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Reviews of Silka Tsuen Wan Hong Kong

4 out of 5
Silka Tsuen Wan Hong Kong
119 Wo Yi Hop Road, Kwai Chung

Reviews

7.8

Good

Rating 10 - Excellent. 205 out of 882 reviews" "
Rating 8 - Good. 424 out of 882 reviews" "
Rating 6 - Okay. 172 out of 882 reviews" "
Rating 4 - Poor. 60 out of 882 reviews" "
Rating 2 - Terrible. 21 out of 882 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ireneo, Hercules

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i checked in late on May 2024, they put us on a "NON SMOKING" room on the 8F. The minute you open the door, the strong smell of cigarrete will greet you (the smell sticks to the curtain and bedding as well). We can hardly breathe since the AC just circulates the air. We've requested to be transferred to another room ASAP for the reason and the staff named Matthew went up to check and he said the room was fine and doesn't smell (probably smoker, too) He is RUDE and COLD!!!! He should be fired! We insist to move and gave us a room on the 3/F, WHICH IS WAY WORST THAN THE FIRST ONE FOR THE SAME REASON!!!!! Since its 2am, i just ask ask my wife to wear mask and we'll leave earlier. Our clothes smells like tobacco as expected. IF I CAN GIVE A ZERO STAR, I WOULD! We travel a lot and this is the worst experience we had in terms of accomodation and staff. STAY AWAY FROM THIS HOTEL FOR YOUR OWN GOOD!
Stayed 1 night in May 2024
Response from MC on 20 May 2024
Dear Ireneo,Thank you for choosing Silka Tsuen Wan, Hong Kong and taking your precious time to share your experience with us.We sincerely apologize for not having lived up to your expectations in some of our service areas. Rest assured that we have placed a great priority on the issues you raised, and those issues have been brought to the immediate attention of the respective departments to rectify the problems. We appreciate your comments as they are indeed beneficial in supporting our improvement efforts.We regret any inconvenience caused and we trust that you will give us the opportunity to show you another side of our efforts.Yours sincerelyMan IeongGeneral Manager

6/10 Okay

Suda, Rio Vista

Liked: Staff & service, property conditions & facilities
Friendly staff, the front desk is on the 1/F. Only provide breakfast. No lunch, no dinner.
Stayed 1 night in Apr 2024
Response from MC on 14 May 2024
Dear Suda, We are thrilled to hear of your most encouraging reviews. Please rest assured that we will keep up the good work in order to reciprocate your continuous support to us. Regarding to the comment of breakfast, we will forward to the vendor and request for improvement. Yours sincerely, Man Ieong General Manager

10/10 Excellent

Pui Shan

Stayed 1 night in Mar 2024
Response from MC on 14 May 2024
Dear Pui Shan,Thanks for taking time ti rating us, would you please share more reviews for our improvement.Your Sincerely,Man IeongGeneral Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s easy to navigate very convenient
Stayed 4 nights in Feb 2024
Response from Man Ieong General Manager on 25 Mar 2024
Dear Michael, We are thrilled to hear of your encouraging reviews. Please rest assured that we will keep up the good work in order to reciprocate your continuous support to us. Yours sincerely,

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023

6/10 Okay

amy

Travelled with family
Disliked: Cleanliness
NA
Stayed 4 nights in Sep 2023

10/10 Excellent

Fung Shan Denise

Stayed 1 night in Mar 2023

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable. Staff are helpful. Though the transportation is not ideal, hotel shuttle bus can bring you to the city center is a great compensation.
Stayed 7 nights in Feb 2023
Response from Man Ieong General Manager on 14 Mar 2023
Dear Guest, We are thrilled to hear of your most encouraging reviews. Please rest assured that we will keep up the good work in order to reciprocate your continuous support to us. Yours sincerely, Man Ieong General Manager

10/10 Excellent

RUSSARA

Stayed 1 night in Dec 2022

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forget to mention, it's WIFI is better than Ease Access. It does not keep buffering when I watch youtube video. Staff is nice and accomodating. Staffs on the parking level are also friendly and eager to provide direction when guests asked how to get to a destination / where is the bus stop to certain location. Did not use gym or garden, did had breakfast in the hotels for couple days. I would say if it is included fine, if not, I would eat breakfast outside as they serve the same menu all the times (ham, hot dogs, sausage, corn, fish dumling, beef dumling), congree, veggie noodles, egg to ordered, cereals, fruits, bread/toasts, and drinks. Need chili oils... and if they can add hash brown and turkey bacon for those don't eat pork w-ould be even better. Overall staffs are nice. Breakfast is 8-11 if I remembered correctly
Stayed 8 nights in Nov 2022
Response from Hotel Manager - Man Ieong on 4 Jan 2023
Dear Richard,Thank you for taking the time to share your experience with us in your recent stay. We are happy to learn that you had a great time in our hotel.We hope you will return to Silka Tsuen Wan, Hong Kong in the near future.Yours sincerelyMan IeongGeneral Manager

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Compare to Ease Access Tusen Wan that my husband loved back in 2018, this is a new winner. The standard unit has a fridge and has its own air purifier in each room. We were given 2 tall water bottles everyday, Ease Access's water bottles are half of the size. Staff does not have issue to provide extra sugar, creamer and coffee package when we requested it. Ease Access housekeeping staff gave us attitude till we complained to the front desk. I like Silka more as the room is slightly bigger, it has a desk and chair so I don't have to sit on the bed all the times. It is quiet, I don't hear guest from next door talking / walking or TV. I know next door is occupied as even the door is closed but the door keeps it unlocked. For sure, you will hear your next door guests at Ease Access. Room for improvement: I have a hard time to adjust to their beds, it is not super firm nor soft, I just have back and shoulder pain when I wake up everyday. I have less pain with Ease Access's bed even I think it is about the same softness. Like the fact that they offer shuttle, wish they have it every 30 mins instead and if they offer stops that I can catch airport express buses. I don't like to drag suitcases in MTR station. I can walk to self lanudry store in 3 mins and it opens 24 hours ($15 washing include detergents already and $25 for drying) and it texts you 5 mins before it finishes. The hotel is also closed to different restaurants bakeries & bus stops.
Stayed 4 nights in Nov 2022
Response from Hotel Manager - Man Ieong on 4 Jan 2023
Dear Richard,Greetings from the Silka Tsuen Wan, Hong Kong! We are delighted to hear that you had a satisfying stay with us. Your feedback has been extremely helpful to ensure that we continually improve and provide consistent, high quality service standards throughout the hotel. We will be most honored if we could once again be of service to you in the foreseeable future. Yours sincerely Man Ieong General Manager

10/10 Excellent

HAU LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 14 nights in Nov 2020
Response from Hotel Manager - Man Ieong on 1 Dec 2020
Thanks for rating us!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Noise isolate are bad
Stayed 15 nights in Oct 2020
Response from Hotel Manager - Man Ieong on 9 Nov 2020
Thank you for choosing Silka Tsuen Wan, Hong Kong! We have followed up the issue with the concerned department respectively. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from Hotel Manager - Man Ieong on 29 Jun 2020
Thank you for rating us!

10/10 Excellent

Hiu Wan

Stayed 1 night in Jun 2020
Response from Hotel Manager - Man Ieong on 6 Jul 2020
Thank you for rating us!

10/10 Excellent

Verified traveller

Stayed 13 nights in Jun 2020
Response from Hotel Manager - Man Ieong on 29 Jun 2020
Thank you for rating us!

10/10 Excellent

kin fat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jun 2020
Response from Hotel Manager - Man Ieong on 22 Jun 2020
Thank you for rating us!

6/10 Okay

Kwok tong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Hotel Manager - Man Ieong on 5 Jun 2020
Thank you for rating us!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Hotel Manager - Man Ieong on 25 May 2020
Thank you for rating us!

10/10 Excellent

YAZAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarantine
This hotel is a very nice hotel with good service. They have a free shuttle to mtr station also. I need to mention that I really respect this hotel, as during the covid-19 pandemic, all the hotels refused to accept any visitors who had been overseas. All the hotels gave up on helping people during the crisis and only focused on their reputations rather than helping the community. This hotel was one of the few that accepted people from overseas (whether with compulsory or not self quarantine) with a very reasonable and affordable price. They offered special packages for 14 days for such purpose. They stood with HK people during their hard time, which is something I highly respect. Therefore, I highly recommend this hotel.
Stayed 13 nights in Mar 2020
Response from Man Ieong, Hotel Manager on 2 Apr 2020
Dear YAZAN It was a pleasure having you as our guest at Silka Tsuen Wan, Hong Kong! Much appreciated your compliments on our FREE in-town shuttle bus services as well as courtesy services. AS said "We work with the people of Hong Kong and will overcome any obstacle together", our hotel will be keeping highest hygiene & service standards and provide a comfortable and safe environment for guests and employees alike. We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay. Warmest regards, Man Ieong Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
disrespectful receptionist
When we were checking in, the receptionist was chatting with her friend with the office phone, and I feel it very disrespectful and she did not go through a lot of the hotel policy, and should give more directions to how to get there.
Stayed 1 night in Feb 2020
Response from Man Ieong, Hotel Manager on 24 Feb 2020
Thank you very much for choosing Silka Tsuen Wan and for taking the time to share your feedback about your recent stay with us. We are so sorry to hear you were disappointed with the check in process. Our management had been notified and training will be arranged for all front-line staff. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

10/10 Excellent

Mr.W

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was very nice as the staff members were very sincere and professional. They treated people very well.
Stayed 1 night in Jan 2020
Response from Man Ieong, Hotel Manager on 22 Jan 2020
Dear Mr. W, Thank you for staying in Silka Tsuen Wan, Hong Kong! Much appreciated your compliments on our professional and helpful staff. Our team will be pleased to know they had a role in making your stay with us a memorable one. We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay.

8/10 Good

WAI SHUEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Man Ieong, Hotel Manager on 30 Dec 2019
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Man Ieong, Hotel Manager on 12 Dec 2019
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Florence Ng, General Manager on 2 Dec 2019
Thank you for staying with us, I look forward to seeing you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Florence Ng, General Manager on 18 Nov 2019
Thank you for staying with us, I look forward to seeing you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
the wi fi is slow, the staff is good and helpful.
Stayed 3 nights in Nov 2019
Response from Florence Ng, General Manager on 21 Nov 2019
Thank you for choosing Silka Tsuen Wan, Hong Kong! Much appreciated your compliments to our helpful and friendly staff. However, we are so sorry to hear you were disappointed with our Wi-Fi. We have followed up the issue with the concerned department respectively. Our management is much concern your valuable comments and strive to do the best in services. We look forward to hearing from you again soon!

6/10 Okay

Ricky

Travelled with family and small children, Business traveller, Travelled with group
Check in process is quite efficient. Location not good due to far away to MTR station.
Stayed 1 night in Nov 2019
Response from Florence Ng, General Manager on 8 Nov 2019
Dear Ricky, Thank you for choosing Silka Tsuen Wan, Hong Kong! Much appreciated your compliments to our efficient check in process!! However, we are so sorry to hear you were disappointed with the location, we recommend you to take our in-town shuttle bus service to/from Hotel and Kwai Fong MTR / Airport Express Tsing Yi Station & Tsim Sha Tsui facilitate you to a joyful experience of shopping and local delicacies at the mall. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

TTY, TORONTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast is very good. Room is small but the service is good. Concierge is helpful.
Stayed 4 nights in Nov 2019
Response from Florence Ng, General Manager on 21 Nov 2019
Dear TTY, It was a pleasure having you as our guest at Silka Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with the buffet breakfast as well as courtesy services provided by our concierge team. Our team will be pleased to know they had a role in making your stay with us a memorable one. We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Florence Ng, General Manager on 30 Oct 2019
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and clean. However, the location is bit far away from the tourist spots in TsT and Central .
Stayed 6 nights in Oct 2019
Response from Florence Ng, General Manager on 18 Oct 2019
Dear Sir / Madam It was a pleasure having you as our guest at Silka Tsuen Wan, Hong Kong! Much appreciated your compliments regarding our cleanliness & attentive services; FREE shuttle bus service provided and facilitate you to a joyful experience of shopping at TsT, it only 40 minutes driving distance. We look forward to hearing from you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Florence Ng, General Manager on 10 Oct 2019
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Victor Que Sui

Stayed 1 night in Sep 2019

8/10 Good

SMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in HK
Good hotel. Front desk stuffs are friendly. We will stay again.
Stayed 2 nights in Sep 2019
Response from Florence Ng, General Manager on 13 Sep 2019
Dear SMA, We are delighted to hear that you enjoyed your stay at Silka Tsuen Wan, Hong Kong. Glad to receive your positive comments about our helpful staff as well as attentive service. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

6/10 Okay

Wing Hong Patrick

Liked: Staff & service
I need to wait ages for the hot shower
Stayed 2 nights in Sep 2019
Response from Florence Ng, General Manager on 11 Sep 2019
Dear Patrick, Thank you for choosing Silka Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with the hot water. We have followed up the issue with the concerned department respectively. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Value of money
Stayed 2 nights in Aug 2019
Response from Florence Ng, General Manager on 26 Aug 2019
Thank you for your high recommendation regarding your stay at the Silka Tsuen Wan, Hong Kong. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the location and the shuttle services this hôtel provides. The AC in the room is really damp... I bought new books and the pages crumpled after a day. I hadn't even read them yet! My clothes are always cold and damp in the morning too... No matter how long I put them out for, they'd still be damp. The staff were super friendly and accommodating!
Stayed 11 nights in Aug 2019
Response from Florence Ng, General Manager on 22 Aug 2019
It was a pleasure having you as our guest at the Silka Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with our convenient location as well as FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. For the high humidity, we have followed up with concerned departments to review and improvement. Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Florence Ng, General Manager on 20 Aug 2019
Thank you for staying with us, I look forward to seeing you soon.

8/10 Good

Verified traveller

Stayed 15 nights in Aug 2019
Response from Florence Ng, General Manager on 19 Aug 2019
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star
Amazing very clean and comfortable
Stayed 4 nights in Jul 2019
Response from Florence Ng, General Manager on 12 Aug 2019
Thank you for your high recommendation regarding your stay at the Silka Tsuen Wan, Hong Kong. We appreciate your compliments on our clean and comfortable room. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Modern looking hotel on the inside. Daily cleaner to make the bed and top up refreshments as well as do a decent clean on bathroom and room areas. These really do a good job! Free shuttle bus service to Kwai that runs every 30mins but last shuttle bus is 10:15 from Kwai fong back to hotel
Stayed 13 nights in Jul 2019
Response from Florence Ng, General Manager on 24 Jul 2019
It was a pleasure having you as our guest at the Silka Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with our room cleanliness as well as FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. Your feedback is much appreciated, and we look forward to welcoming you back soon!

10/10 Excellent

chifeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good and clean
Stayed 1 night in Jul 2019
Response from Florence Ng, General Manager on 10 Jul 2019
Dear chifeng, We are delighted to hear that you enjoyed your stay at Silka Tsuen Wan, Hong Kong. Glad to receive your positive comments about our room cleanness. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

8/10 Good

Chi Wing Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is great
It is great. And the reception are very nice to solve my problems
Stayed 1 night in Jul 2019
Response from Florence Ng, General Manager on 9 Jul 2019
Dear Chi Wing, We are delighted to hear that you enjoyed your stay at Silka Tsuen Wan, Hong Kong. Glad to receive your positive comments about our attentive service. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff is warm. Room is too small. No cabinet for luggage. Location is not accessible and difficult to find. Hidden in a place where area is not clean.
Stayed 1 night in Jun 2019
Response from Florence Ng, General Manager on 4 Jul 2019
Thank you for choosing Silka Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with our room assignment and location. We have different room categories with spacious and cozy bedroom, please visit us for more details. We recommend you to take our in-town shuttle bus service to/from Hotel and Kwai Fong MTR / Airport Express Tsing Yi Station & Tsim Sha Tsui facilitate you to a joyful experience of shopping and local delicacies at the mall. We are much concern your valuable comments and strive to do the best in the future. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

2/10 Terrible

Tao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty walls and dirty carpet. The room was moldy and made our stay extremely uncomfortable and be ware that the hotel service is very informal. They don’t give you even the basic supplies like shampoo, conditioner and lotion sort of stuff unless you ask them and some rooms don’t have hot water at the basin depending on what type of tap you get. They promise on their website they provide free dunking water and smart phone, but we didn’t see a thing of them. Very very bad experience and we will never ever come back again.
Stayed 2 nights in Jun 2019
Response from Florence Ng, General Manager on 2 Jul 2019
Dear Tao, Thank you very much for choosing Silka Tsuen Wan and for taking the time to share your feedback about your recent stay with us. We are regret to learn of your experience encountered, which is not the level of service that our team strives to provide. Your feedback was shared with our team and we will improve promptly and accordingly. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Mary, Taiwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast every day. Staffs are very friendly and helpful. Free shuttle to the train station.
Stayed 13 nights in Jun 2019
Response from Florence Ng, General Manager on 2 Jul 2019
Dear Mary, It was a pleasure having you as our guest at the Silka Tsuen Wan. We are thrilled to read you had an enjoyable experience and that you were impressed with buffet breakfast, helpful and friendly staff as well as FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Difficulties communicating what you need due to language barrier. Food served during breakfast reminds me of school cafe lunch (canned sausages, ham soaked in water, corn, steamed cabbage, red beans, etc. The hotel will benefit from hiring new chef.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that were given was much smaller then the room advertised. Livable, but tight.
Stayed 4 nights in May 2019
Response from Florence Ng, General Manager on 6 Jun 2019
Thank you for choosing Silka Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with our room assignment. We have different room categories with spacious and cozy bedroom, please visit us for more details. We are much concern your valuable comments and strive to do the best in the future. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Florence Ng, General Manager on 3 Jun 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very good hotel with polite staff members. Location is good with many stores and restaurants around the hotel. Shuttle bus to train station is good. Breakfast is also good with very nice people servicing there. The only issue may be the room is pretty small with little open spaces. This may be the case for many hotels in Hong Kong and Japan.
Stayed 3 nights in May 2019
Response from Florence Ng, General Manager on 30 May 2019
Dear Shawn, It was a pleasure having you as our guest at the Silka Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with our helpful and friendly staff as well as convenient location. Apart of the local dining nearby, hotel provide FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. We have different room categories with spacious and cozy bedroom, please visit us for more details. Your feedback is much appreciated, and we look forward to welcoming you back soon!