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Reviews of Smile HOTEL Hirosaki

2.5 out of 5
Smile HOTEL Hirosaki
73-2 Dotemachi, Hirosaki, Aomori-ken

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 50 reviews" "
Rating 8 - Good. 15 out of 50 reviews" "
Rating 6 - Okay. 14 out of 50 reviews" "
Rating 4 - Poor. 2 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, amenities
On the page it says that there is parking available for ¥500, but when you get to the hotel there aren't any signs telling you were to park. I ended up having to park in a random paid lot a couple blocks away from the hotel. When you take the escalator up to the lobby it appears that the hotel is pretty nice. On check in the gentleman asked if I had a car and to put down my plate to pay. He then showed me a map of where to park, it was already too late for that. Once you take the elevator to the floors with the rooms it looks pretty aged and could use some updates. The room was on the smaller side and was clean. The bed was very firm with a single small and extremely flat pillow. Would I stay here again? Probably not, I don't think I received enough value for the amount that it cost to stay here, as it was pretty expensive.
Stayed 1 night in Nov 2021

6/10 Okay

Luong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and affordable, with polite and helpful staff. A very pleasant stay.
Stayed 3 nights in Aug 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Asad

Liked: Staff & service
Tanbo art Trip to Hirosaki - Sept 2018
The hotel is 15 to 20 min away from the JR train station so location wise it is not convenient if you will be using train. Hotel itself is pretty basic - small room but it is ok to crash for a night or two. The carpeting in the rooms needs changing - looks pretty bad. Breakfast is also pretty basic but for an extra $7 its ok. At least one person on the front desk staff can speak English and they are all polite and helpful. wifi signal was strong in my room so no complaints there. Local area is all commercial with many shops and restaurants. Hirosaki castle and park are about 15 min walk and are worth seeing. Overall its an ok place to crash for a night if you are a solo traveller like me but I will not stay there again because of the distance from JR train station.
Stayed 1 night in Sep 2018

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at many hotels in Japan and the Smile hotel in Hirosaki has the most comfortable bed. They have a memory foam mattress topper and a nice pillow.
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hirosaki Bargain
Excellent location-Hotel is conveniently located half way between the train station and Hirosaki castle. Staff are friendly and breakfast was delicious although western breakfast options were very limited. Room was comfortable and clean

8/10 Good

Treesagreen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Need taxi or bus from station...10 minutes walk to Castle..convenience store close by, staff very helpful, room small but adequate, has all you need, very clean and comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お心遣いが魅力
チェックインの際に、レディス限定フロアの禁煙に空きがあるとの事で、変更のご提案をいただきました。アメニティの充実、価格変更が必要ない事なども説明してくださいました。 コロナで大変な中、お心遣い、お部屋の清潔感に感謝です。また泊まりたいなって思いました。
Stayed 1 night in Oct 2020

10/10 Excellent

HIROYUKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

Yoshihide

Liked: Cleanliness, staff & service
Good breakfast
This hotel is located about 15 minutes on foot from the JR Station. It's a three-minute walk from another station of another line. It's in a very good location for sightseeing in this town. This hotel is relatively old. It does not have a public bath but they provide a good breakfast. The room is quite small but they offer free wifi.
Stayed 1 night in Jul 2020

10/10 Excellent

TAKUYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフ一人一人が丁寧でした。また、街へのアクセスがよく便利でした。朝食も美味しかったです。
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

koko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
弘前城
静かな環境でゆっくり休めました❗弘前城にも近く観光しやすい場所でした
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
よかったです◎
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

ビジネス利用なら最高です。
朝食バイキング豊富な食材で満足しました。ビジネス利用ならお勧めホテルだと思います。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店乾淨、空間大小尚可,距離車站有些距離,但剛好在弘前睡魔祭的路線上。
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いホテル‼︎
とっても良いホテルだと感じました! なんと言っても朝食が美味しかったです。 ベットも寝やすくてゆっくり出来ました! 強いて言えば歯ブラシが硬すぎて歯茎を痛めてしまったのでもう少し柔らかいと良いかなぁ〜と思いました(^^) また利用したいです‼︎
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
気持ちの良い朝食バイキング
朝食バイキングがとても良かった。メニューが豊富な上に青森ならではの工夫があり、3日間滞在しても飽きることがなかった。特にスタッフがすばらしい。こまめに気を配って、料理も十分補充できていて、配膳台周囲が汁こぼれなど無くとてもきれいで気持ちよく利用できた。 フロントで無料配布している入浴剤も嬉しかった。 場所は駅からは徒歩10分と少し遠いが、観光ポイントに近く、買い物や食事処も充実している。
Stayed 2 nights in Aug 2019

6/10 Okay

Hartmut, Berlin

Travelled with partner
Liked: Staff & service
Sehr gutes Frühstück, Einrichtungen des Hotels sind ok, Verkehrsanbindungen und Lage zum Bahnhof ist gut.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
飯店人員服務好,但旅館設備太舊,不值得入住
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方の対応が丁寧で気持ちよく過ごせました。
Stayed 1 night in May 2019

8/10 Good

hideki

Liked: Staff & service
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
煙店有煙味
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
風呂の浴槽の汚れが一寸気になりました。そして窓からの景色が一寸残念でしたが昔通学路に近く、遠くに見える五重塔の向こうに建つ母校を思いだし、懐かしさで心は和みました。 有難うございました。
Stayed 2 nights in Apr 2019

10/10 Excellent

yichun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応がとても良かったです。
Stayed 2 nights in Apr 2019

6/10 Okay

edee, sendai, jp

Business traveller
Liked: Staff & service
施設環境としては、可もなく不可もなく、といったところ。スタッフの対応が良く、宿泊費が安いので、コスパが高いと思います。
Stayed 1 night in Apr 2019

8/10 Good

nozomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋等は極普通でしたが兎に角朝食が美味しかったです。(´ω`)
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

wataru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出張ビジネスマン
朝食が美味しかった。
Stayed 1 night in Oct 2018

6/10 Okay

Yoshihiko

Liked: Staff & service
宿泊にお金をかけたくない(笑)観光に適している.
弘前市中心部に位置するため,観光に便利.無料で自転車を貸してくれるのはありがたかった.価格も良.
Stayed 3 nights in Sep 2018

10/10 Excellent

ぐみ, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018

10/10 Excellent

S H O I C H I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スマイルホテル弘前の感想
4月の桜祭り期間中に2泊しました。 禁煙の部屋希望でしたが、部屋の空き状況の関係で禁煙、喫煙両方に宿泊しました。 喫煙の部屋は煙草の匂いも無く、禁煙の部屋と同等の快適感がありました。 朝食はバイキングでしたが、メニュー、味とも合格レベルでした。 ホテルから弘前城公園や繁華街の鍛冶町まで歩いて行ける場所なのでとても良いと思います。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
掃除が行き届いていて 気持ちよかったです 朝食も 連泊には一品おまけがあり とても美味しかったです

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
ベッドと朝食バイキングがとてもいいです。
隣の部屋のテレビの音が聞こえてきたのにはビックリでした。 シングルの部屋なので誰かと会話することは希ですが、これでは会話も聞こえかねないです。 部屋の設備は、空気清浄機、ズボンプレッサーが配備されており、アメニティも普通にあります。 部屋の清掃や清潔感はいいです。 特筆すべきは、テンピュールのマットと枕で、とってもいい寝心地でした! それと、朝食バイキング! 郷土料理や丁寧な作りを感じさせる美味しいものばかりでとても感激しましたぁ~♪ 宿泊者だけじゃ勿体ない、是非、地元の人も朝食バイキングだけでも食べに行くといいと思いました。 繁華街にも極近くで、少数ですが、貸し自転車もあるようです。 弘前に来たらまた泊まりたいです。

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Mr.h, 横浜市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビジネスホテルはこれで十分
便利な場所にあり、貸自転車も準備してあり弘前滞在を堪能できました。フロントの皆さん親切で、870円の朝食も短期滞在なら十分に満足のいくものでした。
Stayed 1 night in Oct 2017

6/10 Okay

Keita

Stayed 1 night in Oct 2017

6/10 Okay

Mr.Dave-man, Tokyo

Disliked: Property conditions & facilities
Reasonable price and convenient place are good !
Reasonable price in middle class Hotels, and Convenient place is good Location of HIROSAKI !
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗で清潔な部屋でしたが、壁が薄いのか、上の階か隣かの足音は聞こえました。 それ以外は問題ありませんでした。

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotel is near to train station which is easier for traveler. Breakfast is good with so many options. The AC in the hotel doesn't work that we opened the window.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
弘前公園に近いホテル
弘前公園まで歩いて10分 桜祭りの時期のため周辺のホテルはほとんど満室でした 青森空港からバスで終点の弘前バスターミナルまで1時間 バスターミナルから歩いて8分でした 夕方ついたのでcheck inせずそのまま弘前公園に向かいました 1週間ほど前に満開だったようですがその頃はホテルも予約できなかったと思います ホテルから少し歩くと飲食店があり,裏道に入ると地元の酒を振る舞う郷土料理の飲食店があります ホテルの建物の1階にも飲食店があります

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service