Reception

Reviews of INNSiDE by Meliá Luxembourg

4 out of 5
INNSiDE by Meliá Luxembourg
12 Rue Henri Schnadt 2530 Luxembourg, Luxembourg City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 133 out of 193 reviews" "
Rating 8 - Good. 35 out of 193 reviews" "
Rating 6 - Okay. 15 out of 193 reviews" "
Rating 4 - Poor. 4 out of 193 reviews" "
Rating 2 - Terrible. 6 out of 193 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christophe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and friendly staff. Nice rooms, comfortable beds
Stayed 1 night in Apr 2024
Response from INNSIDE Team on 11 May 2024
Dear Christophe,Thank you for such a great review.We're thrilled to hear that you found our rooms to be a personal oasis, reflecting our commitment to providing thoughtful touches to the everyday essentials. Your appreciation for the comfort of our memory foam beds is heartwarming, and it's wonderful to know our dedication to cleanliness met your expectations. It's also great to see our friendly staff contributed positively to your stay, embodying our ethos to make every guest's experience memorable. We take pride in our hotel's condition, ensuring it's a place where guests can unwind and be inspired by the local culture.We look forward to a return visit from you in the future.Best wishes,INNSIDE Team

10/10 Excellent

darcy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great and the staff were excellent.
Stayed 1 night in Apr 2024
Response from INNSIDE Team on 7 May 2024
Dear Darcy,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,INNSIDE Team

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Warm and friendly greeting. Good room. Good service in the restaurant at breakfast and again at lunchtime.
Stayed 1 night in Apr 2024
Response from INNSIDE Team on 23 Apr 2024
Dear Paul,Thank you for such a great review.We're thrilled to hear that the warmth of our greeting set a positive tone for your stay, and that you found both comfort and service to your liking. Your mention of our thoughtfully designed rooms and the attentive service during breakfast and lunch warms our hearts. Our team strives to create a seamless experience, allowing guests like you to make the most out of your stay, from the delicately designed rooms to the open living lounges that transition effortlessly from work to play. It's wonderful to know that these efforts resonated with you.We look forward to a return visit from you in the future.Best wishes,INNSIDE Team

10/10 Excellent

stella elizabeth, west meon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely relaxing atmosphere and very friendly staff. Rooms comfortable and clean. Breakfast high standard. Very handy for rapid free bus travel into centre. Very good evening restaurant too. Recommended
Stayed 4 nights in Apr 2024
Response from INNSIDE Team on 14 Apr 2024
Dear Elizabeth,Thank you for sharing the review of your stay with us.We're thrilled to hear that the relaxing atmosphere and the friendliness of our staff contributed to a lovely stay. It's wonderful that you found the rooms to be a comfortable retreat with our thoughtful touches to the everyday essentials. We take pride in our high standard of cleanliness, ensuring a pristine environment for our guests. Your appreciation for our sustainable and locally-sourced ‘Luxembourgish breakfast’ delights us, as we strive to offer smart changes that are both satisfying and kind to the planet. It's also great to know that our location provided convenient access to rapid and complimentary public transport into the center, adding ease to your explorations.We look forward to welcoming you back.Kind regards,INNSIDE Team

10/10 Excellent

Melode

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from INNSIDE Team on 16 Feb 2024
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,INNSIDE Team

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from INNSIDE Team on 10 Feb 2024
Dear Adriana, Thank you so much for these kind comments about your stay.We are pleased that we were able to meet your expectations.We would be glad to have you return for another memorable stay.Best wishes,INNSIDE Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Jeremy

Stayed 2 nights in Jan 2024

10/10 Excellent

Christophe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean, nice rooms, comfortable beds and friendly staff. Will stay here again
Stayed 1 night in Dec 2023
Response from INNSIDE Team on 26 Dec 2023
Dear Christophe,Thank you for your kind feedback.We're thrilled to hear that our clean facilities, comfortable beds, and friendly staff contributed to a memorable stay for you. It's wonderful to know that our efforts to maintain high standards of cleanliness and customer service are recognized and appreciated by our guests.We look forward to welcoming you back in the future.Best wishes,INNSIDE Team

8/10 Good

Thomas

Stayed 3 nights in Dec 2023

10/10 Excellent

Albert

Stayed 2 nights in Nov 2023

2/10 Terrible

charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Silvia

Stayed 3 nights in Nov 2023

10/10 Excellent

STEPHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien
Excellente adresse !
Stayed 1 night in Nov 2023
Response from INNSIDE Team on 4 Nov 2023
Cher Stephane,Merci pour ce charmant commentaire.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,INNSIDE Team

10/10 Excellent

Octavius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location, breakfast was great, customer service was excellent and most staff we encountered were willing to help and go beyond what was expected. I will definitely recommend and will return.
Stayed 3 nights in Oct 2023
Response from INNSIDE Team on 3 Nov 2023
Dear Octavius,Thank you for this kind review.We are thrilled to hear that you enjoyed our prime location, delicious breakfast, and exceptional customer service. Our team always strives to go above and beyond to ensure our guests have a memorable stay. It's great to know that our efforts were appreciated, and we are glad that our modern rooms and amenities met your expectations.We are grateful for your recommendation and look forward to welcoming you back for another fantastic stay in the future.We look forward to seeing you again. Best wishes,INNSIDE Team

10/10 Excellent

Kate Liza

Travelled with partner
Liked: Amenities
Great location for shopping and football stadium. Free public transport made getting to and from Notre Dame area very easy. Staff friendly and happy to share their knowledge. Lots of Portuguese influence in the area and with staff. All willing to help if needed. Could have done with English breakfast tea in the room as a option for a hot drink.
Stayed 2 nights in Oct 2023
Response from INNSIDE Team on 29 Oct 2023
Dear Liza,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you appreciated our convenient location for shopping and the football stadium, as well as the ease of access to the Notre Dame area using the free public transport. It's great to know that our friendly staff made a positive impression on you and were able to assist you during your stay.We apologize for the lack of English breakfast tea in your room. We appreciate your feedback and will take it into consideration for future improvements. In the meantime, please know that our reception team is always available to provide any additional amenities you may need.All of the team hope that we may be able to see you again in the future. Kindest regards,INNSIDE Team

10/10 Excellent

Andreas

Stayed 1 night in Oct 2023

2/10 Terrible

haim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Lyle

Stayed 5 nights in Oct 2023

10/10 Excellent

Fernando

Stayed 1 night in Sep 2023

10/10 Excellent

Xiao Han

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Silvia

Stayed 1 night in Aug 2023

10/10 Excellent

Silvia

Stayed 1 night in Aug 2023

8/10 Good

STEVEN

Stayed 1 night in Aug 2023

8/10 Good

Loriana

Stayed 2 nights in Aug 2023

10/10 Excellent

Qing

Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value
Super helpful staff & great modern hotel. Loved the breakfast too.
Stayed 1 night in Aug 2023
Response from INNSIDE Team on 17 Aug 2023
Dear Andrew,Thank you for this high rating.We are thrilled to hear that you found our staff to be super helpful and appreciated the modern design of our hotel. It's great to know that you loved our breakfast, which features a range of sustainable ingredients from local family-run farms and freshly squeezed orange juice every day. We take pride in offering exceptional service and a comfortable stay for our guests, and your kind words are truly appreciated.We all hope to welcome you back in the future.Best wishes,INNSIDE Team

10/10 Excellent

Melode

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from INNSIDE Team on 12 Aug 2023
We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.INNSIDE Team

10/10 Excellent

Cindy

Stayed 2 nights in Jul 2023

6/10 Okay

Pascal

Stayed 1 night in Jun 2023

10/10 Excellent

Lynda

Stayed 2 nights in Jul 2023

10/10 Excellent

Berit

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great hotel, friendly staff, good sized comfortable room.
Stayed 2 nights in Jul 2023
Response from INNSIDE Team on 16 Jul 2023
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that you had a comfortable stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back. Best wishes,INNSIDE Team

10/10 Excellent

Ivelisse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best front desk personnel!
We had a great time at this hotel! The crew was amazing!! Meghan and Marco, two of the members whom work at the front desk were extremely helpful and made everything possible to make sure we had a nice time at this hotel! Will definitely recommend to family and friends and whenever I decide to go back to Luxembourg this will be my number one choice!
Stayed 2 nights in May 2023
Response from INNSIDE Team on 6 Jul 2023
Dear Ivelisse,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,INNSIDE Team

10/10 Excellent

Ana maria

Stayed 2 nights in Jun 2023

10/10 Excellent

Austin

Stayed 2 nights in Jun 2023

6/10 Okay

Christophe

Liked: Cleanliness, property conditions & facilities
Was expecting more for less. 1 timer only.
Likes: New - clean rooms. Soft drink minibar no charge Overall Quality of the breakfast and ingredients chosen. Dislikes: No amenities at all in the room. Siemens Airco didn’t felt reliable. Too complicated vs Daikin. Personally, found the bed too hard. Mattress had bump in the middle. Bad night sleep Waiter at breakfast area to eager to clean things but we weren’t finished with our brekkie yet, so it was a waste of resources :( Price might be a bit high for the full experience Booked 2 rooms 1 night as stop-over Very bad : The in-room teakettle had a faulty top and it was just by utter luck my spouse didn’t get badly burned. Overall sum of the above : 3.5 / 5
Stayed 1 night in Jun 2023
Response from INNSIDE Team on 28 Jun 2023
Dear Christophe,Thank you for reviewing your recent stay.We are delighted to hear that you appreciated the cleanliness of our rooms, the complimentary soft drinks in the minibar, and the quality of our breakfast with locally sourced ingredients. We strive to provide our guests with a comfortable and enjoyable stay, and your positive feedback is truly appreciated.We apologize for any inconvenience you may have experienced during your stay. We understand your concerns regarding the air conditioning system and the bed comfort. Our rooms are equipped with individual air conditioning controls, and we use recent mattresses to ensure a good night's sleep. However, we understand that preferences may vary, and we will take your feedback into account for future improvements. We also apologize for the misunderstanding with the breakfast service and the issue with the teakettle in your room. Your safety and satisfaction are our top priorities, and we will address these concerns with our team to ensure a better experience for our guests.We hope that we have the pleasure of welcoming you back in the future. Best regards,INNSIDE Team

8/10 Good

Åsgeir

Stayed 1 night in Jun 2023

8/10 Good

Aksel

Stayed 2 nights in Jun 2023
Response from Your INNSiDE Team on 21 Jun 2023
Dear Aksel,Thank you so much on behalf of all the INNSiDE Team for your great review on our property. We are very glad that eveything went well overall. We hope to have you back very soon!Kind regards,

2/10 Terrible

Niyat

Stayed 2 nights in Jun 2023

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely hotel, which we booked accidentally, I'm pleased we did. The accommodation was spotlessly clean, all of the colleagues working in the hotel were polite, helpful and knowledgeable about the area and answered all of our questions. Thankyou to everyone at Innside by Melia Luxembourg
Stayed 2 nights in Jun 2023
Response from INNSIDE Team on 11 Jun 2023
Dear Allan,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back on future occasions. Best wishes,INNSIDE Team

10/10 Excellent

Lai Kwan Angelica

Stayed 1 night in Jun 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear Lai KwanThank you for your kind review following your recent visit. We are thrilled to read that you had a fantastic time at our establishment. Our goal is to consistently provide an exceptional level of service, and we are thrilled that we achieved this during your stay. Your positive feedback motivates us to continue our commitment to excellence. We appreciate your recommendation and hope to have the pleasure of welcoming you back for another remarkable stay.Best wishes

8/10 Good

Alf

Stayed 1 night in May 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear AlfWe are delighted to receive your glowing review of your recent stay. It fills us with great pride to know that we were able to provide you with an exceptional experience. Our team strives to create a warm and inviting atmosphere for all our guests, and your feedback confirms that we are on the right track. We sincerely appreciate your kind words and recommendation. Thank you for choosing to stay with us, and we eagerly await your return.Warm wishes,

10/10 Excellent

Stephanie

Stayed 1 night in May 2023

4/10 Poor

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t bother- staff are useless
Staff let the place down. It was a bank holiday so I assume the staff were unhappy about working, but from check in the departure, every staff member I had the displeasure of dealing with just didn’t care. The hotel is ok- I still don’t see the point of having the shower IN the bedroom but there we go. Stay in Luxembourg regularly, first time here and definitely the last!
Stayed 1 night in May 2023
Response from INNSIDE Team on 1 Jun 2023
Dear Richard,Thank you for your kind feedback.We are glad to hear that you found our hotel's condition to be satisfactory. We take pride in maintaining a modern and comfortable environment for our guests.However, we are truly sorry to hear about your experience with our team. We strive to provide friendly and attentive service to all our guests, and we apologize if we did not meet your expectations during your stay. We will address your concerns with our team. Regarding the shower in the bedroom, our rooms are designed with a refined and minimalist style, and we understand that it may not be to everyone's taste. We appreciate your feedback on this matter.We hope you will give us another chance to provide you with a better experience during your next visit to Luxembourg.It would be a pleasure to have you return in the future.Kind regards,INNSIDE Team

10/10 Excellent

Miranda

Stayed 1 night in May 2023
Response from Your INNSiDE Team on 21 Jun 2023
Dear Miranda,Thank you so much for your perfect review about our property. We are very happy to read that your stay with us went perfectly. We hope to have you back soon for more INNSiDE Experience!Kind regards

10/10 Excellent

Julien

Stayed 1 night in May 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear JulienThank you for taking the time to share your feedback about your recent stay. We are thrilled that you had an enjoyable experience at our property. Providing a comfortable and welcoming environment for our guests is our utmost priority, and we are delighted to have met your expectations. Your positive comments will be shared with our team, as they will find great joy in knowing that their efforts are recognized. We appreciate your kind words, and we look forward to your next visit.Best regards,

10/10 Excellent

Dani

Stayed 1 night in May 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear DaniWe are truly grateful for your positive review of your recent stay. It is fantastic to hear that you had a pleasant experience with us. We believe that attention to detail and personalized service are key to creating lasting memories for our guests, and we are thrilled that we were able to make your visit special. Thank you for choosing our establishment, and we hope to have the pleasure of hosting you again in the future.Sincerely,

10/10 Excellent

Denis

Stayed 2 nights in May 2023
Response from Your INNSiDE Team on 14 Jun 2023
Dear DenisThank you for sharing your delightful review following your recent visit. We are thrilled that you had a memorable experience during your stay. Our dedicated staff takes pride in providing exceptional hospitality, and your kind words are a testament to their hard work. Your positive feedback serves as a great encouragement to us, and we are grateful for your patronage. We can't wait to welcome you back for another fantastic stay with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious room and comfortable bed. Delicious breakfast!
Stayed 1 night in May 2023
Response from INNSIDE Team on 23 May 2023
Dear Brian,Thank you for letting us know that you enjoyed your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards and we are delighted that you had such a pleasant experience.Moreover, it’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We would love to welcome you back on many more occasions. Best wishes,INNSIDE Team