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Reviews of Mercure Padang

4 out of 5
Mercure Padang
Jl Purus IV No 8 Padang, West Sumatra Indonesia, Padang, West Sumatra

Reviews

8.4

Very good

Rating 10 - Excellent. 50 out of 134 reviews" "
Rating 8 - Good. 63 out of 134 reviews" "
Rating 6 - Okay. 12 out of 134 reviews" "
Rating 4 - Poor. 7 out of 134 reviews" "
Rating 2 - Terrible. 2 out of 134 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Perry, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Indra on 29 Jan 2024
Dear Perry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Larry

Stayed 1 night in Oct 2023
Response from Mercure Padang on 30 Nov 2023
Dear Mr. Larry,Thank you for staying with us.We hope we had a chance to welcoming you back in Mercure Padang and give our best services.Sincerely yours,

6/10 Okay

Bradley

Move on
Stayed 1 night in Jun 2023
Response from Mercure Padang on 30 Jun 2023
Dear Bradley,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

raney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Indra on 1 Jun 2023
Dear Raney,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience location, clean
Stayed 1 night in May 2023
Response from Indra on 5 Jun 2023
Dear Monica,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

john

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Indra on 1 Jun 2023
Dear John,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. I was only there for a night before it transferred to a ferry to the Mentawai Islands. Very secure. Not that there's much crime around there though.
Stayed 1 night in May 2023
Response from Indra on 16 May 2023
Dear Mr.Donald,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service
Xx
Stayed 1 night in Apr 2023
Response from Indra on 13 May 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sincerely,

10/10 Excellent

neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Water dispenser in the hallway. Friendly courteous staff. Comfortable room. Tasty food. No smoking room did smell like smoke.
Stayed 2 nights in Mar 2023
Response from Indra on 13 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and staff
Always great to stay at Mercure when transiting to Mentawai Islands.
Stayed 1 night in Jan 2023
Response from Indra on 27 Feb 2023
Dear Our Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Richard

Stayed 1 night in Oct 2022

8/10 Good

Emily

Stayed 1 night in Jun 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food& staff
Stayed 9 nights in Aug 2021

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and food good. The staff friendly and professional. The rooms clean. I will return
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Consistent
Always go with the Mercure hotel when staying in Padang. It's clean, with comfortable bed and fast unlimited wifi, however the towels are always GREY! as if they wash the floors with this towels.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in probably 5 or 6 hotels in Padang, and Mercure is the best I’ve seen. It’s clean, has a nice pool, the food in the restaurant is good, and it’s convenient.
Stayed 1 night in May 2021

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COVID-19 extended stay
We’ve been “stuck” here in Padang with 3 young children due to the COVID-19 lockdown and had initially planned on staying for just a few nights. However, 10 days later we are still here and just want to thank the staff and Mercure Padang’s wonderful Manager for their hospitality and service during this uncertain time for our family. Everyone here has gone out of their way to make our stay enjoyable. They’ve learned our names, even our usual breakfast orders and do all they can to serve with a smile. We may have to switch hotels regrettably only because our funds are running low and we can’t afford to stay in this wonderful hotel for an indefinite period of time. Everything from service to cleanliness has been 5 Stars. Thank you, Mercure Padang!
Stayed 2 nights in Mar 2020

8/10 Good

Azmi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay. Friendly staff. Hotel is within walking distance to the beachfront. A good selection of buffet breakfast spread. My only complain is the bathroom was not provided with face towels.
Stayed 2 nights in Jan 2020

8/10 Good

Calvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a view!
Room is clean and service staff attended to my requests promptly. Good breakfast spread and I am impressed with the view.
Stayed 2 nights in Nov 2019

8/10 Good

David

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Pretty average, mosquitoes in room.Aircon no good
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Probably the nicest hotel in the area, but hotel feels more like a 3-4 star hotel. There is a nice pool and poolside deck. Restaurant food was decent.
Stayed 1 night in Oct 2019

8/10 Good

Joshua

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Padang. Very friendly staff.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Safe
The staff is very accommodating. They’re currently fixing some hazards above the pool and gym entrance, but it’ll be much safer upon completion. I believe this is the best hotel to stay at in Padang. A short distance to the harbor if you’re destination is the Mentawais.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The accommodation and facilities were fine, ... but the check-in and checkout process is painfully slow. Why does it take 10 - 15 mins to check someone in, .... you need to find a way to speed this up as you don't incur wait times like this anywhere else in the world ???
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno estuvo todo tranquilo gracias, volveré pronto y conoceré más Sumatra
Stayed 1 night in Jul 2019

8/10 Good

Mei Shian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Clean and great staff. Excellent pool, food is good.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AaaaaaaaaaaaaaaaaaaaaaaaaaaaaaAaaaaaaaaaaaaaaaaaAa
Stayed 1 night in Apr 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surf stop
Great Hotel. Not much around it thou.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and clean
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value for money was excellent and is conveniently located
Stayed 1 night in Feb 2019

8/10 Good

Matthew

Liked: Cleanliness, room comfort
Good for foreign travelers
The Mercure in Padang is a good choice for foreign travelers who are staying a night or two in Padang while traveling to and from the Mentawai, Telo or other outer islands for surf trips. Its a clean, comfortable and safe sanctuary from the chaos and dirtiness of Padang. The food and drink are tasty and clean, the staff are friendly and helpful and the rooms are spacious enough, clean, comfortable and everything is in good working order. The newly remodeled rooms are especially nice in their facilities and furnishings. There is a lot that can be hectic when traveling in Indonesia, but staying at the Mercure is a relief from all of that and is very inexpensive by Western standards. The Mercure is highly recommended to traveling surfers.
Stayed 1 night in Jan 2019

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Best in Padang
Needing a place to stay in Padang while traveling to the Mentawai and Telo islands for surfing, the Mercure is a nice, clean, comfortable option to have a sanctuary from the chaos and grime of Padang. The newly remodeled rooms are well appointed and comfortable and the facilities are in good working order. The food and drinks are high quality but at the expected luxury hotel prices. Staff and friendly and helpful and most can understand English reasonably well. The Mercure is a good place to rest in comfort before and after long journeys to get to the outer islands.
Stayed 1 night in Feb 2019

8/10 Good

Michael, Cronulla

Liked: Room comfort
Nice hotel. The beach is filthy. Its a good spot for an overnighter. The pool is great and the food's ok and cheap.
Stayed 1 night in Nov 2018

8/10 Good

David

Pretty good hotel
Good stay
Stayed 2 nights in Sep 2018

10/10 Excellent

Chris, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!!! Definitely recommend if you are looking for something comfortable & clean. Will definitely stay here again if I return to Padang.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and good food
Stayed 1 night in Jul 2018

6/10 Okay

Keiko

Liked: Staff & service, room comfort
On my way to Mentawai
It was the best hotel choice for the area and the food was a great deal and staff was nice but definitely not close to a 5 star hotel or experience as they claim to be. There are no other places I believe that’s better in the area.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018