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Reviews of Portside Inn & Suites

2 out of 5
Portside Inn & Suites
525 S Harbor Blvd, San Pedro, CA

Reviews

5.4
Rating 10 - Excellent. 150 out of 1002 reviews" "
Rating 8 - Good. 164 out of 1002 reviews" "
Rating 6 - Okay. 168 out of 1002 reviews" "
Rating 4 - Poor. 202 out of 1002 reviews" "
Rating 2 - Terrible. 318 out of 1002 reviews" "

5.0/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nearly no effort is put into cleanliness or safety. First room was filthy with dirty floors, bathroom toilet (dried urine on the seat), dirty counters and exposed electrical outlets (no cover plates). I had a hard stop there. Asked the only person working at the desk to clean the room. He moved us to another room. It was cleaner, but still with dirty dried glass rings on the nightstand, furniture was falling apart (drawers fall open & won’t close) and smoke detector was wrapped in plastic on the ceiling.
Stayed 1 night in May 2024

4/10 Poor

Duo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
bad
Stayed 1 night in May 2024

10/10 Excellent

Chaddrick

Liked: Cleanliness
Stayed 7 nights in Feb 2024

4/10 Poor

Alma, Watsonville

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I like that it was near the cruise terminal. The rate was lower than the competitors. Staff was very friendly. The rooms were nothing like Expedia posted. It was the opposite. Beds are not comfy. AC works great! Leaking faucet, tv did not work. Lamps did not work.
Stayed 1 night in May 2024

8/10 Good

Victor, San Pedro

Liked: Staff & service
Disliked: Amenities
I like the staff, they are always polite and extra courteous.
Stayed 1 night in Apr 2024

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I've ever stayed at. Read and believe all the negative reviews. I honestly can say nothing good about this place. The door didn’t lock, it smelled of mold, the carpet had holes, the walls had holes. It was literally sticky on multiple surfaces. Only reason we stayed, is when I tried to cancel with less than 24 hours notice they were going to charge me full price and when i got into town it was 12am. Awful, disgusting hotel.
Stayed 2 nights in May 2024

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smells Laundry sounds all the way to the room Water faucets bearly even work Spiders on the walls and bugs on the floor
Stayed 1 night in May 2024

2/10 Terrible

Serina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They were nice & rules were strick. My room looked ok & remodeled but you have to bring your own BUG SRAY TO STAY THERE
Stayed 4 nights in Apr 2024

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property entrance not marked making it next to impossible to find it. First room had broken security latch on the door, mold and mildew in bathroom and tub tiles, dust and rust on all bathroom fixtures, shower head was broken giving a fire hose effect, rough patchwork on ceiling and wall in bathroom, carpet not vacuumed. Second room was a little better with vinyl floor and metal framed door with adequate security device. Cockroach found on door, bathroom sink had pieces glued together, shower head sprayed really wide. Entrance light switch covered by a mirror. Dust webs on ceiling.
Stayed 1 night in May 2024

6/10 Okay

Gina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful, however the room we had was in disrepair and had a couple bugs. Sheets seemed clean.
Stayed 2 nights in Apr 2024

6/10 Okay

Skarleth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Please change mattress.there very old and not good. thank you for changing my suit btw. Staff are nice but hotel need and upgrade
Stayed 1 night in Apr 2024

4/10 Poor

Rosa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the pier across the street
Stayed 1 night in Apr 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to the Royal Caribbean Dock - - - walkable
Stayed 1 night in Apr 2024

10/10 Excellent

Maura

Liked: Cleanliness, staff & service
Staff was very helpful. We forgot some important items there and I was called immediately after checkout they stored my items and returned them. Very pleasant and very clean.
Stayed 2 nights in Apr 2024
Response from paul on 23 Apr 2024
Thank you for your response.

10/10 Excellent

Fernando

Stayed 1 night in Apr 2024

4/10 Poor

Jose

Stayed 2 nights in Apr 2024

2/10 Terrible

George

Travelled with family
The whole motel was very dirty and unkempt
Stayed 1 night in Apr 2024

6/10 Okay

Dorcas

Travelled with partner
The room needs a renovation, especially the bathroom, walls need painting and the microwave needs to be cleaned.The room was dump.
Stayed 3 nights in Apr 2024

2/10 Terrible

Jamila

Disliked: Staff & service, property conditions & facilities
Upon arrival you can see the building is in horrible condition. Floors, walls, rooms, chairs, elevator, all in horrible fifthly condition, Roaches everywhere, water leaks everywhere, no working faucets, fifthly room roaches on the beds, headboards everywhere I left immediately. This building should be condemned!!!! I had children with me. My children cried!!!!!
Stayed 1 night in Apr 2024

2/10 Terrible

Rogelio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is old dirty smell bad no towels
Stayed 9 nights in Mar 2024

2/10 Terrible

Payton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was disgusting
Stayed 1 night in Apr 2024

10/10 Excellent

Betty

Liked: Staff & service
Felt safe. Attractive location. Toilet seat broken but room was clean and a nice size, large.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service
Great management. Great location.
Stayed 1 night in Apr 2024

6/10 Okay

Richard

Business traveller
Disliked: Amenities, property conditions & facilities
Old property needs refurbishing
Stayed 4 nights in Apr 2024

8/10 Good

Cerila

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Price and location was great, but the place needs a lot of work.
Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The construction around makes it harder to find but I like the location and the staff is awesome
Stayed 1 night in Apr 2024

2/10 Terrible

Nathaniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No continental breakfast as promoted on website. This place is falling apart. Holes everywhere, broken sink, bathroom wall full of hair, so dirty, noisy, unable to relax..
Stayed 1 night in Apr 2024

10/10 Excellent

Kenise

Business traveller
Roaches in my room
Stayed 2 nights in Apr 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down. Nice location by the cruise port but due for major renovation!
Stayed 1 night in Mar 2024

2/10 Terrible

Deborah

Travelled with partner
Disliked: Amenities
Don’t stay there. Outside looks nice. Inside was terrible. They have some semi permanent residents. 3rd floor smelled like cat urine and in fact there was a litter box in the hallway. It was terrible. The room had gum stuck to the window, dirty walls and is worn and just old. We left and went around the corner and stayed at Crown Plaza. The hotel is close and walkable to the cruise port but so is the Crown Plaza. I rarely write reviews but I had to on this. It really was bad.
Stayed 1 night in Mar 2024

4/10 Poor

Sasha

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, mattress was yellow and stained sheets and pillow cases dingy yellow. My room had a roach in it. I had to go to Walmart to buy sheets a pillow and disinfectant spray. Outside my window were homeless people and trash. I was expecting a decent room with a wonderful view. I do not recommend this place. The health department should shut them down. I will never stay here again nor will I ever recommend someone staying here. Seriously just gross!!!
Stayed 1 night in Mar 2024

2/10 Terrible

Simon, Coeur D Alene

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This served our purpose of being a room for a night before embarking on our cruise. But, the property was dirty, and unclean, stairways and hallways didn't look like they had been vacuumed in years. Our room was old, with a smoke detector hanging down. We weren't sure whether the sheets had been changed because the room was not clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Keona, Compton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024

6/10 Okay

Jessica

Liked: Staff & service
I liked its view and have walks at the park. I didn’t like that i noticed on my car some tried to break in.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lily, Las Vegas

Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down rooms..bed was terrible, smells like smoke. Overall juat rundown hotel. Not goog for the price
Stayed 3 nights in Mar 2024

2/10 Terrible

REHAB, STATEN ISLAND

Disliked: Amenities, property conditions & facilities
This place really needs a renovation; needs better housekeeping and better maintenance. Guy at the front desk was very nice. Thank God I only stayed one night for my cruise that was departing from right across the street.
Stayed 1 night in Mar 2024

6/10 Okay

Anthony

Liked: Staff & service
The property needs to be fixed up/updated. The property showed its age. Had problem with the AC/Heater due to a lot of water leakage on the floor. The front desk personnel was helpful and pleasant.
Stayed 1 night in Mar 2024

6/10 Okay

Susan, dorchester

Travelled with partner
Large room , and close to the ship line which was great. However their was no working TV, no hangers for clothes, no place close to get coffee, no hair dryer, towels are small and rough. They must be working on this Inn for it is very noisy misting furniture, and power tools, but it was quiet after 7:00 .
Stayed 1 night in Mar 2024

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were gross. If you look under the mattress it is stained with urine and who knows what else. Carpet needs replacement and the walls are extremely thin. We had a family with a dogs and children up until after 2 am banging around and tv extra loud. The only one thing we liked is it was located in a great location.
Stayed 1 night in Mar 2024

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Cristina-Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to move rooms twice. The bathroom was leaking when the people in the room above us was taking a shower. Complained and was offered another room to use the bathroom before checkout.
Stayed 1 night in Mar 2024

2/10 Terrible

Valerie, Fresno

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The grossest, scariest hotel I’ve ever been to. No blankets, stained, dirty mattresses, mold, BUGS! Scary people doing drugs and sleeping in the parking lot. We had to leave, I didn't want to put my head on the pillow. Please do not stay here!
Stayed 1 night in Feb 2024

2/10 Terrible

tony

Disliked: Cleanliness, amenities, property conditions & facilities
This place is nasty! I was there for an hour and couldn't find a reason to stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Frances

Travelled with partner
Disliked: Amenities
My room was dirty there was a bar of used soap in my shower the tv and phone didn’t work at all. They changed my room the outlets didn’t work the light in the bath/shower didn’t work had to shower in the dark. Will never go there again. For $115 a night I expect way better.
Stayed 1 night in Mar 2024

6/10 Okay

Kenneth

Disliked: Cleanliness
Improving
Stayed 3 nights in Feb 2024

2/10 Terrible

Lola

Disliked: Cleanliness, staff & service, property conditions & facilities
When we first checked into our first room, the room was very musty, smelt like steel cigarettes, and the AC did not work, the TV did not work and there was no cord for the phone. So we went down on the elevator that takes forever, and seems like a death trap to switch rooms. Get switched to the room next-door. There is a cord for the phone however it doesn’t work the TV works and the AC works. The neighboring guests came home and was up partying until about 4 AM. The walls are super paper thin sounded like they were in our room. Our toilet started overflowing and the room above us on the third floor was HEAVILY LEAKING INTO OUR TUB at 3am. Staff extremely rude, entire building smells. Complete waste of money!
Stayed 1 night in Feb 2024

4/10 Poor

Nicole

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First room had bugs and the fridge was turned off and thawing out the freezer which had water all over the floor. Changed rooms and had a filthy experience as well. Clearly minimal cleaning done with dirt and hair on the floors. There were used tampon and pad trash in the bathroom metal box for tissues. The sink in bathroom poured water out the back of the spout if turned on. The toilet clogged and was not usable. Cords out on the floor. Water damaged walls. Smelled like a hamster cage. Overall place smelled like cigarettes and attempted air fresheners.
Stayed 1 night in Feb 2024