Land view from property

Reviews of Fortune Resort, Kalimpong - Member ITC's hotel group

2.5 out of 5
Fortune Resort, Kalimpong - Member ITC's hotel group
Upper Cart Rd, Kalimpong, West Bengal

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 2 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
The room and washroom were spotless, and all the public rooms were very well-appointed. Heaters were always available and placed nearby. The food was delicious and nicely presented, The staff couldn't have been more helpful and friendly. Very pleased that I stayed with you. Thank you.
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Feb 2024
Dear Ms. Lain, We appreciate your positive feedback regarding your stay with us. It's great to know that you found our rooms spotless, and public areas well-appointed. Ensuring our guests’ comfort with amenities such as heaters is our top priority. We're also glad that you enjoyed the food we serve. Our culinary team surely puts a lot of effort into providing our guests with a variety of delicious and well-presented meals. Your kind words about our staff are especially heartwarming. They strive to provide exceptional service, and your compliment will act as an encouragement for them to continue doing their best. We're happy that your stay with us was enjoyable. Your satisfaction is what we strive for every day. We look forward to offering these experiences to you again on your next visit.Thanks & Regards,Prasanna Ray

8/10 Good

Sumit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Property could use some upgrades
Stayed 1 night in Oct 2023
Response from Prasanna Ray on 5 Nov 2023
Dear Valued Guest,Greetings !!It was a pleasure having you stay with us at Fortune Resort Kalimpong! We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was extremely pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Warm Regards,Prasanna Ray

8/10 Good

Karim

Stayed 2 nights in Oct 2023
Response from Prasanna Ray on 4 Nov 2023
Dear Valued Guest,Greetings !!It was a pleasure having you stay with us at Fortune Resort Kalimpong! We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was extremely pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Warm Regards,Prasanna Ray

10/10 Excellent

Jigme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Recommend to anybody that needs a relaxing place to stay
Stayed 1 night in Oct 2023
Response from Prasanna Ray on 2 Nov 2023
Dear Valued Guest,Greetings !!It was a pleasure having you stay with us at Fortune Resort Kalimpong! We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was extremely pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Warm Regards,Prasanna Ray