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Reviews of Holiday Inn Express & Suites Ft. Washington - Philadelphia, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Ft. Washington - Philadelphia, an IHG Hotel
432 Pennsylvania Avenue, Fort Washington, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 13 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura, Harrisburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Kevin Murphy, Front Office Manager on 22 May 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Hyeon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in May 2024
Response from Kevin Murphy, Front Office Manager on 16 May 2024
Thank you for your feedback from your recent stay with us and we hope top welcome you back to our hotel in the future.

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. It was quiet, clean and comfortable, and the breakfast was good.
Stayed 2 nights in May 2024
Response from Kevin Murphy, Front Office Manager on 16 May 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Mandy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stay! Rooms were clean and the staff was very welcoming and accommodating!
Stayed 1 night in May 2024
Response from Kevin Murphy, Front Office Manager on 16 May 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our hotel in the future.

8/10 Good

Betsy

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Kevin Murphy, Front Office Manager on 8 May 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Very clean , comfortable beds, nice selections for breakfast and the reception gave us great recommendations for dinner in area. Woolf definitely stay again!
Stayed 2 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 8 May 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the hotel everything was perfect !
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 4 May 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

8/10 Good

Anna Leigh, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 4 May 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the money. Cheap yet good for travel stay
Stayed 2 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 4 May 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

2/10 Terrible

CHULWON

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
No one was at the front desk when checkout. Called 4 times get receipts but still no email I asked for it. Don't go if this is your business trip. You will not able to do expense report.
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 27 Apr 2024
My apologies for our making it so difficult for you to get your receipt. We hope the rest of our stay with us was enjoyable and I assure you we will do a better job of providing your receipt on any future stays with us Thanks . .

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 4 May 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is generous
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 27 Apr 2024
Thank you for your feedback from your recent stay with us. We hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

LaSheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent hotel. No concerns
Stayed 3 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 16 May 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 16 May 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Wooline

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy it
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 19 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 5 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 19 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

8/10 Good

Brenda D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given 5 stars but I left for my Mother's funeral service 10:30 a.m. Returning approx 6pm to find that House keeping left the dead bolt engaged (usual for cleaning, in/out to cart) after she was done....how many HOURS? I was given many apologizes and a offer of a free beverage (water / soda) from their lobby 'store'. ( I declined)
Stayed 2 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 18 Apr 2024
We are are glad you enjoyed your recent stay with us despite the dead bolt mistake made by one of our housekeepers and we hope to welcome you back to ouir hotel in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 18 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

Herman

Liked: Cleanliness, amenities, property conditions & facilities
Our room and the property was clean and in great condition. The fitness center was good for me. The breakfast was good with good coffee. The staff we dealt with were all friendly. I would stay there again.
Stayed 2 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 18 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and facilities.
Stayed 4 nights in Apr 2024
Response from Richard Breitbart on 12 Apr 2024
Thank you for taking the time to give us feed back on you recent stay with us. It means a lot to us. We are over joyed to hear that our amazing staff and facilities made for an amazing stay. Thank you again for you again for your feed back.

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were allowed to check in early. Staff was very accommodating and helpful. Breakfast was great!
Stayed 2 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 10 Apr 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our area in the future

10/10 Excellent

Addie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t mind a drive into the city of Philadelphia, this is a great place to stay. The free breakfast had nice offerings, including hot options, and the gym onsite had a variety of options.
Stayed 5 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 10 Apr 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our area in the future.

10/10 Excellent

Craig

Very clean, good sized room. Nice breakfast
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 10 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back top our hotel in the future.

10/10 Excellent

Joena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024
Response from Richard Breitbart on 1 Apr 2024
Thank for taking the time to give us feed back on your recent stat with us. We are overjoyed to hear that are nice and clean hotel made for a great stay. We look forward to you staying with us again.

10/10 Excellent

Tunisha

Liked: Staff & service, property conditions & facilities
The property is properly maintained and clean. The staff members are pleasant and professional.
Stayed 2 nights in Mar 2024
Response from Richard Breitbart on 1 Apr 2024
Thank you for taking the time to give us feed back on your recent stay with us. We are overjoyed to hear that are properly maintained and clean hotel and and professional staff made for an outstanding's Thank you again for your feed back

8/10 Good

Beth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for us.
Stayed 2 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 30 Mar 2024
We are very glad you enjoyed your recent stay us with us and we hope to be able to welcome you back to our hotel in the future.

8/10 Good

Grant, Barrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you expect from Holiday Inn.
Stayed 4 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 30 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 30 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Free breakfast was as expected. Convenient to where we wanted to go.
Stayed 1 night in Mar 2024
Response from Kevin Murphy, Front Office Manager on 27 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

8/10 Good

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay
Stayed 2 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 27 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

6/10 Okay

Etta

It would be nice if the bottled water was free.
Stayed 2 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 27 Mar 2024
We do offer filtered water in our fitness center along with citrus water and regular water in our lobby complimentary just not bottled water.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. We're a family of two adults and four kids and everyone was happy. It was clean and the staff was great!
Response from Kevin Murphy, Front Office Manager on 27 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Elaine, Flemington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, helpful staff, ample parking front/back of hotel, clean fitness room
Stayed 3 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 23 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, very clean location. Rooms are very nice and maintained. Great location! I will be back
Stayed 1 night in Mar 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and nice gym.
Stayed 1 night in Mar 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Malikarjuna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent plus there is Startbucks right next door. You literally walk to it. The breakfast was good. Definitely stay again.
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Yoon Ho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a safe place. Incredibly clean room and kind staff. Free parking and free warm breakfast (including the booking fee) are also wonderful advantages for the guests.
Stayed 3 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Peter, White City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with Starbucks next door and 2 great restaurants in walking distance. Suites are exceptionally nice.
Stayed 9 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very friendly & professional.
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, everyone was friendly, and best of all it was very quiet!
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 28 Feb 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future

10/10 Excellent

Akimasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Very quiet. Comfortable bed. Great free breakfast with tasty coffee!
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
We are very glad you enjoyed you recent stay with us and we hope to be able to welcome you back to our hotel in the future.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback from your recent stay with us. Please let us know if here is anything we can do to make your future stays with us a ten

10/10 Excellent

Deanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, too!
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
We were sadly there due to the sudden passing of a family member. The staff who checked us in was so kind and asked us if we had eaten dinner and offered to get us take out menus from area restaurants.
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
We are very sorry for your loss and hope that if you revisit our hotel in the future it is under better circumstances /

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback from your recent stay with us. We hope to welcome you back to our hotel in the future.

8/10 Good

Aneka

Liked: Staff & service, property conditions & facilities
A nice clean place for a 1-2 day stay. Friendly staff and convenient complimentary breakfast.
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback form your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, spacious, clean, amazing breakfast
There is a reason they have a 9.2 rating here. The people at the front desk were friendly and helpful. The room was huge and very comfortably fit my family of 6 with a big living room with a pull out couch and a good size bedroom with 2 queen beds. The free breakfast was the best I’ve ever experienced at any hotel with a huge selection that varied the two days I was there - hot protein choices, oatmeal bar, fresh pancakes, at least 7 choices of milk including lactose free and almond milk, fresh cinnamon buns, and the list goes on. Delicious. I appreciated their fine for smoking because I didn’t have to smell weed like I have in many other hotels recently. Everything was clean and wonderful. Amazing stay. My kids want to go back.
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback form your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and reliable. Super courteous staff
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback form your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Hermes was exceptionally helpful. Assisted me with computer issues unrelated to the facility.
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback form your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First day breakfast was good, secondary very sparse choice
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback and our apologies that the second day of breakfast did not measure up to the first,We will pass your comments in to our breakfast manager.