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Reviews of The Hotel Galleria Jeddah, Curio Collection by Hilton

5 out of 5
The Hotel Galleria Jeddah, Curio Collection by Hilton
Muhammad Ibn Abdul Aziz, Jeddah, Makkah Province

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 75 reviews" "
Rating 8 - Good. 11 out of 75 reviews" "
Rating 6 - Okay. 5 out of 75 reviews" "
Rating 4 - Poor. 8 out of 75 reviews" "
Rating 2 - Terrible. 5 out of 75 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

8/10 Good

Majed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

CAROLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location the most and when we arrived we were greed by the local manager as it was their official celebration of the first Hilton Curio in Saudi Arabia. The decorations were beautiful and tastefully done. The staff in general were very professional and helpful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Hajar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

MOSTAFA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

MOSTAFA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

6/10 Okay

rajaa

Business traveller
Liked: Cleanliness, staff & service
The hotel in general is good but the bedding is wet and humid. The breakfast is average
Stayed 1 night in Jun 2023

10/10 Excellent

fahad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location
Stayed 1 night in Jun 2023

8/10 Good

yann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Apr 2023

4/10 Poor

Mohammed

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Abdullah

Stayed 1 night in Jan 2023

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best luxury hotel i have ever visited. Everything was perfect, from the front desk to the room, and the breakfast was top notch.

8/10 Good

Fawziah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take it or you will lose
The hotel is nice. Location is perfect. Room size is good. Food is delicious. But they have to work on criticism from guests. I stayed last year in this hotel and again this time, i have the same complaint, No bell boy at the entrance to take your luggages and the reception is in M level so you can’t leave your bags with no attendance. That problem never solved, it is annoying. This is a 5- star hotel with no bell boy or even a conceirge except one running here and there!!!.
Stayed 4 nights in Dec 2022

10/10 Excellent

Shehryar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at The Galleria. Grand hotel and nice and clean. Staff very helpful.
Stayed 2 nights in Apr 2022
Response from Hotel Management on 10 May 2022
Dear Mr. Shehryar, Thank you for giving us the time to rate the hotel! Your observation is important to us so that we can always provide the best to be at your best We are glad you enjoyed your stay and we hope to see you again soon. Best Regards,

8/10 Good

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building My itinerary was not with them so the check in was a vit longer
Stayed 2 nights in Feb 2022
Response from Hotel Management on 21 Feb 2022
Dear Mr. Hubert, Thank you for giving us the time to rate the hotel! Your observation is important to us so that we can always provide the best to be at your best We are glad you enjoyed your stay and we hope to see you again soon. Best Regards,

10/10 Excellent

Emad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
The Hotel Galleria By Elaf is one of the best hotel in Jeddah 1. Room very comfortable and isolated (you can sleep well). 2. Parking space is fair
Stayed 1 night in Jan 2022
Response from Hotel Management on 2 Feb 2022
Dear Mr. Emad, Thank you for giving us the time to rate the hotel! Your observation is important to us so that we can always provide the best to be at your best We are glad you enjoyed your stay and we hope to see you again soon. Best Regards,

8/10 Good

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at the hotel and I find it very convenient
Stayed 2 nights in Jan 2022
Response from Hotel Management on 30 Jan 2022
Dear Ms. Sara, Thank you for giving us the time to rate the hotel! Your observation is important to us so that we can always provide the best to be at your best We are glad you enjoyed your stay and we hope to see you again soon. Best Regards,

10/10 Excellent

Dawn

Stayed 6 nights in Dec 2021

4/10 Poor

Khalid

Disliked: Cleanliness, staff & service
Arrived late U fortunately first room given to me had a loud noise from the AC, informed the reception but instead of changing the room that they promised, the room service gentleman was trying to convince that there was no noise!! So they finally decided to change the room but unfortunately the room smell was disgusting So I requested another change and accepted all consequences Receptionist were very polite and helpful though.
Stayed 2 nights in Dec 2021
Response from Hotel Management on 19 Dec 2021
Dear Mr. Khalid, Thank you for taking the time to share your feedback. While we wish the experience was better, feedback like this is what we use to improve the level of service. We work hard to provide an exceptional guest experience, and it is clear in this case that the experience did not meet your expectations, We can assure that we will do our best to give you a better experience next time. Best Regards,

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and close to shopping and restaurants
Stayed 2 nights in Dec 2021
Response from Hotel Management on 19 Dec 2021
Dear guest, Ms.: Angela, Thank you for giving us the time to rate the hotel! Your observation is important to us so that we can always provide the best to be at your best We are glad you enjoyed your stay and we hope to see you again soon. Best Regards,

10/10 Excellent

Waleed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent locaton and nice hotel
Excellent locaton and very good hotel lobby
Stayed 3 nights in Nov 2021
Response from Hotel Management on 19 Dec 2021
Dear Mr. Waleed, Thank you for giving us the time to rate the hotel! Your observation is important to us so that we can always provide the best to be at your best We are glad you enjoyed your stay and we hope to see you again soon. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100%
Comfortable, friendly staff , good location
Stayed 3 nights in Nov 2021
Response from Hotel Management on 19 Dec 2021
Dear guest, Thank you for giving us the time to rate the hotel! Your observation is important to us so that we can always provide the best to be at your best We are glad you enjoyed your stay and we hope to see you again soon. Best Regards,

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Muath

Stayed 1 night in Oct 2021
Response from Hotel Management on 19 Dec 2021
Dear Mr. Muath, Thank you for giving us the time to rate the hotel! Your observation is important to us so that we can always provide the best to be at your best We are glad you enjoyed your stay and we hope to see you again soon. Best Regards,

10/10 Excellent

Ahmed

Stayed 1 night in Oct 2021

10/10 Excellent

Khalid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
It was amazing experience
Stayed 1 night in Sep 2021

8/10 Good

Fawziah

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is nice, clean, good location. But, the receptionist and concierge are not so well. During check-in which was in M level, the concierge asked me to check in up and bring him down the room number. It sounds weird. The disaster the receptionist during check out asked me to take my bags down to the concierge to keep them with them till the time of my flight. 5- star hotels should help the customer in a better way than this.
Stayed 1 night in Sep 2021

10/10 Excellent

Nuha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great
Everything is Great except the time period of the swimming pool, restaurant and the coffee are too Short
Stayed 2 nights in Aug 2021
Response from Hotel Management on 12 Sep 2021
Dear Ms. Nuha Thank you for giving us the time to rate the hotel! Your observation is important to us so that we can always provide the best to be at your best We are glad you enjoyed your stay and we hope to see you again soon. Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Reception service was terrible not friendly at all no exception.
Stayed 3 nights in Aug 2021
Response from Hotel Management on 12 Sep 2021
Dear Guest, Thank you for taking the time to share your feedback. While we wish the experience was better, feedback like this is what we use to improve the level of service. We work hard to provide an exceptional guest experience, and it is clear in this case that the experience did not meet your expectations, I can assure that we will do our best to give you a better experience next time. Best Regards,

10/10 Excellent

Osama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

wissam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed experience
The hotel don’t offer any type of support services and concierge for guests ! Reception was not helpful and rude
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are flexible with what you want to do
Stayed 1 night in Jun 2021

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Really amazing hotel, I recommend to have you stay there as its perfect location
Stayed 1 night in May 2021
Response from Hotel Management on 5 May 2021
Dear Mr. Yousef, Thank you for taking the time and write the amazing review, we appreciate your time Guest satisfaction is our main aim and we would like to see again in the nearest future Best Regards, Hotel Management

2/10 Terrible

Abdulrahman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Hotel Management on 4 May 2021
Dear Mr. Abdulrahman, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The way the management handled a small hiccup is outstanding.
Stayed 5 nights in Mar 2021
Response from Hotel Management on 4 Apr 2021
Dear Guest, Thank you for taking the time and write the review We are happy you have enjoyed your stay and looking forward to see you again Our aim is to meet and exceed our guest’s expectations Best Regards, Hotel Management

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
الفندق بشكل عام جيد لكن يحتاج الى تطوير بالخدمات عند القدوم لم تكن الغرفة جاهزة واضطررت الى الغاء موعد عمل الأسرة قاسية ومزعجة بالنوم المخدات من الريش الخفيف وطرية جدا اضطررت الى طلب مخدتين اضافية لكل سرير لكنهم احضروا واحدة فقط لكل سرير ادوات دورة المياه الفضية بها صدأ طلبت تغيير الغرفة لطابق اعلى لليوم الثاني ولم يتم التغيير ولا حتى الاعتذار من عدم التوفر عند المغادرة طلبت عامل لإنزال الأمتعة من الغرفة ولكن تأخرنا لأكثر من نصف ساعة واضطررنا لإنزالها شخصيا الممتاز لديهم بوفيه الافطار وخاصة تعامل طاقم الضيافة
Stayed 2 nights in Jan 2021
Response from إادارة الفندق on 27 Jan 2021
:ضيفنا العزيز نود ان نشكرك على اختيار فندق جاليريا من ايلاف وعلى ترك تقييمك لدينا, سوف نقوم بالعمل مع فريق الفندق على جميع النقاط المذكورة عاليه حتى لا تتكرر مرة اخرى وجعل الفندق الاختيار الامثل لاقامتك القادمة شكرا لكم مع تحيات إدارة الفندق

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Hazem on 23 Dec 2020
Thank you for taking the time to share your feedback.

2/10 Terrible

Sundos

Disliked: Staff & service, property conditions & facilities, room comfort
The worst hotel management
we arrived at 8 pm, the reception was full of customers awaiting for checkin. We came back after one hour and they advised that our room is not ready yet. The hotel was over booked and they couldn’t control the checkin. We talked to the manager Mr Muneer .. he said the room might be ready after another hour meaning after 11 pm. We got very upset and I told him I will take a room at the hotel nearby and he should pay gor this night since my stay at the Galaria is paid and non refundable. Issue is not resolved yet and it’s under discussion with the manager.
Stayed 2 nights in Sep 2020
Response from Hazem on 23 Dec 2020
Thank you for taking the time to share your feedback.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and the Hotel is superb plus the location is bery good
Stayed 1 night in Oct 2019
Response from The Hotel Galleria on 19 Oct 2019
Dear Valid guest, We are glad that you had an enjoyable stay, and we look forward to welcome you in the future at your second home The hotel Galleria.

10/10 Excellent

Farouk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The Hotel Galleria management on 6 Nov 2019
Dear Mr. Farouk, Many thanks for your great feedback, we appreciate the time you have took to rate your experience, and we look forward to welcome you in the future. Thank you Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Director of Sales & Marketing on 14 Nov 2019
Dear Valid guest I have tried to reach your contact number with no luck, please feel free to contact me to understand more where did we fail to provide you the best hospitality experience you were looking for, Thank you

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hazem on 23 Dec 2020
Thank you for taking the time to share your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Hazem on 23 Dec 2020
Thank you for taking the time to share your feedback.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes. Everything is okay great location nice room and service
Stayed 1 night in Jul 2019
Response from Hazem on 23 Dec 2020
Thank you for taking the time to share your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Beautiful building, new facilities Very small bathroom. Average/poor service (i.e. never re-ordered or cleaned the room during a multi-day stay). Minibar was empty and could not find anything to drink at night Did not have decaf coffe or non diary mik for breakfast
Stayed 1 night in Jul 2019
Response from Hazem on 23 Dec 2020
Thank you for taking the time to share your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I'd like more flexibility of cancelling you can add options daily for 24 house.
Stayed 1 night in Jul 2019
Response from Hazem on 23 Dec 2020
Thank you for taking the time to share your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful New Facility with fatastic service staff
Stayed 2 nights in Apr 2019
Response from Hazem on 23 Dec 2020
Thank you for taking the time to share your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and unique building and design from outside and inside , nice location
Stayed 2 nights in Dec 2018
Response from Hazem on 23 Dec 2020
Thank you for taking the time to share your feedback.