Junior Room, 1 Queen Bed | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Reviews of Le Chabrol Hotel & Suites

3 out of 5
Le Chabrol Hotel & Suites
6951 St-Jacques West, Montreal, QC

Reviews

7.6

Good

Rating 10 - Excellent. 303 out of 1001 reviews" "
Rating 8 - Good. 360 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Erjames

Disliked: Cleanliness, staff & service, property conditions & facilities
Some spots are a little dirty and old the couch had been ripped carpet is old and filthy
Stayed 2 nights in May 2024

10/10 Excellent

Azhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very kind and polite. Give him a raise 😁
Stayed 1 night in May 2024

8/10 Good

Ranelle Anne

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good place to stay with affordable price.
Stayed 1 night in May 2024

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out good for a overnight stay
Stayed 1 night in May 2024

6/10 Okay

Mohammadhossein

Travelled with family
Disliked: Amenities
Without elevator 😞
Stayed 1 night in May 2024

6/10 Okay

Dwayne, Toronto

Travelled with family and small children, Business traveller
Liked: Staff & service
It was ok for the one night we stayed.bathroom was clean , the room less so with dirt behind the tables . Check in staff was very friendly and they at least had a few items for breakfast we could grab before heading out in the morning.
Stayed 1 night in May 2024

8/10 Good

Zed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Balrajpreet

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not returned security fee
Stayed 1 night in May 2024
Response from Le Chabrol on 6 May 2024
Hello , the deposits are refunded if you have returned to the reception to receive it back. Also , please take note that if deposits are paid through credit cards , it does take up to 5-10 business days to receive it back . thank you for your understandingm

10/10 Excellent

Alp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Only thing, the room smells a bit humidity. However, room is amazing
Stayed 1 night in May 2024

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was fine with the facility, kind of curious as to why the reception desk is behind bullet proof glass.
Stayed 1 night in Apr 2024

2/10 Terrible

Jaskeerat

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelling washroom and rude staff during check in
Stayed 2 nights in Apr 2024

8/10 Good

Normand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. The room was clean, the bed was comfy, but I didn't dare to walk barefoot on the carpet just because. Breakfast is included in the price of the room. No eggs or bacon, but everything else is available. Staff are friendly, with an easy smile.
Stayed 1 night in Apr 2024

10/10 Excellent

Javaine

Stayed 1 night in Apr 2024

2/10 Terrible

Eliza

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was $200. For that, I got unwashed floors, a bathroom faucet that was moving and was gard to operate, extremely old furniture, a shower curtain that had certainly been used before, at least once. It was disgusting. The staff offered another room that was not better (the ceramic tile was broken and coming off). You might as well shut it down, this is not a decent hotel, it's a shame...
Stayed 1 night in Apr 2024

6/10 Okay

Jamael

Liked: Cleanliness, staff & service
The room was pretty nice and clean. I liked that it didn’t have carpet and was somewhat updated. The hallways and even the stairs mostly had carpet that seemed pretty worn and in some spots dirty. The service was good. The neighborhood was okay and interesting. It was part working class and some close by parts of it were old upscale neighborhoods. There’s a lot to it but I sadly didn’t take the time to explore. I was in town for the eclipse. My second time in Montreal but I will be back.
Stayed 3 nights in Apr 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Clean and comfortable. Bit expensive for what you get but I’d stay there again if we were to be back in the area.
Stayed 2 nights in Apr 2024

6/10 Okay

Daniel

Travelled with family, Travelled with group
It should be classified as a motel
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

DAN

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Christopher

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The room itself was adequate but the property itself was rundown and a bit dingey. Would not go back.
Stayed 2 nights in Apr 2024

8/10 Good

Merhawit

Overall good service
Stayed 1 night in Mar 2024

4/10 Poor

Aseem

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor sink hole was smelling badly
Stayed 3 nights in Mar 2024
Response from Etienne on 30 Mar 2024
We apologize for the inconvenience, Aseem. The issue with the bathroom floor sink has been addressed. Thank you for bringing this to our attention. We hope to have another chance to provide you with a better experience. Wishing you a good day.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean room
Stayed 1 night in Mar 2024
Response from Etienne on 30 Mar 2024
Thank you, Natalie, for the wonderful review! We're thrilled to hear you found our rooms nice and clean. Looking forward to welcoming you back to Le Chabrol. Have a great day!

10/10 Excellent

JASKIRAN

Stayed 1 night in Mar 2024

6/10 Okay

jacqueline

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
My sheets were dirty had to get them changed and the lady was swearing when she had to bring them
Stayed 1 night in Feb 2024
Response from Etienne on 30 Mar 2024
We apologize for the inconvenience with the sheets, Jacqueline. This issue has been addressed with our staff to ensure it doesn't happen again. Thank you for your patience. We hope to welcome you back for a better experience. Have a good day.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and confortable
Response from Etienne on 30 Mar 2024
Thank you, Melanie, for your kind words about our cleanliness and comfort. We're happy to hear you enjoyed your stay and look forward to your next visit. Have a great day!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait, nous étions une famille avec deux enfants et l’endroit était propre, calme et confortable
Stayed 1 night in Mar 2024
Response from Etienne on 30 Mar 2024
Merci, Kevin, pour votre commentaire parfait. Nous sommes ravis que votre séjour en famille ait été à la hauteur de vos attentes. Au plaisir de vous revoir. Passez une excellente journée!

10/10 Excellent

Fatima

Stayed 2 nights in Feb 2024
Response from Etienne on 30 Mar 2024
Thank you, Fatima, for your excellent rating! We're so pleased you enjoyed your stay. We look forward to hosting you again at Le Chabrol. Have a wonderful day!

4/10 Poor

Kanella

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Felt like a very bad area of the city. Bathroom was dirty, grout in shower was filthy. Was very very much like a motel! Vending machine had condoms in it, think that says enough. Wouldn’t stay again. Staff was great!
Stayed 2 nights in Feb 2024
Response from Etienne on 30 Mar 2024
We regret to hear about your experience, Kanella. We take your concerns seriously and are addressing them to ensure a comfortable stay for all our guests. Thank you for acknowledging our staff. We hope you give us another chance. Have a good day.

10/10 Excellent

Orsolya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Etienne on 30 Mar 2024
hank you, Orsolya, for the top rating! We're so glad you had a pleasant stay with us. Looking forward to hosting you again at Le Chabrol. Have an amazing day!

6/10 Okay

CLAUDIA

Stayed 1 night in Feb 2024
Response from Etienne on 30 Mar 2024
Thank you, Claudia, for your feedback. We're always looking to improve our guest experience and hope to exceed your expectations on your next visit. Have a great day!

6/10 Okay

Joshua

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was very nice.. was not maintained broken tiles on the floor the shower head was missing parts and didnt work had to clean the jacuzzi before using it the surface areas were clean.. but i moved the chair to watch tv and there were cob webs all behind it attached the the night stand
Stayed 2 nights in Feb 2024
Response from Etienne on 30 Mar 2024
Joshua, we apologize for the issues you encountered. Rest assured, we are taking steps to address and correct them to ensure our rooms meet our high standards. We appreciate your feedback and hope to welcome you back for a better experience. Have a great day.

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Friendly staff.
Stayed 1 night in Feb 2024
Response from Etienne on 30 Mar 2024
Thank you, Sonia, for highlighting our great service and friendly staff! We're thrilled you enjoyed your stay and look forward to your next visit. Have a fantastic day!

6/10 Okay

Margaret

Disliked: Amenities, property conditions & facilities
Not enough information. Key couldn’t work several times. Breakfast limited.
Stayed 3 nights in Jan 2024
Response from Etienne on 30 Mar 2024
We apologize for any inconvenience, Margaret. Your feedback on the key issues and breakfast has been noted for improvement. Thank you for staying with us, and we hope to offer you a smoother experience next time. Have a great day.

6/10 Okay

Stalin

Liked: Property conditions & facilities
Thank you for your service
Stayed 3 nights in Jan 2024

6/10 Okay

ANDREZZA

Travelled with family
Stayed 1 night in Dec 2023
Response from Etienne on 6 Jan 2024
Thank you, Andrezza, for staying with us at Le Chabrol and for your rating. We hope to have the opportunity to make your next stay even more enjoyable. Have a great day!

8/10 Good

Fernando

Stayed 2 nights in Dec 2023

4/10 Poor

Thezyrie

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No thick blanket, more of a love motel people were very loud doing their business. sound proofing was not part of the design it seems. I was there as a family, do not recommend.
Stayed 1 night in Dec 2023
Response from Etienne on 6 Jan 2024
We're sorry to hear about your experience, Thezyrie. Your feedback is important, and we will look into the soundproofing concerns. We hope to better serve you and your family in the future. Wishing you a good day.

6/10 Okay

Susan

Travelled with group
Liked: Room comfort
Comfortable!
Our stay was only for one night, but it was comfortable.
Stayed 1 night in Dec 2023
Response from Etienne on 6 Jan 2024
Thank you, Susan, for your feedback on your brief stay. We're glad you found it comfortable. Looking forward to welcoming you back for a longer visit. Have a wonderful day!

6/10 Okay

Jean-Francois

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Etienne on 6 Jan 2024
Merci Jean-Francois for choosing Le Chabrol. We appreciate your rating and hope to provide a more memorable experience on your next stay. Have a great day!

10/10 Excellent

alain

Stayed 2 nights in Dec 2023
Response from Etienne on 6 Jan 2024
Merci encore, Alain, pour une autre évaluation exceptionnelle ! Votre satisfaction continue au Le Chabrol nous ravit. Au plaisir de vous accueillir de nouveau. Passez une merveilleuse journée !

8/10 Good

CHI WA

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Etienne on 6 Jan 2024
Thank you, CHI WA, for your positive rating. We're glad you had a good experience at Le Chabrol. We look forward to welcoming you back. Have a great day!

10/10 Excellent

Alain

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Etienne on 6 Jan 2024
Alain, merci pour cette note parfaite ! Nous sommes enchantés que votre séjour au Le Chabrol ait été agréable. Nous avons hâte de vous revoir. Passez une journée fantastique !

6/10 Okay

Abdoulaziz

I would love if they add a decent breakfast!!
Stayed 1 night in Nov 2023
Response from Etienne on 6 Jan 2024
Thank you, Abdoulaziz, for your feedback. We're glad to inform you that we offer a free continental breakfast every morning, if you did try it, we're truly sorry it didn't meet your expectations. We hope to enhance your next stay with us. Have a great day!

8/10 Good

Xavier

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Etienne on 6 Jan 2024
Merci Xavier pour votre haute note. Nous sommes ravis de savoir que votre séjour au Le Chabrol a été satisfaisant. Nous sommes impatients de vous accueillir à nouveau. Excellente journée à vous !

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Etienne on 6 Jan 2024
Thank you, Pankaj, for the top rating. We're delighted that you had a good experience at Le Chabrol. Looking forward to hosting you again. Have an excellent day!

8/10 Good

ma

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Etienne on 6 Jan 2024
Thank you, Ma, for your positive review. We are glad to know you had a pleasant experience at Le Chabrol. We look forward to the opportunity to serve you again. Wishing you a fantastic day!

2/10 Terrible

Carley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very dirty, there was hair in the bed sheets and on the bathroom floor when first entering the room. There was hardly any toilet paper in the room. The area around the hotel is very sketchy and the service was terrible. The staff at the hotel were very rude and unwelcoming. The hotel is also very far away from downtown and a 20 minute drive to attractions in the city.
Stayed 1 night in Oct 2023
Response from Le Chabrol on 5 Nov 2023
Dear Carley,We deeply apologize for the issues you encountered during your stay. Cleanliness and service are top priorities for us, and it seems we fell short. We will address this directly with our team. Thank you for bringing these matters to our attention, and we hope to have the chance to better serve you in the future. Wishing you a great day.

10/10 Excellent

????

Stayed 1 night in Oct 2023
Response from Etienne on 6 Jan 2024
Thank you for your excellent rating! We're thrilled you enjoyed your stay at Le Chabrol. We look forward to welcoming you back in the future. Have a wonderful day!

10/10 Excellent

eric

Stayed 2 nights in Oct 2023
Response from Etienne on 6 Jan 2024
Eric, thanks for your perfect score! We're thrilled you chose Le Chabrol and look forward to your next visit. Wishing you a wonderful day ahead!