All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 756 out of 1000 reviews" "
10 - Excellent
756
Rating 8 - Good. 135 out of 1000 reviews" "
8 - Good
135
Rating 6 - Okay. 48 out of 1000 reviews" "
6 - Okay
48
Rating 4 - Poor. 32 out of 1000 reviews" "
4 - Poor
32
Rating 2 - Terrible. 29 out of 1000 reviews" "
2 - Terrible
29
9.6/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Excellent
Lonnie Dale
Travelled with partner
18 May 2024
One of the best mattresses I’ve ever slept on. Wonder facility with lots to do within walking distance including concerts by major bands.
Lonnie Dale
Stayed 1 night in May 2024
Response from Melissa Penaflor on 19 May 2024
Dear Lonnie Dale, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Very accommodating , especially with the storms we had. They let me check out late as well
William
Stayed 1 night in May 2024
Response from Melissa Penaflor on 21 May 2024
Dear William,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
4/10 Poor
Sammy Thuy
17 May 2024
Liked: Staff & service
Sammy Thuy
Stayed 4 nights in May 2024
Response from Melissa Penaflor on 19 May 2024
Dear Sammy Thuy, Thank you for taking the time to share your thoughts regarding your experience. Your feedback is important to us. Would you be so kind to further comment on your experience, I would be most appreciative. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
8/10 Good
Jalila
14 May 2024
Liked: Cleanliness
Jalila
Stayed 2 nights in May 2024
Response from Melissa Penaflor on 16 May 2024
Dear Jalila, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Karyna, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Christopher, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Great staycation and we enjoyed the Como Social Club.
Shelly
Stayed 1 night in May 2024
Response from Melissa Penaflor on 6 May 2024
Dear Shelly, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.
Dear Stephen, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
No free Wi-Fi no free water no shuttle But super clean
Jennifer
Stayed 3 nights in Apr 2024
Response from Melissa Penaflor on 30 Apr 2024
Dear Jennifer,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team.I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excellent
Caitlin
Business traveller, Travelled with group
19 Apr 2024
Liked: Amenities
Beautiful, clean and great service
Caitlin
Stayed 3 nights in Apr 2024
Response from Melissa Penaflor on 21 Apr 2024
Dear Caitlin,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Allie
19 Apr 2024
Liked: Property conditions & facilities
All was good and quit
Allie
Stayed 1 night in Apr 2024
Response from Melissa Penaflor on 21 Apr 2024
Dear Allie,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Maria del Carmen, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
This was a perfect location to have a shopping and dining weekend. Highly recommend.
Roger
Stayed 2 nights in Mar 2024
Response from Melissa Penaflor on 10 Apr 2024
Dear Roger,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Melisa M, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Karen, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Starcania, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 Good
virginia
29 Mar 2024
virginia
Stayed 2 nights in Mar 2024
Response from Melissa Penaflor on 18 Apr 2024
Dear Virginia,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Robert, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Trevor,Thank you for taking the time to share your thoughts regarding this experience. Was there anything we could have done differently to have earned and intend to recommend score of 5?Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Shopping and dining is walkable. The service from check in to check out was exceptional!
Jennifer
Stayed 2 nights in Feb 2024
Response from Melissa Penaflor on 1 Mar 2024
Dear Jennifer, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Eddie, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Very nice hotel. Upscale rooms. Nice views. Would stay again.
Eddie
Stayed 1 night in Feb 2024
Response from Melissa Penaflor on 15 Feb 2024
Dear Eddie, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Chassity, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Rodney
Travelled with group
5 Feb 2024
Rodney
Stayed 2 nights in Feb 2024
Response from Melissa Penaflor on 14 Feb 2024
Dear Rodney, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Jonathan, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Malcom, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Rolando
19 Jan 2024
Rolando
Stayed 1 night in Jan 2024
Response from Melissa Penaflor on 14 Feb 2024
Dear Rolando, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Edward
15 Jan 2024
Edward
Stayed 1 night in Jan 2024
Response from Melissa Penaflor on 14 Feb 2024
Dear Edward, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 Good
Samantha
7 Jan 2024
Liked: Cleanliness, staff & service
Amazing, beautiful, excellent staff … but also two small roaches!
Samantha
Stayed 4 nights in Dec 2023
Response from Melissa Penaflor on 14 Feb 2024
Dear Samantha, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your comment has been shared with our housekeeping and engineering team and will be investigated. We can ensure you, we do weekly inspections. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
The room was amazing! We loved everything about it and look forward to going back for our anniversary again next year! It’s clean, spacious, comfortable and the views are great. Very friendly and helpful staff as well.
Hubert R
Stayed 2 nights in Jan 2024
Response from Melissa Penaflor on 14 Feb 2024
Dear Hubert, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Francisco
2 Jan 2024
Francisco
Stayed 1 night in Dec 2023
Response from Melissa Penaflor on 14 Feb 2024
Dear Francisco, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Chester
1 Jan 2024
Chester
Stayed 3 nights in Dec 2023
Response from Melissa Penaflor on 14 Feb 2024
Dear Chester, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Gladys, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Aric
23 Dec 2023
Aric
Stayed 1 night in Dec 2023
Response from Melissa Penaflor on 14 Feb 2024
Dear Aric, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Very nice hotel but the beds are terrible. They are as hard as concrete. Not up to typical Westin standards
James
Stayed 1 night in Dec 2023
Response from Melissa Penaflor on 14 Feb 2024
Dear James,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our front office leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Dear Georg Soeren, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Wonderful hotel! Very Clean, near Market Street and Mall, Fountain Plaza and restaurants. Sorriso Restaurant, conveniently located within the hotel, is a must to put on your list.
elizabeth
Stayed 2 nights in Nov 2023
Response from The Malvenator on 27 Nov 2023
Dear Elizabeth,We are glad to hear that your overall experience was exceptional and look forward to welcoming you back soon.Guest Services
A very nice and comfortable hotel with good amenities and a friendly staff.
Verified traveller
Stayed 3 nights in Nov 2023
Response from Melissa Penaflor on 24 Nov 2023
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Solanch,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon
Dear Chris,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon
10/10 Excellent
Carla, Houston
15 Oct 2023
Carla
Stayed 1 night in Oct 2023
Response from Melissa Penaflor on 5 Nov 2023
Dear Carla,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Sharon, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Andres
1 Oct 2023
Liked: Cleanliness, staff & service
Andres
Stayed 1 night in Sep 2023
Response from Melissa Penaflor on 4 Oct 2023
Dear Andres,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Maria, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Melissa Penaflor Front office Supervisor
Dear Fred, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Melissa Penaflor Front office Supervisor