Dear Roger,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Chad,Thank you for staying with us.We wish to explain that, our guestrooms do vary in size and layout but we do apologize that it fell short of your expectations. Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.Please accept our apologies for any discomfort.Hoping to welcome you again.Best Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Lee,Thank you so much for taking the time to review your stay and for the wonderful rating!It has been a pleasure to serve you. We look forward to another opportunity to welcome you back in the near future.We look forward to seeing you with open arms!Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Katherine,Thank you for this fantastic comment. It's wonderful to hear that you've enjoyed your stay with us so much!We look forward to hosting you again soon.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear David,Thank you for your comment, which has been very pleasant for us to read since we observed that you enjoyed our company and, thus, we understand that we meet your expectations.Know that we are waiting for you, next time in any of our facilities to offer you again a wonderful stay among us.We wish you to return to any of our facilities soon.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Martyn,We are pleased with your words and, above all, we would like to tell you that we thank you very much for sharing them with our future guests.Know that we are here, and we continue to improve every day, so that when you return you will enjoy an even better experience than the one you lived.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Robert,Thank you very much for your kind words and for your fantastic review.We are so glad you had a great holiday with us!We look forward to welcoming you back soon, at one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear San,We thank you, on behalf of the entire team, for your very positive feedback, because it is very motivating for us to know that we are going in the right direction.We hope that, soon, you will choose us again to spend a few days with us and, thus, live a new unforgettable experience.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Linda,Thank you very much for sharing your fabulous feedback.Your kind remarks are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.You made our day.We hope you will stop by again soon, Linda.Warmest wishes!Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Charles H.,It is great to learn about your positive feedback.Our best reward is learning our beautiful guests enjoyed their holiday.Thank you very much, Charles.Kindest Greetings,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Thomas A,Thank you very much for your ratingsWe are very sorry to learn that you were disappointed with this, we always kindly recommend to let our staff know about any discomfort.It will be forwarded.Looking forward to hosting you again, Thomas.Kindest Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Mary,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Mary,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Robert,Thank you very much for your fantastic review.We are delighted to read your kind remarks.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon.Kindest wishes, Robert,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Ron,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Loving Greetings,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Alyssa,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Loving Greetings, Alyssa!Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear William,The best reward is to learn that you had a great time.Thank you very much!We very much look forward to seeing you again.Wishing you a great day, William!Loving Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear LiAnne,Thank you very much for your fantastic review!We are delighted to read your kind remarks.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon.Kindest wishes,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Edin,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Edin!Warm Regards!Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Tony,we appreciate you taking the time to share your great review here! We are happy to know that overall you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear William,Thank you very much for choosing us!It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon, William.Loving Regards, Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Jie,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Doris,We will pass on your fantastic review to our lovely staff.Thank you very much for being our guest!The best news is reading you had a ncie time.We would love to welcome you again very soon, Doris.Warmest Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Ashok,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff!Thank you very much.We hope you will stop by again soon.Kindest Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Thomas,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon, Thomas.Thank you very much!Warmest regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Joan,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Jadd,Thank you very much for your kind words and your positive evaluation. We are very happy to have received her visit, and, above all, we are pleased to know that she left with those pleasant feelings.We hope to welcome you back among us soon and thus be able to offer you a very pleasant experience.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Anthony,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Luis Antonio,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Ian,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Melissa,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Plaza London Victoria! We will of course share your impressions with corresponding team for an adequate follow up.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Leonel,Thank you for taking the time to write a great review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Abbas,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

Dear Elzbieta,Thank you for choosing us for your holidays.It is great to hear that overall you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Plaza London VictoriaOnline Reputation Manager