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Reviews of Wingate by Wyndham Richmond Short Pump

2.5 out of 5
Wingate by Wyndham Richmond Short Pump
13991 N Gayton Rd, Richmond, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 883 out of 1664 reviews" "
Rating 8 - Good. 445 out of 1664 reviews" "
Rating 6 - Okay. 183 out of 1664 reviews" "
Rating 4 - Poor. 91 out of 1664 reviews" "
Rating 2 - Terrible. 62 out of 1664 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We had reserved this hotel partly because they listed having a hot tub. It was non-functional and clearly had been for some time! The pool was not clean - greenish and smelly. Staff were very nice and helpful. Our floor was undergoing some remodeling, which was very noisy during the day and made the elevator area dusty. Breakfast was adequate but offered no meat(bacon, sausage, etc.).
Stayed 2 nights in May 2024

8/10 Good

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms.. super comfortable beds… Everything perfect!
Stayed 1 night in May 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in May 2024

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, but showing a bit of wear.
Stayed 1 night in May 2024

8/10 Good

Kimberly

Travelled with partner
Clean and quiet
Stayed 2 nights in May 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this hotel very pleasing. The staff, the cleanliness of the room and facility were excellent. The location of this hotel allows for very good access to many dining options close by.
Stayed 1 night in May 2024

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice will stay again soon
Stayed 1 night in Mar 2024

4/10 Poor

Kim

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel room needed repairs - lamps on wall hanging sideways, lights in bar area didn’t work so it was hard to see, microwave didn’t work. Generally, felt shabby and unkept. Breakfast had one piece of fruit at 7am - an overripe banana. The front desk only answered the phone after multiple calls with a lot of rings. Front desk staff did not make eye contact and were not customer oriented. Not a nice experience. Would not stay there again
Stayed 2 nights in May 2024

4/10 Poor

Jennifer

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property is under remodel. Very loud early morning construction. The walls are paper thin so you hear everything in the neighboring rooms, including the toilets flushing. The apartments across the street decided to mow their yard at 7:30 in the morning and they sounded like they were mowing right under my window. The whole point of renting a hotel room is to be able to sleep, but that was not accomplished due to all the noise.
Stayed 1 night in May 2024

10/10 Excellent

Mcleodd

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful!!
Stayed 1 night in May 2024

10/10 Excellent

Henrietta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the underground parking. It's very safe, and vehicles are protected from the elements.
Stayed 1 night in May 2024

10/10 Excellent

Michelle, Petawawa

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Check-in was easy. Hotel overall seems clean and well-maintained, however, our particular room has stains on the rug and an obvious patch job on the wall where it looks like there was a large crack in the wall. I understand replacing rugs is an expense, but when there are obvious stains that look like blood stains, the expense of changing out the rug would be worth it in my opinion.
Stayed 1 night in May 2024

10/10 Excellent

William, Richmond

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Sandra and Charlie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super helpful and friendly.
Stayed 2 nights in May 2024

8/10 Good

Tenesha, Mechanicsville

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

DANNY, BRISTOW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and welcoming at Wyndham Hotels.
Stayed 1 night in May 2024

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Good team. Property is clean but could use some updating...
Stayed 1 night in Apr 2024

8/10 Good

Henry

Liked: Cleanliness, property conditions & facilities
The location is great and the hotel is well maintained
Stayed 2 nights in Apr 2024

10/10 Excellent

Syed Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spacious rooms. I especially liked the cozy chair with ottoman. Beds were the most comfortable of any hotel I've stayed in. Everyone at the front desk was most accommodating.
Stayed 4 nights in Apr 2024

8/10 Good

Tamika

Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay but definitely coming back when in town.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was great!
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This didn’t apply it just looks like they’re doing additional construction at the hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that I left my bag there by accident and was able to call, they found it. They called me back, speaks volumes to the quality of customer service that this location offers. Always friendly and kind.
Stayed 2 nights in Apr 2024

8/10 Good

Tracy

Business traveller, Travelled with partner
Liked: Staff & service
Current construction but it was quartered off, Otherwise it was great
Stayed 1 night in Apr 2024

6/10 Okay

Rochelle

Business traveller
Disliked: Property conditions & facilities
Should have multiple employees at night. I had to go downstairs to get toothpaste and a toothbrush. Also microwave and tv didn't work. It would be nice if breakfast was inclusive of allergies, like gluten.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and hotel in a great location. Lots of renovations going on, but did not affect my stay in any way.
Stayed 2 nights in Apr 2024

10/10 Excellent

JADYN

Liked: Property conditions & facilities
This was our second stay. We will be back!
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities
The staff are super nice and helpful. The rooms are clean and spacious. I am familiar with this area and stayed overnight for a wedding, and felt very safe during my stay. My only real critique for the property is that parking is currently not great due to some construction/renovations taking place on the building. Not sure when that is supposed to clear up, but otherwise a good property.
Stayed 2 nights in Apr 2024
Response from DeeAnne T. on 22 Apr 2024
Lauren, Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience. Our staff works very hard to ensure that your stay with us is safe and comfortable. As you noticed, we are currently making some updates to our property to keep it at its best, but we can assure you our guests experience is most important and we are making sure that during this time, free parking is still available for all registered guests. If at any time you have trouble with parking, please notify the front desk so we can help. We hope you will return soon to see our upgraded rooms and suites!

8/10 Good

Sean

Good
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bathroom light didn’t work.
Stayed 1 night in Apr 2024

8/10 Good

Irène

Liked: Cleanliness, staff & service
Good location. Older hotel but nice overall.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janice, Orangeville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Route 64.
Stayed 1 night in Apr 2024

10/10 Excellent

Dilcia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the Location as it’s walking distance from shopping center and many dining options.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel with friendly staff. The cleaning a maid service was top-notch. I would love to stay there again!
Stayed 4 nights in Apr 2024

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best value for the price, will stay again
Stayed 3 nights in Apr 2024

10/10 Excellent

Kiran

Liked: Staff & service
Loved the staff
Stayed 1 night in Apr 2024

4/10 Poor

Sang Hee, Falls Church

Disliked: Cleanliness, property conditions & facilities
Water was not hot. First room smelled like mildew. No usb plugs for devices
Stayed 1 night in Apr 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool was dirty and the gym had 2 machine and the other one's didnt work
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Stayed 1 night in Apr 2024

8/10 Good

Christopher

Stayed 1 night in Apr 2024

10/10 Excellent

J.R.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the continental breakfast was so weak! The was very little variety of fresh fruit available. Otherwise the stay was delightful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Valeria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection. Indoor pool
Stayed 1 night in Apr 2024

8/10 Good

Marylou

Stayed 1 night in Apr 2024