12 Rue Henri Schnadt 2530 Luxembourg, Luxembourg City
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great hotel, clean and friendly staff. Nice rooms, comfortable beds
Christophe
Stayed 1 night in Apr 2024
Response from INNSIDE Team on 11 May 2024
Dear Christophe,Thank you for such a great review.We're thrilled to hear that you found our rooms to be a personal oasis, reflecting our commitment to providing thoughtful touches to the everyday essentials. Your appreciation for the comfort of our memory foam beds is heartwarming, and it's wonderful to know our dedication to cleanliness met your expectations. It's also great to see our friendly staff contributed positively to your stay, embodying our ethos to make every guest's experience memorable. We take pride in our hotel's condition, ensuring it's a place where guests can unwind and be inspired by the local culture.We look forward to a return visit from you in the future.Best wishes,INNSIDE Team
This hotel was great and the staff were excellent.
darcy
Stayed 1 night in Apr 2024
Response from INNSIDE Team on 7 May 2024
Dear Darcy,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,INNSIDE Team
Warm and friendly greeting. Good room. Good service in the restaurant at breakfast and again at lunchtime.
Paul
Stayed 1 night in Apr 2024
Response from INNSIDE Team on 23 Apr 2024
Dear Paul,Thank you for such a great review.We're thrilled to hear that the warmth of our greeting set a positive tone for your stay, and that you found both comfort and service to your liking. Your mention of our thoughtfully designed rooms and the attentive service during breakfast and lunch warms our hearts. Our team strives to create a seamless experience, allowing guests like you to make the most out of your stay, from the delicately designed rooms to the open living lounges that transition effortlessly from work to play. It's wonderful to know that these efforts resonated with you.We look forward to a return visit from you in the future.Best wishes,INNSIDE Team
Lovely relaxing atmosphere and very friendly staff. Rooms comfortable and clean. Breakfast high standard. Very handy for rapid free bus travel into centre. Very good evening restaurant too. Recommended
stella elizabeth
Stayed 4 nights in Apr 2024
Response from INNSIDE Team on 14 Apr 2024
Dear Elizabeth,Thank you for sharing the review of your stay with us.We're thrilled to hear that the relaxing atmosphere and the friendliness of our staff contributed to a lovely stay. It's wonderful that you found the rooms to be a comfortable retreat with our thoughtful touches to the everyday essentials. We take pride in our high standard of cleanliness, ensuring a pristine environment for our guests. Your appreciation for our sustainable and locally-sourced ‘Luxembourgish breakfast’ delights us, as we strive to offer smart changes that are both satisfying and kind to the planet. It's also great to know that our location provided convenient access to rapid and complimentary public transport into the center, adding ease to your explorations.We look forward to welcoming you back.Kind regards,INNSIDE Team
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,INNSIDE Team
Dear Adriana, Thank you so much for these kind comments about your stay.We are pleased that we were able to meet your expectations.We would be glad to have you return for another memorable stay.Best wishes,INNSIDE Team
Great hotel, very clean, nice rooms, comfortable beds and friendly staff. Will stay here again
Christophe
Stayed 1 night in Dec 2023
Response from INNSIDE Team on 26 Dec 2023
Dear Christophe,Thank you for your kind feedback.We're thrilled to hear that our clean facilities, comfortable beds, and friendly staff contributed to a memorable stay for you. It's wonderful to know that our efforts to maintain high standards of cleanliness and customer service are recognized and appreciated by our guests.We look forward to welcoming you back in the future.Best wishes,INNSIDE Team
Cher Stephane,Merci pour ce charmant commentaire.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,INNSIDE Team
Great hotel and location, breakfast was great, customer service was excellent and most staff we encountered were willing to help and go beyond what was expected.
I will definitely recommend and will return.
Octavius
Stayed 3 nights in Oct 2023
Response from INNSIDE Team on 3 Nov 2023
Dear Octavius,Thank you for this kind review.We are thrilled to hear that you enjoyed our prime location, delicious breakfast, and exceptional customer service. Our team always strives to go above and beyond to ensure our guests have a memorable stay. It's great to know that our efforts were appreciated, and we are glad that our modern rooms and amenities met your expectations.We are grateful for your recommendation and look forward to welcoming you back for another fantastic stay in the future.We look forward to seeing you again. Best wishes,INNSIDE Team
10/10 Excellent
Kate Liza
Travelled with partner
27 Oct 2023
Liked: Amenities
Great location for shopping and football stadium. Free public transport made getting to and from Notre Dame area very easy. Staff friendly and happy to share their knowledge. Lots of Portuguese influence in the area and with staff. All willing to help if needed.
Could have done with English breakfast tea in the room as a option for a hot drink.
Kate Liza
Stayed 2 nights in Oct 2023
Response from INNSIDE Team on 29 Oct 2023
Dear Liza,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you appreciated our convenient location for shopping and the football stadium, as well as the ease of access to the Notre Dame area using the free public transport. It's great to know that our friendly staff made a positive impression on you and were able to assist you during your stay.We apologize for the lack of English breakfast tea in your room. We appreciate your feedback and will take it into consideration for future improvements. In the meantime, please know that our reception team is always available to provide any additional amenities you may need.All of the team hope that we may be able to see you again in the future. Kindest regards,INNSIDE Team
Super helpful staff & great modern hotel. Loved the breakfast too.
Andrew
Stayed 1 night in Aug 2023
Response from INNSIDE Team on 17 Aug 2023
Dear Andrew,Thank you for this high rating.We are thrilled to hear that you found our staff to be super helpful and appreciated the modern design of our hotel. It's great to know that you loved our breakfast, which features a range of sustainable ingredients from local family-run farms and freshly squeezed orange juice every day. We take pride in offering exceptional service and a comfortable stay for our guests, and your kind words are truly appreciated.We all hope to welcome you back in the future.Best wishes,INNSIDE Team
Great hotel, friendly staff, good sized comfortable room.
Verified traveller
Stayed 2 nights in Jul 2023
Response from INNSIDE Team on 16 Jul 2023
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that you had a comfortable stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back. Best wishes,INNSIDE Team
We had a great time at this hotel! The crew was amazing!! Meghan and Marco, two of the members whom work at the front desk were extremely helpful and made everything possible to make sure we had a nice time at this hotel! Will definitely recommend to family and friends and whenever I decide to go back to Luxembourg this will be my number one choice!
Ivelisse
Stayed 2 nights in May 2023
Response from INNSIDE Team on 6 Jul 2023
Dear Ivelisse,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,INNSIDE Team
Likes:
New - clean rooms.
Soft drink minibar no charge
Overall Quality of the breakfast and ingredients chosen.
Dislikes:
No amenities at all in the room.
Siemens Airco didn’t felt reliable. Too complicated vs Daikin.
Personally, found the bed too hard. Mattress had bump in the middle. Bad night sleep
Waiter at breakfast area to eager to clean things but we weren’t finished with our brekkie yet, so it was a waste of resources :(
Price might be a bit high for the full experience
Booked 2 rooms 1 night as stop-over
Very bad :
The in-room teakettle had a faulty top and it was just by utter luck my spouse didn’t get badly burned.
Overall sum of the above : 3.5 / 5
Christophe
Stayed 1 night in Jun 2023
Response from INNSIDE Team on 28 Jun 2023
Dear Christophe,Thank you for reviewing your recent stay.We are delighted to hear that you appreciated the cleanliness of our rooms, the complimentary soft drinks in the minibar, and the quality of our breakfast with locally sourced ingredients. We strive to provide our guests with a comfortable and enjoyable stay, and your positive feedback is truly appreciated.We apologize for any inconvenience you may have experienced during your stay. We understand your concerns regarding the air conditioning system and the bed comfort. Our rooms are equipped with individual air conditioning controls, and we use recent mattresses to ensure a good night's sleep. However, we understand that preferences may vary, and we will take your feedback into account for future improvements. We also apologize for the misunderstanding with the breakfast service and the issue with the teakettle in your room. Your safety and satisfaction are our top priorities, and we will address these concerns with our team to ensure a better experience for our guests.We hope that we have the pleasure of welcoming you back in the future. Best regards,INNSIDE Team
8/10 Good
Åsgeir
20 Jun 2023
Åsgeir
Stayed 1 night in Jun 2023
8/10 Good
Aksel
19 Jun 2023
Aksel
Stayed 2 nights in Jun 2023
Response from Your INNSiDE Team on 21 Jun 2023
Dear Aksel,Thank you so much on behalf of all the INNSiDE Team for your great review on our property. We are very glad that eveything went well overall. We hope to have you back very soon!Kind regards,
What a lovely hotel, which we booked accidentally, I'm pleased we did. The accommodation was spotlessly clean, all of the colleagues working in the hotel were polite, helpful and knowledgeable about the area and answered all of our questions. Thankyou to everyone at Innside by Melia Luxembourg
Allan
Stayed 2 nights in Jun 2023
Response from INNSIDE Team on 11 Jun 2023
Dear Allan,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back on future occasions. Best wishes,INNSIDE Team
10/10 Excellent
Lai Kwan Angelica
3 Jun 2023
Lai Kwan Angelica
Stayed 1 night in Jun 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear Lai KwanThank you for your kind review following your recent visit. We are thrilled to read that you had a fantastic time at our establishment. Our goal is to consistently provide an exceptional level of service, and we are thrilled that we achieved this during your stay. Your positive feedback motivates us to continue our commitment to excellence. We appreciate your recommendation and hope to have the pleasure of welcoming you back for another remarkable stay.Best wishes
8/10 Good
Alf
1 Jun 2023
Alf
Stayed 1 night in May 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear AlfWe are delighted to receive your glowing review of your recent stay. It fills us with great pride to know that we were able to provide you with an exceptional experience. Our team strives to create a warm and inviting atmosphere for all our guests, and your feedback confirms that we are on the right track. We sincerely appreciate your kind words and recommendation. Thank you for choosing to stay with us, and we eagerly await your return.Warm wishes,
Staff let the place down. It was a bank holiday so I assume the staff were unhappy about working, but from check in the departure, every staff member I had the displeasure of dealing with just didn’t care.
The hotel is ok- I still don’t see the point of having the shower IN the bedroom but there we go.
Stay in Luxembourg regularly, first time here and definitely the last!
Richard
Stayed 1 night in May 2023
Response from INNSIDE Team on 1 Jun 2023
Dear Richard,Thank you for your kind feedback.We are glad to hear that you found our hotel's condition to be satisfactory. We take pride in maintaining a modern and comfortable environment for our guests.However, we are truly sorry to hear about your experience with our team. We strive to provide friendly and attentive service to all our guests, and we apologize if we did not meet your expectations during your stay. We will address your concerns with our team. Regarding the shower in the bedroom, our rooms are designed with a refined and minimalist style, and we understand that it may not be to everyone's taste. We appreciate your feedback on this matter.We hope you will give us another chance to provide you with a better experience during your next visit to Luxembourg.It would be a pleasure to have you return in the future.Kind regards,INNSIDE Team
10/10 Excellent
Miranda
29 May 2023
Miranda
Stayed 1 night in May 2023
Response from Your INNSiDE Team on 21 Jun 2023
Dear Miranda,Thank you so much for your perfect review about our property. We are very happy to read that your stay with us went perfectly. We hope to have you back soon for more INNSiDE Experience!Kind regards
10/10 Excellent
Julien
28 May 2023
Julien
Stayed 1 night in May 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear JulienThank you for taking the time to share your feedback about your recent stay. We are thrilled that you had an enjoyable experience at our property. Providing a comfortable and welcoming environment for our guests is our utmost priority, and we are delighted to have met your expectations. Your positive comments will be shared with our team, as they will find great joy in knowing that their efforts are recognized. We appreciate your kind words, and we look forward to your next visit.Best regards,
10/10 Excellent
Dani
27 May 2023
Dani
Stayed 1 night in May 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear DaniWe are truly grateful for your positive review of your recent stay. It is fantastic to hear that you had a pleasant experience with us. We believe that attention to detail and personalized service are key to creating lasting memories for our guests, and we are thrilled that we were able to make your visit special. Thank you for choosing our establishment, and we hope to have the pleasure of hosting you again in the future.Sincerely,
10/10 Excellent
Denis
23 May 2023
Denis
Stayed 2 nights in May 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear DenisThank you for sharing your delightful review following your recent visit. We are thrilled that you had a memorable experience during your stay. Our dedicated staff takes pride in providing exceptional hospitality, and your kind words are a testament to their hard work. Your positive feedback serves as a great encouragement to us, and we are grateful for your patronage. We can't wait to welcome you back for another fantastic stay with us.
Great location, spacious room and comfortable bed. Delicious breakfast!
Brian
Stayed 1 night in May 2023
Response from INNSIDE Team on 23 May 2023
Dear Brian,Thank you for letting us know that you enjoyed your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards and we are delighted that you had such a pleasant experience.Moreover, it’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We would love to welcome you back on many more occasions. Best wishes,INNSIDE Team