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Reviews of Comfort Suites - Near The Galleria

2.5 out of 5
Comfort Suites - Near The Galleria
6221 Richmond Ave, Houston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 238 out of 570 reviews" "
Rating 8 - Good. 193 out of 570 reviews" "
Rating 6 - Okay. 70 out of 570 reviews" "
Rating 4 - Poor. 34 out of 570 reviews" "
Rating 2 - Terrible. 35 out of 570 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nataliia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Natalie

Stayed 1 night in May 2024

10/10 Excellent

Ashley, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Joachin

Travelled with partner
Liked: Cleanliness, staff & service
Near to shoping and eating places
Stayed 2 nights in May 2024

2/10 Terrible

DANIEL

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst hotel I've ever stayed in in my life. The first room I was offered smelled bad as soon as I entered. The water didn't come out strong, the water was cold, and the TV didn't work. When I complained, I told them that the water from the original shower was not hot, so I moved them to another room, but the water in that room came out hot. It was a lie. The door key to the other room did not work over time, so I changed it three times, the bathroom was dirty, and the toilet kept making noises and I couldn't sleep. It is foolish to pay to stay here.
Stayed 2 nights in Apr 2024

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is unsafe! My room had plumbing issues, a shower curtain that would not close, causing water to spray onto the floor, and no bath mat. Housekeeping would leave stained towels and half-empty bottles of shampoo and conditioner; I don’t recommend this hotel for several reasons. Electrical issues were documented during my stay One lady named Jackie was very helpful and friendly, the only thing the property had in its favor. Dark and Dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Atsuko, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Strangers walking around in the back parking lot with no security
Stayed 3 nights in Feb 2024

4/10 Poor

Jennifer

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I normally stay at Comfort Suites, and they're clean. This one was ran down. Workers smoking right where you walk in. The entrance door in the back of the hotel was broken. Got to my room and the drawers were open at each night stand, cobb webbs on the light fixtures, doors were filty. The hotel had a musky smell. There are strip clubs right by it. Just did not feel safe. Heard car alarms in the hotel parking lot going off in the middle of the night.
Stayed 3 nights in Feb 2024

8/10 Good

kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was good for the time we stayed . The staff was friendly and helpful. The only problem is the building is in need of some repair in the rooms especially the bath area,
Stayed 2 nights in Feb 2024

10/10 Excellent

Yousef

Liked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay
All was good. Room was big. Bed and pillows for us was good to. Easy to get in and out. A little fas station market right next door. Rate was great to. Hot breakfast was ok. A number of things to choose from.
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

JACQUELINE

Travelled with partner
Liked: Property conditions & facilities
They need to reevaluate those that are in charge of cleaning the rooms. I was not happy and found candy stuck on the phone
Stayed 3 nights in Jan 2024

8/10 Good

CAROLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Ryan

Travelled with group
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

8/10 Good

Mourad

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Maricarmen

Stayed 1 night in Jan 2024

8/10 Good

Erick Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
that was ok
Stayed 2 nights in Dec 2023

8/10 Good

Ameer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. The building was clean. The staff were so nice. The fixtures were a little dated and could use an update but otherwise i dont really have anything to complain about.
Stayed 3 nights in Dec 2023

8/10 Good

Brett

Stayed 1 night in Dec 2023

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, amenities
Best place to stay when traveling!
Stayed 2 nights in Nov 2023

2/10 Terrible

Gwendolyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
So we had a reservation booked from 7/5-7/8 we checked in and paid went to our room and within10mins saw roaches in the daylight! We immediately took pictures then went down to talk to the manager on duty - showed him the pics and asked for a refund. He said he would refund us and apologized. Well it’s 11/28 and we still haven’t received our refund. Called Expedia to see if they could get our money back since we booked thru them and they said they would call the hotel and get our refund. Well today I get an email saying they will not be refunding us our money per the hotel. I would never stay here or book thru Expedia ever again spend a little more money to get quality service! Read the reviews about the roaches I wish I had before booking!

8/10 Good

Kopylova

Stayed 1 night in Nov 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Deal
Stayed 3 nights in Sep 2023

10/10 Excellent

Andrayani

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place to stay. also the breakfast really good. the staff also excellence.
Stayed 1 night in Oct 2023

6/10 Okay

Antoinette

Has water stop n reasonable price
Stayed 2 nights in Oct 2023

6/10 Okay

Debbie

Travelled with partner
Liked: Staff & service, amenities
There was gunshots at night, adult night club near by, a lot of noise at night Staff was courteous.
Stayed 9 nights in Sep 2023

10/10 Excellent

Annette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all Friendly Staff, nice. Breakfast Convenient to wholesale shopping area.
Stayed 1 night in Oct 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok

8/10 Good

Amy

Travelled with partner
Average
Stayed 4 nights in Sep 2023

6/10 Okay

George

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located close to restaurants and local highways.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kenswill

Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Ali

Stayed 2 nights in Sep 2023

10/10 Excellent

Ramy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is really good
Stayed 1 night in Sep 2023

2/10 Terrible

Sanad

Disliked: Cleanliness, staff & service, property conditions & facilities
It really Nast and the weed smell is disgusting
Stayed 1 night in Aug 2023

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

PAUL, Houston

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The place was run down. Pipes and fittings were rusty. The toilet was terrible. It was so low to the floor it was almost a squatter. The water level in the toilet was so high it almost touched your bum. For men, it presented an altogether different and disgusting problem. The A/C was noisy. My room fronted Richmond Ave. with light and noise. Travelocity people should have been given inside rooms without the light and noise issues. I would not stay there again.

4/10 Poor

Lawson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

David, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to and parking was simple
Stayed 1 night in Jul 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023