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Reviews of Edelweiss Lodge

2.5 out of 5
Edelweiss Lodge
29 Jefferson Street, Ellicottville, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 381 out of 1000 reviews" "
Rating 8 - Good. 345 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean and staff was friendly. Perfect location to walk around town.
Stayed 1 night in May 2024

10/10 Excellent

Janet

Travelled with partner
Loved the location. Comfy bed. Friendly staff. Enjoyed the evening campfire
Stayed 2 nights in May 2024

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly stuff
Stayed 1 night in May 2024

10/10 Excellent

Harlan

Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with group
Liked: Property conditions & facilities
Good value, good location.
Stayed 2 nights in May 2024

10/10 Excellent

PHILIP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal for the price . I've stayed in $150 rooms that did not have the amenities Edelweiss Lodge has. Large comfortable rooms. Very clean- EVERY room! Most definite would rebook if in vicinity again.
Stayed 1 night in May 2024

10/10 Excellent

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed 2 times & cant wait to book again!
Stayed 1 night in Apr 2024

2/10 Terrible

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities
Was not what we expected. The Jefferson had a broken front entrance door that the lock was broken. Very uncomfortable sunken down mattress. Stains on sheets and lots of bleach toxic smell on linens. Mold in front window.
Stayed 1 night in Apr 2024

6/10 Okay

Adam

Business traveller
Disliked: Staff & service
The Edelweiss was an average country in. Too much fragrance on the sheets/towels. It was quite adequate. My real issue was that the TV had only 2 news stations and they both were FOX NEWS! I do not recommend staying here, unless you support the Jan. 6 coup attempt!
Stayed 1 night in Apr 2024

10/10 Excellent

Caroline

Stayed 1 night in Apr 2024

2/10 Terrible

John

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The gentleman behind the desk was very rude when we first checked in . Parking is sparse. Showing is very walkable.. Guests here not very considerate and noisy!!!
Stayed 1 night in Apr 2024

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean and very quite. Bath room light /fan was falling out of the ceiling needed repair. The whole property needs alot of TLC. A little disappointed with the morning breakfast. Could have had some donuts or danish.
Stayed 1 night in Apr 2024

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Apr 2024

8/10 Good

Susan

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Older property that could use some upgrades but the location is great.
Stayed 2 nights in Apr 2024

6/10 Okay

Marilyn

Travelled with group
The dining room table has broken legs and tips over very easily. Also, there is a broken step leading to the front porch. The Friday night manager had a nasty attitude when he came over to see why the TV wasn’t working. Found out it wasn’t plugged in. Overall the place was ok but the few things above need to be repaired.
Stayed 2 nights in Apr 2024

2/10 Terrible

Christopher

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No toilet seat lid. Uncomfortable pillows. Intolerably loud A/C. Floor seemed as thin as the walls. Neighbors in 102 woke us up from 1-2 am. Called about this numerous times; no answer from front desk using any of the phone’s five selections. Door had to be lifted to lock it. First timer here: finding the lodge was difficult in the rain at night.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn, Wellsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint little town.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great value
Stayed 2 nights in Mar 2024

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
AC unit made a constant loud winding noise which interfered wigh our sleep. Faulty bearing requires repair! Bathtub faucet running constantly. Also a noise complaint. Repair required . Floor was sticky and the room had an overwhelming smell of cleaning chemicals, as if cleaning isnt enough to eliminate the odours so, excess cleaning chemicals are applied to mask the odour. *The Hotel Management (Jon) offered compensation in the form of a free room the next time we visit the area.
Stayed 1 night in Mar 2024

4/10 Poor

Pamela

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, it was our second time and im sure we will be there again
Stayed 2 nights in Mar 2024

10/10 Excellent

Jen

Stayed 2 nights in Mar 2024

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

jordan

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Proximity to activities
Stayed 4 nights in Feb 2024

2/10 Terrible

Michael

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, this property is not worth staying at despite its great location to town. It is filthy dirty and broken down. It desperately needs maintenance, updates, and an entire renovation. I couldn’t possibly list the numerous things that were broken, malfunctioning, dirty, unusable, or just plain disgusting. Such a disappointment and an embarrassment to the quaint town of Ellicottville.
Stayed 3 nights in Feb 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to downtown Ellicottville and the staff at the Edelweiss is very friendly. It's an older hotel, but the price is reasonable as Ellicottville in general is very over priced.
Stayed 1 night in Feb 2024

10/10 Excellent

Cary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one bathroom in chalet (which sleeps up to 14; we had 5) could be challenging but I would definitely stay there again!
Stayed 2 nights in Feb 2024

6/10 Okay

Lindsey

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very economical.
Stayed 2 nights in Feb 2024

8/10 Good

Lisa

Stayed 3 nights in Feb 2024

6/10 Okay

Patrick

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024

4/10 Poor

Joy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
In the room we stayed, there was a leak in the sink. On a 20 degree day, the windows had been left open - making it very cold for most of our stay. Only 1/2 the outlets worked. The one plus was the short walking distance to downtown - hence saving us trying to find parking.
Stayed 1 night in Feb 2024

2/10 Terrible

Mary Ann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room is not clean and it is so musty smelling I had to go buy a room deodorizer and that didn't work. I was told there were no other rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thankyou
Stayed 2 nights in Feb 2024

4/10 Poor

Justin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The cabins are getting run down and need a facelift. Not much has changed in 20 years. Furniture dated, heater makes loud noises making sleep in the downstairs bedroom hard.
Stayed 2 nights in Feb 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service
Great location to walk to town and drive to the ski hill. Older property and a good budget hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Robert, South Euclid

Travelled with family
Disliked: Amenities
Great location.
Stayed 2 nights in Feb 2024

2/10 Terrible

Josh, Penfield

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was completely filthy. Sheets weren’t changed and one had a disgusting stain on it that had also seeped through to the mattress pad so it was a new stain. Years of dust everywhere and cobwebs. Wet dirty boot marks left on the bathroom floor. Just disgusting.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the gal at the front walked me all the way to my room and made sure the key worked. She was VERY helpful and kind.
Stayed 2 nights in Feb 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Evan

Stayed 2 nights in Feb 2024

4/10 Poor

Ethan

Disliked: Cleanliness, property conditions & facilities, room comfort
This place is very outdated. There was no toilet paper in the bathroom. Breakfast was non existent, cold terrible coffee, stale bagels, and muffins. This is a $40 motel for above moderate price. I understand that it's a resort town but come on. For the price it's not unreasonable to expect more.
Stayed 1 night in Feb 2024

6/10 Okay

Ryan

Travelled with family
This place was perfect for my brother and I. When we travel we don't need much. It was close to the mountain. It was a good size and a good price. The wall paper was ripped in the room and the hair dryer didn't work and was hanging off the wall. But we didn't need the Ritz Carlton. It was close to town so we could walk which was nice.
Stayed 3 nights in Feb 2024

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You could not pay me to stay here again. Holes in the walls, left over dirty towels in the room from the previous guests, garbage outside, dirty floors and cobwebs and dirty everywhere. We were very disappointed
Stayed 2 nights in Feb 2024

2/10 Terrible

Cheryl

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Checked out day early Room 206 was terrible crack in door to outside Register heater in wll to outside very noisy and terrible When checked out early Desk clerk said he would call on Monday
Stayed 2 nights in Feb 2024

6/10 Okay

Jeffrey

Liked: Cleanliness
The HVAC was noisy, and the shower didn't work properly.
Stayed 1 night in Feb 2024

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024