait to welcome you back. Susan S. Front Desk Supervisor

10/10 Excellent

ADEILE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suzy did a great job checking me in! She greeted me with a smile and knew I had to use the rest first! She was very charismatic and made me laugh all while being professional!!!
Stayed 1 night in May 2024
Response from Susan S. on 20 May 2024
Hello Adeile, Thank you for taking the time to share your hotel experience. I am delighted to read that you enjoyed our hotel and that Suzy was able to give you a wonderful experience. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angelica was so nice and helpful
Stayed 1 night in May 2024
Response from Susie on 20 May 2024
Hello Daniel, Thank you for taking the time to share your hotel experience. I am glad to read that Angelica provided excellent service. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Kenya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in May 2024
Response from Megan W. on 21 May 2024
Hi Kenya,Thank you for taking the time to share your recent stay with us. I am glad you enjoyed your stay. Hope to see you again soon.Kindest Regards,Megan W.Front Office Manager

6/10 Okay

Alejandra

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Susie on 20 May 2024
Hello, Alejandra Thank you for taking the time to rate your hotel experience. I hope we were able to provide the quality service you deserve throughout your stay. We hope to welcome you back soon for your next visit to San Bernardino. Susan S. Front Desk Supervisor

10/10 Excellent

Elizabeth

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in May 2024
Response from Susie on 16 May 2024
Hello Elizabeth, Thank you for taking the time to share your experience at the DoubleTree in San Bernardino. I am delighted you enjoyed our hotel. I hope you were able to use all of our amenities during your time with us. We hope to welcome you back soon. Susan S. Front Desk Supervisor

2/10 Terrible

Gulenia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about the hotel. We had to change rooms 2x due to roaches and spiders. The hotel rooms are filthy and no amenities.
Stayed 2 nights in May 2024
Response from Susie on 7 May 2024
Hello Gulenia, Thank you for sharing your hotel experience. I am very sorry you were dissatisfied. We will look further into the matter. We hope to welcome you back for another opportunity to create a welcoming environment. Susan S. Front Desk Supervisor

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Susie on 7 May 2024
Hello Anthony, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. I am happy that you gave us such high scores. We hope you enjoyed our hotel to the fullest. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

JEAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed every aspect of our stay. Super comfy beds.
Stayed 1 night in May 2024
Response from Susie on 7 May 2024
Hello Jean, Thank you for sharing such kind words. We hope you could use all of our hotel amenities to the fullest. Once again, thank you for your feedback. We can't wait to see you again. Susan S. Front Desk Supervisor

10/10 Excellent

Carmen, Sylmar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Susie on 7 May 2024
Hello Carmen, Thank you for rating your recent hotel experience. We hope you enjoyed our hotel and were able to explore all of our amenities. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Errol, Wildomar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have meeting in San Bernardino it is a great location and has an amazing bar/dinner option in the lobby until 11 PM
Stayed 1 night in May 2024
Response from Megan W. on 7 May 2024
Hi Errol,Thank you so much for taking the time to share your experience with us. We are so happy to hear you were able to have an outstanding experience and enjoyed your time at our restaurant at the CuttingBoard. We look forward to serving you again soon!Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay here all around!
Stayed 4 nights in Feb 2024
Response from Susie on 4 May 2024
Hello Cesar, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. I am delighted to hear how much you enjoyed our hotel. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Karrie

Stayed 3 nights in Apr 2024

2/10 Terrible

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Megan W. on 1 May 2024
Hi Jose,We appreciate you taking the time to share with us your feedback.We're disappointed your time with us was anything less than perfect. We do hope you give us another opportunity to share a more enjoyable experience with you soon.Kindest Regards,Megan W.

10/10 Excellent

Natalie

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Megan W. on 1 May 2024
Hi Natalie,Thank you for taking the time to give us a wonderful review. We hope to see you soon.Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

Bryan

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Apr 2024
Response from Susie on 30 Apr 2024
Hello Bryan, Thank you for taking the time to share your experience at the Doubletree in San Bernardino. I am pleased to read our team was able to provide quality service. We hope to welcome you back soon. Susan S. Front Desk Superviosr

10/10 Excellent

DeeDee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly staff. Comfortable beds.
Stayed 1 night in Apr 2024
Response from Susie on 28 Apr 2024
Hello DeeDee, Thank you for taking the time to share your experience at the Doubletree in San Bernardino. I am so happy to read you enjoyed our hotel and friendly staff. We hope to welcome you again. -Susan S. Front Desk Supervisor

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and friendly staff.
Stayed 1 night in Apr 2024
Response from Susie on 28 Apr 2024
Hello Leticia, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. I am thrilled you enjoyed our hotel and our amazing staff. We hope to welcome you back soon. -Susan S. Front Desk Supervisor

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities throughout. Located near multiple restaurants. Staff was friendly and accommodating and loved the secured parking...
Stayed 1 night in Apr 2024
Response from Megan W. on 26 Apr 2024
Hi James,Thanks for sharing this lovely review. We're thrilled to hear you enjoyed your stay at Doubletree San Bernardino. It's our pleasure to accommodate you and we appreciate your praise regarding our team and the amenities we have to offer. We can't wait to see you again soon so we can share another excellent experience with you soon. Have a beautiful day!Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

Marlene

Stayed 1 night in Apr 2024
Response from Susie on 16 May 2024
Hello Marlene, Thank you for a great review. I m very happy to see you enjoyed your stay. I hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and lots of restaurant options close by.
Stayed 1 night in Apr 2024
Response from Megan W. on 26 Apr 2024
Hi Natasha,We appreciate your outstanding review! We are happy to see you had a wonderful stay and that our team took great care of you. There are lots of restaurants in the area to choose from, one being our very own The Cutting Board Restaurant which is located in our property. We look forward to welcoming you back. Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

Chantal Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the staff and service, the room was very clean, comfortable bed
Stayed 1 night in Apr 2024
Response from Megan W. on 1 May 2024
Hi Chantal,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again.Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

Curtis

Stayed 3 nights in Apr 2024
Response from Susie on 12 May 2024
Hello Curtis, Thank you for a great review. I am happy to see you were able to enjoy our hotel. We hope to welcome you back soon. Susan S. Front Desk Supervisor

6/10 Okay

SUHEY, San Leandro

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff, rooms are a little outdated. Beds were too soft
Stayed 1 night in Apr 2024
Response from Susie on 21 Apr 2024
Hello Suhey, Thank you for taking the time to share your experience with the DoubleTree in San Bernardino. I am glad you found our staff friendly. We hope to provide quality service. I am very sorry you did not find our rooms more comfortable. We will review this with housekeeping for future reservations. Once again, thank you for the feedback. We hope to welcome you back again soon. Susan S. Front Desk Supervisor

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful
Stayed 1 night in Apr 2024
Response from Susie on 21 Apr 2024
Hello Ramiro, Thank you for taking the time to share your experience with the DoubleTree in San Bernardino. I am happy we could provide quality service during your stay. We hope to welcome you back again. Susan S. Front Desk Supervisor

10/10 Excellent

Hollis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 2 nights in Apr 2024
Response from Megan W. on 17 Apr 2024
Hi Hollis,Thank you for choosing the Doubletree San Bernardino and for letting us know how much you enjoyed your visit. We hope to see you again soon.Kindest Regards,Megan W.Front Office Manager

8/10 Good

debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great large room. Comfortable bed,updated room. No free parking available, homeless population in vicinity of hotel.
Stayed 1 night in Apr 2024
Response from Susie on 14 Apr 2024
Hello Debra,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you enjoyed our hotel. We are glad you enjoyed our spacious rooms and amenities. We have secured parking for guest to enjoy their stays with no worries. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

YVETTE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great and staff very friendly.
Stayed 2 nights in Apr 2024
Response from Susie on 14 Apr 2024
Hello Yvette,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am happy to read you enjoyed our hotel. Our hotel has great plates and fantastic team members. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Tae’Tawnee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Susie on 14 Apr 2024
Hello Tae'Tawnee,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you enjoyed our hotel. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Mitchell

Stayed 2 nights in Apr 2024
Response from Susie on 4 May 2024
Hello Mitchell, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. We appreciate you choosing our hotel out of the many in our area. I hope you enjoyed our hotel and the many amenities we have to offer. We hope to welcome you back soon. Susan S. Front Desk Supervisor

6/10 Okay

Joan

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Nice size room Good tv
Stayed 1 night in Apr 2024
Response from Susie on 14 Apr 2024
Hello Joan,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you enjoyed our rooms and our TVs. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Josh

Real nice
Stayed 1 night in Apr 2024
Response from Megan W. on 10 Apr 2024
Hi Josh,Thank you for taking the time to share your feedback with us. I am glad to see that you enjoyed your recent stay and had a nice time. We hope to see you soon.Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The easy check in process, the warm cookies we got upon our arrival
Stayed 1 night in Apr 2024
Response from Megan W. on 8 Apr 2024
Hi Rocio,Thank you for taking the time to share your recent experience with us. It is great to hear you had a smooth check-in process and enjoyed our delicious Doubletree signature cookies. We hope to welcome you back soon!Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gated parking,I think is very safe.
Stayed 3 nights in Mar 2024
Response from Susie on 7 Apr 2024
Hello Ricardo, Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you thought our hotel was safe. That is one of our top priorities for our guests. Thank you again for sharing your experience. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Jesus

Stayed 3 nights in Mar 2024
Response from Megan W. on 26 Apr 2024
Hi Jesus,Thank you so much for your great review! I am glad you had a wonderful time during your stay. We hope to see you again soon!Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great service! Comfortable stay.
Stayed 1 night in Apr 2024
Response from Susie on 7 Apr 2024
Hello Diana,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased you found our hotel comfortable and that we could provide quality service. Once again, thank you for choosing our hotel out of the many hotels in our area. We hope to welcome you again soon.Susan S. Front Desk Supervisor

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2024
Response from Megan W. on 26 Apr 2024
Hi Rebecca,Thank you for the excellent review!We're thrilled your time at Doubletree San Bernardino was so amazing! We look forward to hosting you again soon for another fantastic experience!Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Susie on 3 Apr 2024
Hello Carlos, Thank you for taking the time to rate your hotel experience at the DoubleTree in San Bernardino. I am pleased we were able to provide quality service during your visit. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

TaeTawnee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Megan W. on 3 Apr 2024
Dear valued guest,Thank you for taking the time to share your recent experience with us. It is amazing to hear you had a great stay. We hope to see you again soon.Kindest Regards,Megan W.Front Office Manager

10/10 Excellent

bridget

Liked: Cleanliness, staff & service, property conditions & facilities
it’s a good place to stay at didn’t have any problems i would just like the staff to bring more amenities like towels . one thing i don’t like is that they charge you for parking i mean im already paying 1k to stay at the property and to get charged for parking is kinda insane .
Stayed 3 nights in Mar 2024
Response from Susie on 29 Mar 2024
Hello Bridget, Thank you for sharing your experience during your recent stay at the DoubleTree San Bernardino. I am happy to read that you enjoyed our hotel. Our front desk and housekeeping team does provide extra amenities to all of our guest and we provide 24 hours security with our internal security. We ensure all of our guest and team members are safe while staying with us. We appreciate your feedback and we hope to welcome you back soon. Susan S. Front Desk Supervisor

6/10 Okay

Arief

Nothing special
Stayed 1 night in Feb 2024
Response from Susie on 29 Mar 2024
Hello Arief, Thank you for sharing your experience during your most recent stay. I am very sorry we were unable to exceed your expectations. Hopefully we can welcome you back soon and change your experience for the better.Susan S. Front Desk Supervisor

2/10 Terrible

Armen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Noisy AC, bathroom isn’t good.
Stayed 3 nights in Mar 2024
Response from Susie on 29 Mar 2024
Hello Armen, Thank you for taking the time share your experience at our hotel. I am very sorry that you had to experience a noisy air conditioner. That must have been very frustrating during the night trying to sleep as well as not having a comfortable bathroom. We can definitely share this information with our engineering team about the air conditioner. To ensure we are doing preventative maintenance for our rooms. Once again thank you for your feedback and we hope we can welcome you back soon. Susan S. Front Desk Supervisor

8/10 Good

mark t

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Susie on 29 Mar 2024
Hello Mark T, Thank you for rating your hotel experience. I am happy to see high scores. I hope you were able to enjoy our hotel and all the amenities we have to offer. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 Excellent

Matt

Stayed 1 night in Mar 2024
Response from Susie on 29 Mar 2024
Hello Matt, Thank you for a great rating during your recent stay at our hotel. I hope you were able to enjoy our hotel and the amenities we have to offer. Hopefully we can welcome you back soon.Susan S. Front Desk Supervisor

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Susie on 29 Mar 2024
Hello Lisa, Thank you for a great review. I hope you were able to enjoy our hotel and all the amenities we have to offer. Once again thank you for sharing your feedback and we hope to welcome you back soon. Susan S. Front Desk Supervisor