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I liked that there were food and shopping very close to the hotel. Also liked that the hotel has storage luggage before and after checkout. The staff was super friendly and with good advice
Liliana
Stayed 3 nights in May 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 26 May 2024
Hello LilianaWe are glad to know you enjoyed your visit with us, we look forward to welcome you again very soon!Best regards!
El cuarto no fue limpiado, lo dejaban sucio, nos quejamos y no atendieron la queja
israel Sandoval
Stayed 3 nights in May 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 26 May 2024
Hello Mr. IsraelWe are very sorry for the inconvenience you had during your stay with us, for that reason we offered you the breakfast as compensation, unfortunately that was not enough. We hope you had a better experience in the future!
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 26 May 2024
Buen día, ArmandoNos place saber que en general disfrutó de su estadía, nos gustaría saber de qué forma mejorar para cumplir por completo sus expectativas.Esperamos recibirle muy pronto nuevamente.¡Saludos!
2/10 Terrible
Jose, Stockton
Business traveller
23 May 2024
Hotel is good but outside of the hotel is really dirty and not safe wouldn’t reccomend
Jose
Stayed 3 nights in May 2024
Response from DoubleTree by Hilton Guadalajara Centro Historico on 23 May 2024
Buen dia, antes que nada gracias por compartirnos su experiencia, en cuestión a lo que menciona trabajamos en conjunto con las autoridades pertinentes para atacar esta situación. Muchas gracias por su observación.
The room wall was dirty and the bathroom was no so clean and the bed linnes and the windows was no available to open never again in that hotel
Lidorgesh
Stayed 4 nights in May 2024
Response from DoubleTree by Hilton Guadalajara Centro Historico on 23 May 2024
Antes que nada me gustaría agradecerle por tomarse el tiempo para compartir su experiencia, tomaremos en cuenta el manteniendo de la habitación, en cuestión por cuestiones de seguridad ninguna ventana del hotel.De ante mano una disculpa por tal medida.
Hotel and staff were amazing but the area around the hotel was dirty and full of homelessness
Marilyn
Stayed 3 nights in May 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 23 May 2024
Hello MarilynIts great to know you had a great stay with us. Like you say, unfortunately like in many downtown areas there is a lot of them, yet we try our best to make our guests feel as comfortable as they can be.Regards!
They provide excellent customer services, they have a Beautiful restaurant terrace with excellent views, magnificent food.
Overall nice , clean, spotless, room service, excellent place .
Francisco
Stayed 4 nights in May 2024
Response from DoubleTree by Hilton Guadalajara Centro Historico on 21 May 2024
Hello Dear FranciscoWe are glad to know you really enjoyed your stay with us, we look forward to welcome you again very soon!Best regards!
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 21 May 2024
Hello GuillermoThank you for choosing us for your previous stay. We would like to know where can we improve so next time you visit us it will be a 5 out of 5.Regards!
Outside of property really dirty
lots of homeless people sleeping around the property
No complaints about the staff they are really nice
Restaurant not good for the price
Not what I expected for the price of this hotel
Raquel
Stayed 3 nights in May 2024
Response from DoubleTree by Hilton Guadalajara Centro Historico on 19 May 2024
Hello Dear RaquelThank you for taking the time to share your experience, we are very sorry for the inconvenience the location may cause to you, as any big city in the downtown, since we receive a lot of tourist, also could be a lot of people in this situation, however we always offer to our guests internal secutity in the facilities, so you will have comfort during your stay. We hope you understand and we look forward to welcome you again!Best regards!
Downtown GDL is full of homeless, dirty and the smell of sewage at all times.
The works is the lack of parking. At least you should announce it or let the guest the lack of that option.
Jose
Stayed 6 nights in May 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 15 May 2024
Hello JoseThank you for taking the time to comment. When you make the reservation you get an automatic message suggesting the use of our valet parking. We will take a look on why you did not get that message.Regards!
Muchas gracias por tomarse el tiempo para poder evaluarnos, Sr. Martin, desafortunadamente no contamos con Roomservice hasta nuevo aviso, pero tenga por seguro que en un par de semanas mas lo estará ya que es solo mientras el restaurante termina su remodelación.
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 5 May 2024
Buen día, ChristineGracias por su visita, le esperamos muy pronto nuevamente.¡Hasta pronto!
6/10 Okay
Jasbithy
4 May 2024
Liked: Cleanliness
Jasbithy
Stayed 2 nights in May 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 5 May 2024
Buen día, Estimada JasbithyLamentamos mucho que su estancia no haya sido la mejor, nos gustaría saber más acerca de su experiencia para saber en qué podemos mejorar.Esperamos recibirle nuevamente.¡Saludos!
The property was nice and in the center of the historic center. Only thing that we did not like was inside the hotel it was so humid. Even with the air on or fan circulating we just always felt sticky.
Celina
Stayed 3 nights in Apr 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 3 May 2024
Hello CelinaThank you for choosing us for you previous stay. We will let maintenance know to check that detail.Regards!
Eder at the front desk is very kind and courteous. He takes a lot pride in his room
Evelin
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 23 Apr 2024
Hello EvelinThank you for taking the time to comment on us. We are glad you had a great experience. You can be sure Eder will receive your comment.Best regards!
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 17 Apr 2024
Hello Dear EleazarThank you for your visit and comment, we look forward to welcome you again very soon!Best regards!
8/10 Good
Denisse
16 Apr 2024
Liked: Cleanliness, staff & service, amenities
Great location! Clean and felt safe as elevators required room key to go up to any of the floors with rooms in it. Rooms are a little run down (knicks and scratches on furniture/walls) but overall would recommend!
Denisse
Stayed 4 nights in Apr 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 17 Apr 2024
Hello Denisse,We appreciate you taking the time to leave a comment. We will work on the details so next time you visit us it can be a 5 out of 5.Best regards!
10/10 Excellent
Cynthia
16 Apr 2024
Cynthia
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 7 May 2024
Buen día, Estimada CynthiaMuchas gracias por su visita, le esperamos muy pronto nuevamente.¡Saludos!
Location. Location. Location. Staff was very friendly and approachable. A/C blows ICE COLD. Those famous Doubletree cookies.
Christian
Stayed 4 nights in Apr 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 16 Apr 2024
Hello Dear ChristianThank you for your comment, we are glad to know you enjoyed your visit with us.Please let us know how we can improve our guests experiences so we can get a better score the next time.Best regards!
10/10 Excellent
Emily
Travelled with group
15 Apr 2024
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Emily
Stayed 4 nights in Apr 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 16 Apr 2024
Hello EmilyWe appreciate you taking the time to rate us,We hope to see you soon in the hotel.Best regards!
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 16 Apr 2024
Hello Miguel, thank you for taking the time to comment about your stay with us. We are glad to know you enjoyed the stay at our hotel, hope to see you soon.Best regards!
10/10 Excellent
Marcela, San Antonio
14 Apr 2024
Marcela
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 4 May 2024
Hola MarcelaGracias por haber elegido nuestro hotel para su estancia, esperamos verla pronto.¡Saludos!
Great location. In spite of the noise from the city outside, the hotel offered a wonderful oasis.
Donald
Stayed 4 nights in Apr 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 13 Apr 2024
Hello Dear DonaldWe are glad to know you enjoyed your visit with us, we look forward to welcome you again very soon and probably get a better score with the best service!Best regards!
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 13 Apr 2024
Hello Dear ZoredithThank you for your comment, we are glad to know you really enjoyed the area, we hope to receive you again very soon so we can show you other rooms that are bigger.Greetings!
Booked a room with the cathedral view and they gave me a room with a street view! Room was super small do not recommend!!!
Yazmin
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 13 Apr 2024
Hello Dear YazminThank you for your feedback, we are very sorry we did not exceed your expectations, but the view is always subject to availability, we hope you give us another opportunity to show other kind of rooms where the view is directly as you like. Best regards!
Something i didnt like is that the reception staff are offering their taxi or driver friends for services are they are charging to much money. i asked the staff to call a taxi to take me to the the akron stadium and he asked his friend and his friend said he will charge me 800.00 pesos and i got an uber and it was 125 pesos. why will you take advantage of a guest in the hotel. bad services and for that the over all rating is average
Salvador Rede
Stayed 4 nights in Mar 2024
Response from DoubleTree by Hilton Guadalajara Centro Histórico on 4 Apr 2024
Hello Dear SalvadorWe are very sorry for the incident you had during your stay with us. Unfortunately we cannot match the prices with an uber because they usually raise the rate in case of traffic or an incident and the service we offer is a stable rate. When there are some events in the akron the traffic can complicate operation times. That's why prices are subject to availability and operation. We are sorry for the inconvenient this may caused to you. Best regards!