All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very friendly staff. Clean and spacious room. The beds were comfortable. Great experience here!
ashlie
Stayed 1 night in May 2024
Response from Springhill Suites Richmond NW on 21 May 2024
Ashlie, we appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, we thank you for choosing us as your home away from home for your travels. We look forward to seeing you again!
Staff was great, rooms were large and clean, and had a pool to enjoy! Perfect for our night in the area.
Maria
Stayed 1 night in May 2024
Response from Springhill Suites Richmond NW on 14 May 2024
We are delighted to hear you enjoyed your stay with us Maria! We hope to welcome you back the next time you are in the Richmond area!
10/10 Excellent
Valerie
9 May 2024
Liked: Staff & service
This was a great stay and comfortable stay.
Valerie
Stayed 1 night in May 2024
Response from Springhill Suites Richmond NW on 14 May 2024
We appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, thanks for your stay Valerie. We look forward to seeing you again!
Fantastic staff, spacious room, good breakfast choices. The lady in the breakfast room was exceptional - friendly, efficient and eager to help. She even provided a delicious gluten free muffin when asked if there were any gluten free choices!
Kathryn
Stayed 1 night in May 2024
Response from Springhill Suites Richmond NW on 14 May 2024
We appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, thanks for your stay Kathryn. We look forward to seeing you again!
When we checked in, there was a mistake with our reservation but the person at the front desk solved it immediately. She was helpful and nice and the hotel was very clean and convenient.
Hillary
Stayed 1 night in May 2024
Response from Springhill Suites Richmond NW on 6 May 2024
We are delighted to hear you enjoyed your stay with us Hillary! We hope to welcome you back the next time you are in the Richmond area!
The room was dirty, they never sent a cleaning crew through, there was left over trash, mold on the tub, blue tape holding broken trim, elevators were out of order,
Vanessa
Response from Springhill Suites Richmond NW on 2 May 2024
We appreciate you taking the time to submit your honest feedback Vanessa. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest service you deserve!
Response from Springhill Suites Richmond NW on 27 Apr 2024
We appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, thanks for your stay Dre. We look forward to seeing you again!
Check in was very quick and easy. The lady was very nice at the front desk. When she saw us getting a coffee, she offered to make a fresh one. It was really nice of her, we really appreciate her thoughtfulness. We had a very long drive and she made us feel at ease and welcome. The property is clean and very convenient to everything. They also have a good variety for breakfast. Will stay again
Shyren
Stayed 1 night in Mar 2024
Response from Springhill Suites Richmond NW on 29 Mar 2024
Thank you for staying with us Shyren! We're glad that we were able to satisfy your needs during your stay.
10/10 Excellent
Ahlam
10 Mar 2024
Ahlam
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on 11 Mar 2024
We are so happy to hear you enjoyed your stay with us Ahlam! We hope to welcome you back the next time you are in the Richmond area!
Only problem, there were no extra pillows in the closet and extra towels for five people!
Melissa
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on 23 Feb 2024
We appreciate you taking the time to provide feedback from your recent stay with us Melissa. We are sorry to hear that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!
10/10 Excellent
Lauren
19 Feb 2024
Liked: Property conditions & facilities
The front desk attendant was extremely kind and personable.
Lauren
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on 19 Feb 2024
We are so happy to hear you enjoyed your stay with us Lauren! We hope to welcome you back the next time you are in the Richmond area!
10/10 Excellent
Dave
16 Feb 2024
Dave
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on 18 Feb 2024
Thanks for staying with us Dave! We're glad that we were able to satisfy your needs during your stay.
10/10 Excellent
Stephon
11 Feb 2024
Stephon
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on 14 Feb 2024
We are so happy to hear you enjoyed your stay with us Stephon! We hope to welcome you back the next time you are in the Richmond area!
10/10 Excellent
Javod
Travelled with partner
10 Feb 2024
Liked: Amenities
It was great
Javod
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on 14 Feb 2024
Thanks for staying with us Javod! We're glad that we were able to satisfy your needs during your stay.
Response from Springhill Suites Richmond NW on 10 Feb 2024
We are so happy to hear you enjoyed your stay with us Edward! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!
Response from Springhill Suites Richmond on 10 Feb 2024
Thanks for staying with us Shameek! We're glad that we were able to satisfy your needs during your stay.
8/10 Good
Elizabeth
Travelled with family
4 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Good stay for the price. Comfy beds! Clean.
Room & beds very comfy, good shower, descent free breakfast. One elevator was broken which was inconvenient. Pool was smaller than appears in pictures, but my daughter still loved it. Staff very friendly & gave pretzels & water. Would return again!
Elizabeth
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on 6 Feb 2024
We are so happy to hear you enjoyed your stay with us Elizabeth! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!
I appreciated the staff greeting me with a genuine smile and willingness to help get me checked in! The pool was fun! And the breakfast was delightful. Not to mention the complimentary coffee throughout the day! :-)
Denise
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on 6 Feb 2024
We are so happy to hear you enjoyed your stay with us Denise! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!
Response from Springhill Suites Richmond NW on 26 Jan 2024
We are so happy to hear you enjoyed your stay with us Cherese! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!
6/10 Okay
Fadi
Travelled with family
25 Jan 2024
Ok
Fadi
Stayed 3 nights in Dec 2023
Response from Springhill Suites Richmond NW on 26 Jan 2024
We appreciate you taking the time to provide feedback from your recent stay with us Fadi. We are disappointed to hear you did not enjoy our recently renovated property and that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!
10/10 Excellent
Arthur
21 Jan 2024
Arthur
Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on 26 Jan 2024
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!
Response from Springhill Suites Richmond NW on 26 Jan 2024
We appreciate you taking the time to provide feedback from your recent stay with us and are disappointed to hear we were not able to meet all of your expectations during your stay. We hope to see you again soon so we can WOW you!
The room is big and spacious and clean . It has been a very comfortable stay for all of us
Anania
Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on 9 Jan 2024
We are so happy to hear you enjoyed your stay with us Anania! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!
10/10 Excellent
Rosemarie
5 Jan 2024
Rosemarie
Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on 26 Jan 2024
We are delighted to hear you enjoyed your stay with us Rosemarie! We hope to welcome you back the next time you are in the Richmond area!
10/10 Excellent
Michael
5 Jan 2024
Michael
Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on 9 Jan 2024
We are delighted to hear you enjoyed your stay with us Michael! We hope to welcome you back the next time you are in the Richmond area!