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Reviews of Villa del Palmar Beach Resort and Spa, Puerto Vallarta

3.5 out of 5
Villa del Palmar Beach Resort and Spa, Puerto Vallarta
Blvd Francisco Medina Ascencio Km 2.5, Zona Hotelera Norte, Puerto Vallarta

Reviews

8.2

Very good

Rating 10 - Excellent. 750 out of 1610 reviews" "
Rating 8 - Good. 448 out of 1610 reviews" "
Rating 6 - Okay. 203 out of 1610 reviews" "
Rating 4 - Poor. 108 out of 1610 reviews" "
Rating 2 - Terrible. 101 out of 1610 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service, amenities
Good breakfast option and great beach front very convenient location to amenities amazing pool and good service overall my dislikes is rooms need updated and no telephone to order room service and time share selling is off putting but it’s a good vibe there
Stayed 7 nights in May 2024
Response from General Manager on 21 May 2024
Dear Christopher,Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.It would be an honor to have the opportunity to host you again and show you the improvements we have made.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff-convenient to access mall, restaurant-coffee shop - nice breakfast Buffet included (wished to have different selections every 3 days…) lived the fresh fruits daily.
Stayed 8 nights in May 2024
Response from General Manager on 20 May 2024
Dear Sophie, Were thrilled to read that you enjoyed your stay at Villa del Palmar Puerto Vallarta. I want to thank you for posting such a nice review about our resort and staff.It is a true pleasure to know that your overall experience with us was enjoyable and exceeded your expectations. I look forward to meet you in the near future!Best regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 3 nights in May 2024
Response from Gerente General on 20 May 2024
EstimadoLuis, Estamos encantados de leer que disfrutó de su estancia en Villa del Palmar Puerto Vallarta; Quiero darle las gracias por publicar una crítica tan agradable sobre nuestro complejo y el personal.Es un verdadero placer saber que su experiencia general con nosotros fue agradable y superó sus expectativas. Espero volver a verle en un futuro cercano. Saludos cordiales.Saludos cordiales,Mauricio Quezada Gerente GeneralVilla del Palmar Beach Resort & Spa, Puerto Vallarta

8/10 Good

Lena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport for easy stays
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Lena, We would like to express our appreciation for your kind words and positive rating of Villa Del Palmar Puerto Vallarta, It was a pleasure to read your description of our establishment and it motivates us to maintain our standards.It would be an honour to serve you again in the future at our hotel,Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Emilia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Gerente General on 20 May 2024
Estimada Emilia, Muchas gracias por su visita, confianza y por tomarse el tiempo de compartir su experiencia con nosotros. Reciban un saludo muy especial por parte de nuestro hotel Villa del Palmar Puerto Vallarta.¡Esperamos ansiosos su próxima visita!Saludos Cordiales, Mauricio Quezada Gerente General Villa Del Palmar Puerto Vallarta

10/10 Excellent

Pukar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except for their guest policy. It’s hard to invite friends inside the hotel as you have to go through annoying formalities . The location is amazing and staff are pleasant .
Stayed 5 nights in May 2024
Response from General Manager on 21 May 2024
Dear Pukar,I appreciate the time you took to share your experience with us.Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

4/10 Poor

Rodrigo

Food is expensive cold and horrible
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear RodrigoThank you for sending us your feedback.We value your opinion and we regret reading about the inconveniences you experienced. We can assure you that our team works tirelessly to provide excellent service and memorable experiences to all our guests. We thank you for your comments and rest assured that we take your concerns seriously.Once more, we would like to thank you for your invaluable opinion.Best Regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

ELIZABETH

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service from pool staff that was the best. The food at the restaurants was overprice, the quality of the food was mediocre at best, for example I order a chorizo pizza in which I was able to count the pieces of chorizo very unsatisfying, the enchiladas de mole taste was not good and the enchilada was roll into a taquito and very hard, and I keep on going on about the poor quality of the food, we end up ordering out. The rooms were not properly clean the beds were just made the floors were no clean and 2 days did not leave shampoo or soap and we have to call reception asking for it.
Stayed 4 nights in May 2024
Response from General Manager on 16 May 2024
Dear Elizabeth, Thank you for reporting this problem, please accept my sincere apologies.I understand your frustration. We pride ourselves on providing the best possible guest experience and I am sorry that on this occasion we did not achieve this.As a result of your comments, we will be taking action.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Patricia

Travelled with group
Telephone did’t work…staff doesn’t know how to get an incoming call to the correct room number. Drawers in the kitchen stuck Locked out of the room for 4 hours the night before my surgery until. Midnight and desk clerk refused to change rooms( when hotel only 30 percent occupied) so I sat in the lobby in my wheelchair!?! You owe me a refund !!! I would never recommend it!
Stayed 17 nights in Apr 2024
Response from General Manager on 16 May 2024
Dear Patricia,Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was connected to a beach and close to downtown
Stayed 9 nights in Apr 2024
Response from General Manager on 13 May 2024
Dear Emily, I am so glad to hear from you and I want to thank you for taking the time to share your comments about your stay with us at Villa del Palmar Beach Resort & Spa Puerto Vallarta, I am delighted to read your positives comments, thank you for giving us the opportunity of being your host.Your input has been very important as were already making the necessary changes in order to offer full satisfaction to every guest. Once again, we thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service we are known for. Cordially yoursMauricio Quezada General Manager Villa Del Palmar Puerto Vallarta

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 7 nights in May 2024
Response from General Manager on 13 May 2024
Dear Terry, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect. We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Lena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very helpful
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Dear Lena, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests satisfaction possible.It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit.Sincerely,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gerente General on 11 May 2024
Estimado Victor, Es un placer recibir una increíble reseña de nuestros valiosos huéspedes.En nombre de todo el personal de Villa Del Palmar Puerto Vallarta.Estamos comprometidos a ofrecer un servicio excepcional.Saludos cordiales,Mauricio Quezada Gerente GeneralVilla del Palmar Beach Resort & Spa, Puerto Vallarta

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Gerente General on 10 May 2024
Estimada Veronica, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel,Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

6/10 Okay

John

Travelled with family
Liked: Staff & service
Time share sales were high pressure
Stayed 8 nights in Apr 2024
Response from General Manager on 9 May 2024
Dear John, Please accept our most sincere apologies for any inconveniences you may have experienced regarding personnel’s attitude in the sales department. Your comment has been forwarded to the corresponding division to take action. We thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service, we are known for, in the future.Cordially yours, Mauricio Quezada General Manager Villa Del Palmar Puerto Vallarta

10/10 Excellent

Sachin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachfront view 🏖️
Stayed 3 nights in May 2024
Response from General Manager on 20 May 2024
Dear Sachin, It is a pleasure to receive an amazing review from our valued guests and we would like to thank you.On behalf of all the staff at Villa Del Palmar Puerto Vallarta.We're happy to hear about your wonderful experience and we were able to provide a fantastic stay for you.We are committed to offering outstanding service.Best Regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

10/10 Excellent

Jorge

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Gerente General on 8 May 2024
Estimado Jorge, Muchas gracias por elegir Villa del Palmar Puerto Vallarta como su lugar de descanso. Saludos cordiales, Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

6/10 Okay

Dallas Patricia Ann

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Gerente General on 7 May 2024
Estimada Dallas, Gracias por evaluar nuestros servicios, La tomaremos a consideraciónSaludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

10/10 Excellent

Richard, Covina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location right on the beach.
Stayed 4 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear Richard, Thank you for your amazing words, for your time and dedication to write your experience.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Scott Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was so warm and accommodating we loved our stay. The food was outstanding, we ate breakfast everyday and loved the buffet!
Stayed 7 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear Scott, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Michael, It is always great to receiving excellent reviews we can share with other guests, we all here at the resort feel motivated to continuing improving the services we offer for the next time you come back. SincerelyMauricio QuezadaGeneral Manager Villa Del Palmar Puerto Vallarta

6/10 Okay

Younes

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gerente General on 30 Apr 2024
Estimado Younes, Gracias por evaluar nuestros servicios, La tomaremos a consideraciónSaludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Mirza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were assigned was a little noisy in the evening but got quieter later in the evening. We had a little issue with our bill at the time of check out, however, Martin at the front desk helped us out to fix the problem. Overall, its a good resort and we enjoyed our stay!
Stayed 5 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Mirza, Thank you for your feedback regarding your recent visit to Villa del Palmar Puerto Vallarta. I would like to sincerely apologize for the negative experience you had during your visit. We are dedicated to perfecting each detail of our guests’ experiences, and I am truly sorry we were not able to provide a more positive and memorable one for you.Once again, we thank you very much for your comments, and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for. Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Jane

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The pool and beach was very convenient which is right outside the property. So that was a plus. Their breakfast buffet was included which was nice to start off the day. The restaurants inside the resort are overpriced if you’re not doing all inclusive. But it’s convenient to walk out and find local food. The hotel is decent but old. They have plans of tearing it down around September time frame which makes sense after staying a week. The bathroom was a major problem. The room smells like mildew as you walk into the room. There’s mold growing behind the bathroom tank! Very unsanitary for our health I was especially worried for my young children. We found a great last minute deal but we would prefer a more sanitized living environment.
Stayed 7 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Jane, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

2/10 Terrible

Tyler

Stayed 7 nights in Mar 2024
Response from Gerente General on 18 May 2024
Estimado Tyler, Lamentamos saber que su estancia no fue tan buena como esperaba.Tomamos nota de sus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por sus comentarios.Saludos cordiales,Mauricio Quezada Gerente GeneralVilla del Palmar Beach Resort & Spa, Puerto Vallarta

8/10 Good

Kaveh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Gerente General on 29 Apr 2024
Estimado Kaveh, Gracias por evaluar nuestros servicios, Saludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

2/10 Terrible

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Stephen, Thank you for your review of your recent stay at our hotel. We are committed to improve.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was small hair in my breakfast that I would find every other day.
Stayed 6 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Andrew, Thank you for taking the time to share your review.I am sorry your overall experience was not up to par. A copy of your comments has been sent to the main department involved in order to correct the weak areas you kindly mentioned.We hope you will allow us to better serve you in the future.Kind RegardMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Shirley, vancouver

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all around
Stayed 5 nights in Feb 2024
Response from General Manager on 26 Apr 2024
Dear Shirley, Thank very much for your lovely review! It is wonderful to read that we met your expectations, and you had a memorable and amazing Villa Del Palmar Puerto Vallarta.We will be waiting to welcome you back in the future.Kind regardsMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Gerente General on 26 Apr 2024
Estimado Danny, Gracias por evaluarnos, Saludos cordiales,Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

10/10 Excellent

Elvira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente member service
Stayed 3 nights in Apr 2024
Response from Gerente General on 24 Apr 2024
Estimada Elvira, Para nosotros es un deleite leer comentarios como los que usted nos ha compartido. Para nosotros lo más importantes siempre será ofrecer las mejores opciones de alojamiento y servicios. En nombre de todo nuestro equipo por favor reciba la más cordial invitación para volver con nosotros en un futuro cercano y así pueda disfrutar de las maravillas que solo Villa Del Palmar Puerto Vallarta puede ofrecer.Reciba saludos cordiales,Mauricio Quezada Gerente General Villa Del Palmar Puerto Vallarta

8/10 Good

ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Dear Ilona, Thank for your time and dedication to write your experience.We strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Dora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first stay at Villa del Palmar , very family friendly and the outside areas are beautiful! The staff very excellent and friendly there are many activities for adults and children We sleep through the night since it’s super quiet and peaceful. The constant harassment from Mago and the time share team did not affect my stay since all was amazing. Thank you Villa del Palmar for a great stay. Blessings to everyone there.
Stayed 5 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Dora, Thank you for taking the time to provide us with your comments regarding your experience during your recent stay at Villa del Palmar Beach Resort & Spa.Thank you for share your feelings regarding the timeshare staff, who the Managament will revise and improve this. We are sorry for the inconvenience and discomfort this might have caused you.Thank you for staying at Villa del Palmar Beach Resort & Spa we hope to have the opportunity to welcome you again under more favorable circumstances.Warm regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Jose

Stayed 3 nights in Apr 2024
Response from Gerente General on 8 May 2024
Estimado Jose, Muchas gracias por sus valiosos evaluación y por confiar en Villa del Palmar Puerto Vallarta.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

8/10 Good

Maryse Martine Rousseau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was wonderful and I would strongly recommend this property however I strongly recommend to take the all inclusive option because you’ll end up paying more in the end. The food and drink prices are very high if you choose to eat at the property. For those on a strict budget, you can book a Junior suite or a 1 bedroom suite with a full kitchen and go to Walmart and buy your own groceries. The only downside to this option is that you have to cook and clean after yourself. The staff do not clean your dishes. The property is very clean and staff are friendly and will go the extra mile to make sure your stay is enjoyable and relaxing. I will definitely return but with the all inclusive option next time. 😃🇲🇽🌴
Stayed 11 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Maryse, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.It is very important for us to know the areas that we need to improve. It would be an honor to have the opportunity to host you again.Kind regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Thomas Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Thomas, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Rhodalyn NANA ESUAA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Rhodalyn, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

2/10 Terrible

Mara

Stayed 1 night in Apr 2024
Response from Gerente General, on 7 May 2024
Estimada Mara, Agradezco su valoración, La tomaremos en cuenta, Saludos Cordiales, Mauricio Quezada Gerente General, Villa Del Palmar Puerto Vallarta.

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 3 different times and always wished I’d had more time to stay longer ! Comfortable beds great pool and quiet . Great resort !!
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Gary, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Irenka Branka

Liked: Cleanliness, staff & service
The overall atmosphere is amazing
Stayed 10 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Irenka, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect.We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regards Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went very well. This is a great place for a family outing as there are lots of activities for all ages. The room was clean but the property is dated. I heard they’re tearing it down to build a new tower. I gave 4 stars because check in was very slow. The front desk was very busy and we had to stand on line multiple times to see if our room was ready- and it wasn’t ready until after stated check in time. Still, the food was excellent and we enjoyed our vacation.
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Joan, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service.Sincerely,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Dusty

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Dusty, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect.We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regards Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Orlando, Avalon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Gerente General on 15 Apr 2024
Estimado Orlando, Gracias por visitar Villa del Palmar Puerto Vallarta, Estamos muy felices de que hayamos podido darle una experiencia positiva, Que tenga un excelente día, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Tony J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good.
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Tony, Thank you for your valuable comments. We appreciate your trust in Villa del Palmar Puerto Vallarta.We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our colleagues, who take care of every detail in order to provide an unforgettable experience.We will be more than happy to have you back.Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Alex

Stayed 7 nights in Apr 2024
Response from Gerente General on 2 May 2024
Estimado Alex, Nos da mucho gusto saber que ha elegido quedarse con nosotros. Que tenga un maravilloso día, Saludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Shelly Lynn May

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Martin at the front desk was awesome. Service was slow at times and there was times we did not even get what we asked for, like more coffee or water at breakfast.Then on the last day, it was awesome! Not sure what changed. Maid service was excellent, always friendly and accommodating. The young guys on the beach setting up chairs and umbrellas were always smiling and helpful.
Stayed 6 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Shelly, Thank you for your feedback regarding your recent visit to Villa del Palmar Puerto Vallarta. I would like to sincerely apologize for the negative experience you had during your visit. We are dedicated to perfecting each detail of our guests’ experiences, and I am truly sorry we were not able to provide a more positive and memorable one for you.Once again, we thank you very much for your comments, and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Langley

Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Langley, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

denise anne

Stayed 7 nights in Mar 2024
Response from Gerente General on 29 Apr 2024
Estimada Denise, Agradecemos el tiempo que tomó compartir su experiencia con nosotros,Estamos comprometidos en crear momentos memorables para usted y su familia, y nos complace saber que en su visita reciente todo fue excelente.Anhelamos su pronto regreso,Saludos cordiales, Mauricio Quezada Gerente General Villa Del Palmar Puerto Vallarta

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 8 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear David, I am so glad to hear from you and I want to thank you for taking the time to share your comments about your stay with us at Villa del Palmar Beach Resort & Spa, I am delighted to read your positives comments, thank you for giving us the opportunity of being your host. I will happily share your comments with our staff.Your input has been very important as were already making the necessary changes in order to offer full satisfaction to every guest. Once again, we thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service we are known for. All the best!!Cordially yoursMauricio Quezada General Manager Villa Del Palmar Puerto Vallarta

6/10 Okay

Raul

Travelled with family and small children
It was fine you could just tell they treated you differently if you were a lighter skin tone, if you know what I’m saying
Stayed 4 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Raul, As General Manager of Villa del Palmar Vallarta, I thank you for your valuable comments as they assist us in providing the high level of service our guests have come to expect.Please rest assured that every comment is reviewed and measures are being taken to remedy situations like the one you may have experienced.Once again, we thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Vallarta another chance to be your host in the future.Best regards Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta